Fifth Third Financial Corporation Mortgage Complaint

Fifth Third Financial Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

My mortgage payment was $670.00 on both my GFE and my monthly mortgage payment statement during -. Then in - or - - ( I now know ) the bank paid my homeowners ' insurance two times, saying it was because they were invoiced two times. The amounts were $890.00 and $820.00, both paid to - -. As a result, my payment went up to $740.00. I assumed it was an increase in property taxes, insufficient escrow projections since it was a new loan, or some other legitimate reason. I did not receive an Annual Escrow Disbursement letter in - -. I paid those amounts of $740.00 from - - through - -, for the - payments, along with additional amounts to be applied to principal, since I want to pay my loan off early. As a result, I paid $810.00 over what I owed, according to my calculations. I did not know this at the time that the bank had paid - - - - times in - -. Then I changed insurances in -, going with - -, because - - had a better policy, although the premium was the same at $920.00. I purchased insurance through -


this refers to -, not -, which is a separate incident of overpayment of insurance from escrow funds. ) The letter regarding my escrow account for - stated that - - - I had been paid twice, in the same amount, $920.00, and that I needed to pay an amount similar to that, or that I needed to pay higher payments each month. Then my payment was raised to $770.00. This got my attention when I saw the same company had been paid twice. When I called the bank I was told that their records reflected two insurance companies were paid, both - and - -, so that my letter of escrow account disbursement was not correct in that aspect. I was told to contact the insurers and get a refund issued and bring the check to the bank. I did this and presented a check from the - for $920.00 ( endorsed ) to Fifth Third Bank in - -. Then they were reimbursed for paying both - and - - both for Homeowners ' insurance, so my payment should be adjusted downward to reflect that I paid the amount of shortage they created when they paid two insurance companies. It has not been adjusted downward, although I talked with someone at the - - branch of Fifth - in - about the whole situation. Then I received another check from the - in - -, dated - -, -. That check was for $870.00 with no letter of explanation and no memo on the bottom of the check or attachment below. This caused me to look at my account statements to see if - had been paid twice in -. I could not tell from the information online whether that was the case or not, so when I told the bank ( - ) and she said she would look into it, she said the insurance was paid twice in -, through no action of mine that would cause two insurances to bill, but by the bank 's error. That explained why I received a second check. The bank has not worked with me to resolve this. My payment remains at $770.00, which causes me to be repaying the bank for their errors, when I have reimbursed them for my non-cancellation, $920.00. My payment should be reduced to $670.00. The amount that I paid over what I truly owed should be reallocated to principal and to interest from - - to - - and a new tax form issued upon my giving them the second check from -. The bank should not benefit from their error in having me pay extra on my payment for their own mistake.