Review and analysis of over 7 complaints against Fifth Third Financial Corporation
Fifth Third Financial Corporation consumers have reported over 7 official complaints related to Loan servicing, payments, escrow account. Out of the 7 consumer complaints against Fifth Third Financial Corporation, 14% were disputed by the consumer (i.e. the consumer was not happy with how Fifth Third Financial Corporation responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Fifth Third Financial Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account November 29, 2016 - I am complaining in the strongest possible terms about the circumstances regarding my house insurance premium not being paid to date. 5/3 Bank has absolved me of the responsibility of paying the premium myself through the use of your escrow system. My premium was due on -/-/- last. I received a letter from - informing me that our policy was about to be cancelled on -/-/- at -. Letter dated -/-/2016. I received the letter on -/-/2016. I was on the phone at approximately -, only to be disconnected at - by your customer service rep -. I then drove to the branch in d... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account May 26, 2016 - I had an FHA mortgage with Fifth Third Bank in -, OH beginning -, -. I have met all my FHA requirements. The FHA insurance premium was $110.00 per month. I have spoken and faxed the bank 's representatives several times regarding removing the FHA insurance premium from my account. I get many different and incorrect answers. I have also contacted - who confirmed I have met all the requirements. The - representative, -, has contacted the bank 2 x and the bank stated they removed the FHA premium from my account on -/-/-. I have not received any written confirmation n... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account May 20, 2016 - I bought a fixer upper and was convinced to use a - Loan program by telling me false claims of the programs ability and features. The Mortgage officer lead me to believe I had to use a contractor off a supplied list and this gave the bank a special relationship to work with them concerning schedules, deadlines and any disputes, these were all lies. Now that I 'm - years in to a project I was lead to believe would be 6 months or penalties would be assessed I have a unlivable home in need of - in structural repairs to the new construction that was done incorrectly and another - in ne... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account April 1, 2016 - I have a - mortgage, called an Equity Flexline account. For over a year, I have been charged a monthly " Past Due '' fee of $9.00. I have not made a late payment during this time. Every other month I call or go in to correct the error, every monthly statement shows the fee. I have twice paid the fee separately. I have - receipt showing the fee paid. I also have a statement showing the submitted request id # made to correct the issue. ... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account March 21, 2016 - -/-/-, Fifth Third Bank purchased my mortgage from - -. -/-/-, Fifth Third Bank sent a letter informing me of a shortage in my escrow that I needed to pay immediately or increase my monthly mortgage payment. After many calls dealing with unnamed Fifth Third customer service mortgage reps, I came to learn that Fifth Third Bank had decided to pay, or claimed to have paid, PMI payments for periods prior to their purchase of my mortgage. I informed them that the payments had been made by - - in a timely fashion and that any mistaken payment made were not my responsibility. M... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account March 14, 2016 - My mortgage was sold from - - to Fifth Third Bank. I received a notice from - - but have not receive any communication from Fifth Third Bank. Even though I received no new notifications, I contacted the bank because my home insurance and tax payments were in Escrow. After contacting the bank 5+ times I still have received no notifications or bill for payments. They also have not paid my home insurance and presumably my taxes from my Escrow account. They instead told me that the Escrow was still with - -, which of course was untrue. I 've taken three trips into the new bank t... |
Fifth Third Financial Corporation Mortgage loan servicing, payments, escrow account March 4, 2016 - My mortgage payment was $670.00 on both my GFE and my monthly mortgage payment statement during -. Then in - or - - ( I now know ) the bank paid my homeowners ' insurance two times, saying it was because they were invoiced two times. The amounts were $890.00 and $820.00, both paid to - -. As a result, my payment went up to $740.00. I assumed it was an increase in property taxes, insufficient escrow projections since it was a new loan, or some other legitimate reason. I did not receive an Annual Escrow Disbursement letter in - -. I paid those amounts of $740.00... |