Review and analysis of over 300 complaints against Capital One
Capital One consumers have reported over 300 official complaints related to Loan servicing, payments, escrow account. Out of the 300 consumer complaints against Capital One, 28% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Capital One Mortgage loan servicing, payments, escrow account May 13, 2016 - Capital One Bank, Loan opened -/-/2008 - mtg. Shortly after the loan was opened the financial crisis hit. I went past due almost right away and was charged off. I continued to work with the bank catching up on payments to avoid fcl. After catching up I asked the CSR why it still showed a charge off on my report. She told me they had a policy that I had to stay current for one year and until then it would show charge off. I argued that I could not refinance the house at a lesser rate and pay them off because of the charge off on my report. I was current buy they refused to change the ratin... |
Capital One Mortgage loan servicing, payments, escrow account April 18, 2016 - I divorced in -. A home was settled in divorce through - - - as my ex-husbands. He did not pay the debt. - mortgage was -, - was Capital One. House was sold in Sheriff 's sale. In -, I received a call from - - to " settle '' the debt which was previously Capital One 's, the - mortgage. I " settled '' with - - for $28000.00 on -/-/-. Capital One has NEVER acknowledged that the debt was settled. It is my understanding based on my personal research, that it may have went to - from Capital One then - - bought it from - Capital One has c... |
Capital One Mortgage loan servicing, payments, escrow account April 7, 2016 - We had a Home Equity Loan with Capital One Bank in LA. It was setup that the payments were automatically taken out of our account each month. At end of loan the last payment was NOT withdrawn for balance owed as the amount was lower [ not same amount ] than all the other payments and they did/do not, unbeknownst to us, withdraw from our account. Within 1st wk after payment should have been withdrawn I began trying to contact bank, emails & phone, to find out how and who to contact to see what happened to payment. Took about 3 wks to find person that told me about not withdrawing last payment a... |
Capital One Mortgage loan servicing, payments, escrow account April 5, 2016 - Client filed bankruptcy in -. A Home Equity Line of Credit was sold from ING to Capital One 360 after the bankruptcy. Since that time, the borrowers reinstated the loan with MAP funds through the NYS AG 's office and -. It was confirmed via email on -/-/- via ( attached email ) with - - at the - that the payment after reinstatement would be $ -/per month. In a conversation on -/-/-, after reinstatement funds were sent to Capital One 360, it was confirmed that the loan was current, but the payment would be $160.00 each month, contrary to what we were told p... |
Capital One Mortgage loan servicing, payments, escrow account March 31, 2016 - - - - - - - - - - - - NJ - -/-/- - / - - : Loan # - Property address same as above To Whom It May Concern : This is regarding a bank load ( mortgage ) that when into foreclosure on our residence listed above. We were offered verbally ( and also by letter ) a chance to modify this loan under an agreement of a trial period of three months. I, -, verbally accepted this program immediately ( - -, - ). The three month trial period consisted of paying the amount requested by Capital Bank on time or before the - of the month beginnin... |
Capital One Mortgage loan servicing, payments, escrow account March 11, 2016 - I have submitted a complaint before against Capitol One Home mortgage because I was n't receiving my statements for my loan. They did respond back and " magically '' fixed the glitch in there system, that they never could explain why it happened. Since I have had such a horrible time with capitol one I paid my home loan off on - 2016. I had to make several calls to even get a letter confirming the pay off. It is now - - 2016 and they still have not sent the paperwork to the courthouse in - - arkansas so the deed/lien can be released. When I try to call and find out why it is tak... |
Capital One Mortgage loan servicing, payments, escrow account February 29, 2016 - I am writing to you with a very difficult situation that has befallen my wife and I during a period of living - working in - in a -. The loan we have had from Capitol One apparently had a 5-year balloon payment and matured - -, although we thought it was a 30 year loan that simply went to a variable interest rate at 5 years. As far as we remember the loan originated with ING bank and since we are - we did not have access to the loan documents that are in storage. My son was diagnosed with - some months back and we have not tracked our finances as closely as we usually do, ... |
