Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account
Capital One Mortgage department,
Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California
My escrow amount was amortized over 60 months. Suddenly, Capital One decided to shorten the amortized period to 48 months. This has caused extreme financial hardship for me. Today, after numerous attempts, I spoke with one of Capital One representatives, - ( ID number - ) who told me there is no supervisor or Customer Advocacy Team member to speak with me regarding my complaint that my escrow payment was increased. Furthermore, the correct escrow amount is $28000.00 NOT $33000.00.
Capital One customer in California
Jul 10, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.capitalone.com/ |
| Phone | (703) 720-1000 |
| [email protected] | |
| Address | 1680 Capital One Dr McLean VA 22102 |
| Capital One | |
| Capital One |
Loading similar complaints
|
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |