Review and analysis of over 29 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 29 official complaints related to Customer service / Customer relations. Out of the 29 consumer complaints against JPMorgan Chase & Co., 38% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card customer service / customer relations December 27, 2016 - My father and I had a joint credit card account with Chase open since -. The original credit limit was $10000.00. We asked that the limit be reduced to $2000.00 several years ago. These are my complaints : I have always made my payments using the pay by phone system. I decided in - that I wanted to pay my payments online. It took repeated attempts over a couple of weeks, speaking to a half a dozen employees or more, for Chase to correct issues on their end to set up the account for online payments. I had called in - - to request a name change and to request a new card. I got my... |
JPMorgan Chase & Co. Credit card customer service / customer relations December 23, 2016 - I wrote to - and - of - Chase regarding a dispute that was denied. I received a call from - and she advised me that the call was being recorded. I asked - to hold while I set up my recording apparatus and she told me that I was not allowed to record the conversation, which I then terminated. I wrote to - to complain about this and - wrote back that essentially that is JPMorgan Chase 's policy. So, they can record me but I can not record them. That is the nub of my complaint.... |
JPMorgan Chase & Co. Credit card customer service / customer relations December 22, 2016 - We appreciate your taking time form your busy day to advise us on this minor detail. In 2013, we paid our credit card balance ( less than $100.00 ) 30 days late. Now, going on four years later - this late payment remains as the one and only late payment in our entire credit history spanning decades and 100s of creditors. The negative impact of this singular and isolated incident on our credit, on our cost of insurance, on our cost of borrowing - goes far beyond any reasonable penalty for such a minor infraction. Further, continued reporting of this issue contributes nothing to the intende... |
JPMorgan Chase & Co. Credit card customer service / customer relations December 16, 2016 - Before travelling to -, I notified Chase of the upcoming travel. During the trip, I had transactions denied when trying to purchase my train ticket and the access to my account was suspended. The card has been fully paid each month, there are absolutely no debts of any kind. Because of that, during the trip I had no way to check my account for any suspicious activity. I - to Chase and they were not helpful, asked me to call overseas. On - -, attempting to regain access to my account, I stayed on the phone with customer service for 20 minutes, had to verify my Social Security, Secur... |
JPMorgan Chase & Co. Credit card customer service / customer relations December 8, 2016 - I inadvertently overpaid my Chase Freedom credit card by $5000.00 and change. I contact the credit card company, they were going to issue a refund. I called back, and was told no refund had been issue and it was over $ - so they could not. I asked for a supervisor, was told a refund had been issue but they did not know where it was. I asked for an escalation and was told I would receive a phone call in 3 to 7 business days which I never got. I have been trying to deal with them by phone and or secure message, have been told repeatedly I was getting a call never did. Today I did receive a ... |
JPMorgan Chase & Co. Credit card customer service / customer relations November 30, 2016 - On -/-/2016 I contacted Chase Credit Card Online services by phone regarding my Chase Visa - credit card. Every month I get an email from Chase that ONLY says " You have a bill due in 20 days. '' I asked Chase if I can get an email that states the balance due and the due date like the one provided by my - and - -. Chase says that for security reasons they ca n't send me my balance and due date in an email. I pointed out again that - and - does it. I just want to easily learn what I owe and when I owe it without having to log on to my account from the safety of my home c... |
JPMorgan Chase & Co. Credit card customer service / customer relations November 13, 2016 - I tried to apply for a Chase credit card, but always got denied because of " previous unsatisfactory relationship with this bank ''.... |
JPMorgan Chase & Co. Credit card customer service / customer relations November 12, 2016 - I was a loyal Chase credit card customer for almost a decade. In -/-/2016 I left my job and it took me two months to find a new one. Chase has been repeatedly calling me - I find several messages on my caller ID every day. When I landed a new job, I spoke with Chase on -/-/2016 and informed them I was starting a new position and I would be able to catch up -/-/2016. The person on the phone said he 'd note this, and the calls would stop. The calls did not stop : on -/-/2016 I answered the phone and was again told I was late. When I asked the person on the phone if there was a record o... |
JPMorgan Chase & Co. Credit card customer service / customer relations August 22, 2016 - My name is - and i am writing this on behalf of my father - -. On Sunday, -/-/2016 at approx - EST, we called Chase bank at - to activate his chase card. My father is - years old with -. He needed my assistance in this activation as he did with the the submission of this application for this card. when we called, i identified myself to the chase employee who said that there are translator services so that i could not help him with this activation. the translator beeped in and my father was having a hard time understanding him. i explained to the chase employee that m... |
JPMorgan Chase & Co. Credit card customer service / customer relations August 12, 2016 - I filed a dispute with Chase - about a contractor who did not and would not complete work that I paid him for. After filing the dispute, with photographic evidence, detailed descriptions of work not completed, letters from the subcontractors who were working on the job confirming the work was not done and invoices from other contractors we had to hire to complete the work, Chase - still sided with the merchant on the matter. Chase sited that the merchant, with NO EVIDENCE, stated that they completed the work and I was satisfied with it, that is it. that is all they had to say to win the ... |
JPMorgan Chase & Co. Credit card customer service / customer relations August 2, 2016 - I had ordered tickets to a hockey event for - -, -. I had called the credit card company to let them know that the tickets arrived later than I expected for a - - birthday gift and that the tickets that were not the ones I had ordered. The section and row was changed on me without my permission or knowing of it till after the purchase. I had called Southwest Visa and their representative said that since the tickets were changed on me that I could return them to the seller for a refund. I returned that tickets, certified mail, just as the credit card company representative told m... |
