Shellpoint Partners Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Indiana

In - of -, my wife - and I, entered into a land contract with Indiana licensed realtor - -, to purchase a home at - -, - -, Indiana for $180000.00. We agreed upon and paid to him a down payment of $12000.00. Beginning in - -, we made timely monthly payments of $1400.00. In - of -, after we had made $14000.00 in payments on the home we discovered, after being served foreclosure paperwork, that he failed to pay his mortgage causing -, his mortgage holder to foreclose. ( see attached ). In -, we reached an agreement with - - and - to assume the morgage but the bank never provided the assumption documentation until - -, -. Since that time the Indiana Attorney General 's Office in response to our request did open an investigation. Please find attached, the Final Order Accepting Proposed Findings of Fact, Conclusions of Law, and Order

also spent more than $20000.00 on the home for improvements ( new washer and dryer, new furnace, landscaping, etc., ) which the Order notes. On - -, -, Shellpoint Mortgage Servicing ( Shellpoint '' ) finally provided us with the paperwork to apply for the assumption of the mortgage of - - on the above referenced property. Since that time, we have on several ocassions provided documentation to Shellpoint assuming we had fulfilled its requirement, only to then be told either that Shellpoint had not received the requested documents or the documents received were deficient. We were only told of a deficiency after we contacted Shellpoint. We filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding this matter Case Number -. On - -, -, after receiving and reviewing Shellpoint 's response to the CFPB complaint our Attorney - - responded with a letter to - - -, Shellpoint Mortgage Servicing providing what he was told we would need, an authorization from - -, which he immediately provided. Last week, after receiving your Praecipe for Sheriff Sale, '' we understandibly were shocked, an again contacted Shellpoint and was told by - -, Shellpoint Mortgage Servicing, that the we had not responded to Shellpoint 's - -, -, response to their complaint to CFPB ( which had never been mailed, emailed or faxed directly to us but was attached to an email response to the CFPB ) when in fact our Attorney - - memorialized his contact with - - -, Shellpoint Mortgage Servicing, providing her with what she stated she need after reviewing that response. ( See attached ) We are again working with Shellpoint, this time with a - - -, to provide them with documents. You should note that after we spent a week - -, - ( 1 ) being hung up on by - '' a Shellpoint employebye who apparently did not want to look thru his records for their authorization, ( 2 ) leaving numerous voice mail messages with Shellpoint employees only to be told their call would be returned in 24 hours ( but never were ), they finally reached a gentlemen at Shellpoint that was kind enough to tell them exactly what documentation they need. We are now again in the process of again gathering the documents and getting them to Shellpoint this week. We have asked Shellpoint 's law firn to cancel the praeciped for a sheriff 's sale as it would seem appropriate to allow the assumption process to be complete. I an - veteran, this should never happen to veterans.