Capital One Mortgage loan servicing, payments, escrow account February 26, 2016 - Capitol One Mortgage claims in -/-/- FEMA notified them that my house was now in a flood zone. Told them my house had not moved nor had the river. They did a forced-placed insurance policy for $3000.00 a year flood insurance, due to me not providing proof of flood insurance for -/-/- they again forced-placed flood insurance and added the cost of -/-/- and -/-/- coverage to my monthly payment in -/-/-. Which doubled my monthly mortgage payment. When inquired how they determined my house had managed to move itself into a flood zone they said FEMA notified them and gave... |
Capital One Mortgage loan servicing, payments, escrow account December 8, 2015 - In an effort to rapidly repay the HELOC, I sent Capital One - several - dollars over and above the monthly interest payment. On - occasions in the last 12 months, Cap One applied the payment to " this '' month 's interest, and to " next '' month 's interest. In - cases, they mistakenly credited my account with a couple dollars less interest and applied the rest to principle, then filed a 30-day late payment notice with the credit bureaus. ... |
Capital One Mortgage loan servicing, payments, escrow account December 4, 2015 - I have a home equity line of credit with Capital One bank. The date the draw period ended was - - 2015. If I wanted to make any changes I had to do so before that date. I called on - -, requesting a fixed rate option. I was transferred to - different people, including refinancing. I did not want to refinance. I wanted a fixed rate option and was told I would be sent paperwork. Nothing came. I called again on - - requesting a fixed rate option. I was told a percentage rate could not be told to me over the phone and that a proposal would go out to me in the mail.I specifical... |
Capital One Mortgage loan servicing, payments, escrow account November 3, 2015 - I bought my house -/-/15. I had escrow held by CapitalOne to cover my taxes of $3200.00 -/-/-. I just received a letter from my mortgage company saying starting -/-/- they want to increase my escrow to cover my -/-/- taxes which they project to be $4800.00. There is no reason to believe my taxes will go up that much. I spoke to - - and they said I have been approved for homestead credit which means my taxes should not go up by more than 4 % per year. CapitalOne told me they will adjust once I can prove my taxes do not go up. I will not be able to prove that until... |
Capital One Mortgage loan servicing, payments, escrow account October 20, 2015 - We sent the final principal payoff amount for our home mortgage to Capital One on -/-/2105. We contacted the company last week and they confirmed receipt of our check, but stated it would take 3 days more to credit the final payment. It has now been 7 days ( 5 business days ) since they said they would credit our final payment, and - calendar days since the payment was sent. We are concerned that they are dragging their feet, and we do not trust that they will fulfill their contractual responsibilities to close out our fully paid mortgage. ... |
Capital One Mortgage loan servicing, payments, escrow account September 21, 2015 - CapitalOne Mortgage assumed our mortgage from -. I have automatic deductions of mortgage payment from checking account. - was sent back by CapitalOne and they do not give a reason but charged a late fee. On phone payment, the agent of CapitalOne gave a confirmation number of transaction yet never put it through. But, they charged another late fee. - late fees for their mistakes and no accountability. On complaint, I am transferred from one agent to another and finally they say a special agent will call back. No return call ever received. ... |
Capital One Mortgage loan servicing, payments, escrow account September 16, 2015 - My husband and I applied for a mortgage modification from our lender Capital One. We were approved and began making payments on time. We were told that if we made three consecutive payments we would be approved for the new modification mortgage. A few months later we were asked to sign and have a notary of our signature so we sent back and Capital one told us they did not receive. They later called back and said they found the signature. We continued paying the mortgage and a week later they needed another signature motorized. This was a concern because we had already been approved and now we ... |
Capital One Mortgage loan servicing, payments, escrow account September 8, 2015 - In response to filing a complaint with the CFPB, capital one has responded by no longer sending monthly statements. The last statement I received was - 2015. I also have been blocked from accessing my account online. The Honorable - - will undoubtedly begin his response discussing my bankruptcy. However the case has been closed for a year I 'd like to have statements and online access. I have asked and been told by - - to call someone else at Capital One. His response unhelpful and unprofessional. Capital One has determined that they will not respond to my calls. See email attac... |
Capital One Mortgage loan servicing, payments, escrow account July 10, 2015 - My escrow amount was amortized over 60 months. Suddenly, Capital One decided to shorten the amortized period to 48 months. This has caused extreme financial hardship for me. Today, after numerous attempts, I spoke with one of Capital One representatives, - ( ID number - ) who told me there is no supervisor or Customer Advocacy Team member to speak with me regarding my complaint that my escrow payment was increased. Furthermore, the correct escrow amount is $28000.00 NOT $33000.00. ... |
