Capital One Mortgage Complaint

Capital One Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Louisiana

In -, I was unaware that my line of credit matured and was cancelled. I was paperless in an -. They said they would extend it until we arrived home. - - at Capital One on -, LA talked to us when we returned. - took our reapplication to reopen the line since we had had this with your bank for 10 years and had been with capital One for 30 years at the -, LA branch. In that time frame, we spoke with the manager and explained. She called Capital Loan dept., spoke with another woman who said she 'd handle it that day, -/-/-. We have a fax confirmation from - - -, -. The woman in Loan dept. said a week later that she did n't receive it although the manager at Capital One on -. had the fax confirmed. So the money we paid over 4 months to our Line of credit was never applied to our line of credit. It was held in a Capital One Management fund. We paid $2400.00. on -? -. On -/-/-, we paid $1300.00. On -/-/- we paid $1400.00. On -/-/- we paid $300.00 and on -/-/- we paid $2500.00.


at Capital One - -. - in -. The new loan number was -. When - - faxed this to - in the Loan Department, and told us it was supposed to be applied to our line of credit. - 's phone # is -. It never was applied. So all of this time Capital One held our $4700.00. and never applied it to our line of credit. Then we were placed into a collection agency despite us paying on this. It ruined our credit. We were trying to refinance our home from a 5.5 % loan to a 3.3 % which we were attempting to do with - at Capital One. Because of the credit agency, we were refused. This cost us $35000.00 over the 30 year loan period.