Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

In response to filing a complaint with the CFPB, capital one has responded by no longer sending monthly statements. The last statement I received was - 2015. I also have been blocked from accessing my account online. The Honorable - - will undoubtedly begin his response discussing my bankruptcy. However the case has been closed for a year I 'd like to have statements and online access. I have asked and been told by - - to call someone else at Capital One. His response unhelpful and unprofessional. Capital One has determined that they will not respond to my calls. See email attached from their attorney stating that I am not to call nor will not get any responses. I have been the victim of Capital One 's retaliatory and predatory nature and in fear of them sending their attorneys after me for calling I am unable to call and appealing to the CFPB for assistance