Capital One Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Capital One Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Louisiana

I divorced in -. A home was settled in divorce through - - - as my ex-husbands. He did not pay the debt. - mortgage was -, - was Capital One. House was sold in Sheriff 's sale. In -, I received a call from - - to " settle '' the debt which was previously Capital One 's, the - mortgage. I " settled '' with - - for $28000.00 on -/-/-. Capital One has NEVER acknowledged that the debt was settled. It is my understanding based on my personal research, that it may have went to - from Capital One then - - bought it from - Capital One has continued to say I owe them the full amount yet they can not seem to provide any records or trail of what happened to the debt. I hired an attorney as Capital One decided to start putting it on my credit report in - I think and would n't work with me towards resolution. 3 days after my attorney contacted Capital One, they sent a letter to me saying the account would be shown as " closed '' now. I thought this meant it was resolved yet now Capital One has sent me a - for the full amount of $44000.00. I ca n't file my taxes now until this is resolved and they will NOT return my attorney 's call.

Capital One customer in Louisiana
Apr 18, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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