Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Louisiana

I obtained a payoff amount by phone on -/-/- @ - which was higher than the payoff amount that was calculated. They could not explain the difference. Coincidently the difference is the same amount that I had disputed earlier and had been resolved in my favor. I paid off the amount due as stated on the loan statement and disputed the difference. They have continued to add interest and late payment charges on this disputed amount and after numerous letters and forwarding them all of my cancelled checks for -, - and - and including a spread sheet that shows the balance going down after the resolution in my favor on the unsubstantiated charges and then jumping back up by the same amount just a couple of months later.I have been mailing, phoning and even went to the bank to get an explanation. After almost a full year the only response I have received is It does n't look right. I will check into it '' from the local branch manager and - letter in - saying they were looking into it. There has still been no attempt to justify the charges. They have made repeated charges for which they could make no justification since taking over this account from - -. In - they charged late fees when I had cancelled checks showing that I had paid on time. They initially claimed - late payment back years before they took over which I paid, Than they mysteriously found more late payments from when - had the account that - never made reference too and tried to claim them. When I threatened to report this to the banking authorities they resolved the amount in my favor. A couple of months later the same charges re-appeared and again I could obtain no valid explanation.