Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

Capital One 360 purchased ING Direct ( a year or so ago ), from whom I have a mortgage since - -. The mortgage has never had any escrow, and on - -, -, I received a notice that an escrow amount was to be added to my payment, in the amount of $150.00 to cover some projected shortage of $1800.00. There was no explanation of where this shortage '' came from, since I have kept insurance on the property and the taxes paid throughout the mortgage term. I faxed insurance coverage information on -/-/- and stated my concerns about the escrow addition, and I requested confirmation that my issue had been heard and was addressed. I heard NO RESPONSE from Capital One 360, until I looked at my account on -/-/- and saw no change. I then made another call on -/-/- and faxed additional information ( on - taxes ). In a conversation with - at Capital One 360 on -/-/-, I am now told that


$900.00 per year, so even this purported credit '' of $1100.00 exceeds a reasonable annual premium amount. And they are still looking for nearly $- to be repaid for their force-placed insurance policy in - that was - times ( - ) the amount of a - policy. I do not believe that I should owe anything further to this lender since it is clear that there was an attempt to gouge me as borrower. After I noted my intention to file a complaint with the CFPB, my call on -/-/- was escalated to -, who indicated that their force-placed insurance policies can be priced up to - a reasonable policy premium. I do n't agree that this is an acceptable way to do business.