Capital One Mortgage Complaint

Capital One Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New York

Client filed bankruptcy in -. A Home Equity Line of Credit was sold from ING to Capital One 360 after the bankruptcy. Since that time, the borrowers reinstated the loan with MAP funds through the NYS AG 's office and -. It was confirmed via email on -/-/- via ( attached email ) with - - at the - that the payment after reinstatement would be $ -/per month. In a conversation on -/-/-, after reinstatement funds were sent to Capital One 360, it was confirmed that the loan was current, but the payment would be $160.00 each month, contrary to what we were told prior to reinstatement. On -/-/-, the borrower contacted Capital One 360 to simply request a mortgage statement each month showing payments made and principal reducing with payments, as the borrowers have not received consistent statements since the transfer. The representative first said that the loan was still in Foreclosure and not current, but rescinded that comment. They also stated that, because of the bankruptcy, they can not " guarantee '' monthly statements will be sent to the borrower.