Capital One Mortgage loan servicing, payments, escrow account July 4, 2015 - I submitted a complaint about CAPITOL ONE, regarding Home Equity Account # - on -/-/2015. This is an addendum to my previous complaint. Please see the letter attached, which I am sending to Capitol One today. It details the arbitrary changes they have made to my account since my conversations with them last week. ... |
Capital One Mortgage loan servicing, payments, escrow account June 24, 2015 - My Home equity line of credit matured a little over 2 years ago. I have asked numerous times for the bank to term out the balance so i could pay them back over a period of time understanding that i would pay principal and interest. I continued to make payments for approximately 2 years. My payments are almost always on time or before the due date. About 3 months ago they started sending back my payments and sent me a letter saying my only option was to pay off the balance in full at this time. I asked for the balance and payoff and it seemed reasonable since i had continued to make payments in... |
Capital One Mortgage loan servicing, payments, escrow account May 12, 2015 - The escrow on my mortgage increased by $580.00 ( approx ) a month and I was not notified. Additional $580.00 was paid on -/-/- -/-/- without notification or consent. This is a reoccuring monthly payment and would have been deducted monthly without my inquiry. The failure to to notify was acknowledged by an employee at Capital One bank on - -, - after - calls ( - - and - - ) and a failed attempt to have an analysis conducted by the Capital One Escrow Dept. ... |
Capital One Mortgage loan servicing, payments, escrow account May 6, 2015 - I have contacted multiple financial institutions and most of the time I am told that principle payments do not reduce interest charges in the following month. I am told not to pay on principle since doing so will only shorten the loan duration but not the interest charges in the following month. This complaint is specific to Capital One. I was told by multiple licensed employees that principle payments do not reduce scheduled interest charges in the following month and discouraged extra payments. I eventual pushed the issue to the fourth level of management who stated correctly that principle ... |
Capital One Mortgage loan servicing, payments, escrow account April 13, 2015 - Capital One 360 purchased ING Direct ( a year or so ago ), from whom I have a mortgage since - -. The mortgage has never had any escrow, and on - -, -, I received a notice that an escrow amount was to be added to my payment, in the amount of $150.00 to cover some projected shortage of $1800.00. There was no explanation of where this shortage '' came from, since I have kept insurance on the property and the taxes paid throughout the mortgage term. I faxed insurance coverage information on -/-/- and stated my concerns about the escrow addition, and I requested confir... |
Capital One Mortgage loan servicing, payments, escrow account April 9, 2015 - In -, I was unaware that my line of credit matured and was cancelled. I was paperless in an -. They said they would extend it until we arrived home. - - at Capital One on -, LA talked to us when we returned. - took our reapplication to reopen the line since we had had this with your bank for 10 years and had been with capital One for 30 years at the -, LA branch. In that time frame, we spoke with the manager and explained. She called Capital Loan dept., spoke with another woman who said she 'd handle it that day, -/-/-. We have a fax confirmation from - - -, ... |
Capital One Mortgage loan servicing, payments, escrow account April 2, 2015 - I applied for a mortgage modification with Capital One. The modification was granted. During the trial period I made all payments as agreed. The company reported me 30 days late for 3 months during the trial period '' even though none of my payments were late. I have gotten other modifications and no other bank reported me as 30 days late during the trial period. This is horribly unfair as obviously I have been having some financial difficulties. But I complied exactly to their requested payment. My credit score dropped - points and this effect will go on for years. Punishing me for the mo... |
Capital One Mortgage loan servicing, payments, escrow account March 25, 2015 - I obtained a payoff amount by phone on -/-/- @ - which was higher than the payoff amount that was calculated. They could not explain the difference. Coincidently the difference is the same amount that I had disputed earlier and had been resolved in my favor. I paid off the amount due as stated on the loan statement and disputed the difference. They have continued to add interest and late payment charges on this disputed amount and after numerous letters and forwarding them all of my cancelled checks for -, - and - and including a spread sheet that shows the balance going d... |