JPMorgan Chase & Co. Credit card customer service / customer relations July 9, 2016 - Immediately upon viewing my Janauary 2016 Chase Freedom Credit Card statement around - -, I called the credit card customer service concerning an unrecognized account activity of $1200.00 dated -/-/-16- Agent Fee Travel Service. When I spoke with the representative, he asked me if I purchased an airline ticket on that day, I checked my records and saw that I purchased a ticket to - CO for $360.00 with " - '', However, there was an overchange of $840.00. The rep. told me that they can not assist me because I had given the merchant authorization to charge my credit card an... |
JPMorgan Chase & Co. Credit card customer service / customer relations June 7, 2016 - I called Chase Credit Card Services several months ago to ask why interest was accruing on my account. I had recently done a balance transfer and was not aware of the implications on my grace period ( which I found out months later ). I was instructed to pay my purchases in full which were stated at the top of the bill. I pay my card on time and typically in full each month. The next several months I paid slightly more then the purchase amount at the top of the bill yet interest was still accruing. I called Chase today and spoke with the rep who clearly did not understand how the statements wo... |
JPMorgan Chase & Co. Credit card customer service / customer relations May 24, 2016 - On my report there are - chase auto loan inquiries from same chase bank they ran the same credit check twice both were not suppose to be ran because I was approved for a loan and the car dealer ran my credit on accident not understanding I was already pre approved. I am asking for them to be removed because I never gave permission to have my credit ran or tried to attempt to get a loan from this bank. This was not my wrong in doing it was a miss communication with dealer that thought I needed a loan but i already had one through my credit union.... |
JPMorgan Chase & Co. Credit card customer service / customer relations May 19, 2016 - Chase Bank Slate Card : Handling of dispute between myself and an automobile repair facitlity was grossly mis-handled and after being assured that it would be investigated and I contacted if anything updated, the disputed $150.00 charge was put back onto my card on -/-/16 without so much as a message to that effect.... |
JPMorgan Chase & Co. Credit card customer service / customer relations May 3, 2016 - Around -/-/2015, I called American Vacation to book a vacation Package. After I gave them my information, they called me back within 5 minutes, saying they can not charge to my credit card, advice me to call customer service for my credit card company. At that point my instinct told me these people are desperate, I should not do this. So I called credit card company to thanks him for looking out for me. told him I change my mind about this transaction, please do not let them charge me $400.00 to my card. I called back American Vacation and told them I change my mind about this purchase. T... |
JPMorgan Chase & Co. Credit card customer service / customer relations April 26, 2016 - Applied for - cards at the same time ( same day ) from JP Morgan Chase Bank. Both cards were sent to pending status with a 7-10 day wait for approval. Called both reconsideration lines and was given approvals over the phone. Upon receiving my accounts / cards, - of the - approvals was significantly less than stated over the telephone with the card services department. I called to speak with the card services department again, who passed me around multiple departments without resolution. No one could give me a clear answer other than telling me they could n't do anything about it. I ... |
JPMorgan Chase & Co. Credit card customer service / customer relations April 20, 2016 - I have had an ongoing issue with Chase pertaining to a late payment incurred on my credit report for a missed payment for - 2015, which reported as a - 2015 late payment. The late stems due to the mistake of the booking keeping service I hired to pay my bills ), who failed to submit a payment to Chase, while at the same time sent m a month end statement that showed Chase had been paid. Hence I was not aware of the missed payment. I paid the account soon as the delinquency was brought to my attention. I had called Chase and was asked by them to send them proof of this error and in turn th... |
JPMorgan Chase & Co. Credit card customer service / customer relations April 12, 2016 - We are currently past due on our payment to chase card services. Their collections and past due department has been calling us between 1 and 3 times a day on both my office line and our cell phones. The only reason we know that it is chase is the callerID information and a google search of the number. ( - ) On the cell phone, the automated dialer hangs up without playing any message or hangs up on the second or third ring. ( I 'm pretty sure that it 's hanging up on the 2nd ring, and the variance is from the cell network ) In the case of the office number, their automated dialer allows th... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 31, 2016 - I applied for a Chase - credit card online some time last - or -, - i heard nothing from them. I called Chase around -, 2016 to ask what became of my application. Using a social security number check, they found no credit card application. It was n't until I contacted - that I learned that Chase had, in fact, put a hard hit on my credit report - yet had forgotten about it. After hours of being led from the credit card department to customer service to Fraud, they finally called - and confirmed what they had done. At this point, they explained that my application was no lo... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 21, 2016 - On -/-/16 I had with the continues calls from Chase & asked that they remove my phone numbers from their records. This however, was not honored so the calls continued. Everyday since -/-/- I received 4-9 calls/day. On Sunday 's they doubled their efforts & called me every 1/2 hour. ... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 21, 2016 - I have a Chase credit card. They sent me a letter stating they were going to close the account due to inactivity ( fair enough ) and that my only way of avoiding deactivation was to call their customer help number during set hours. Even buying something with the card would not avoid deactivation - I had to call their number. Unfortunately, their customer phone number had an extremely long wait. I gave up after 25 minutes because I had to get back to work. When I signed onto my account online, there was no live chat option or even a way to email them expressing that I wanted to keep this acco... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 7, 2016 - Chase wo n't close my account after I requested them to do so. Chase asked Security Questions that seemed to come from Googling A Chase credit card phone representative asked me all these ridiculous security questions that I did n't create. They asked me questions that they seemed to have may gotten through an internet people search. Because I sure did n't supply them with any of this strange info that they asked me. For example, 1. THEY gave me a relative 's name and asked what 's their birthday and how that person is related to me. Really! You 're GIVING me a family member 's name ... that I... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 4, 2016 - CHASE CARD MADE A HARD INQUIRE ON MY CREDIT REPORT THAT I DIDNT CONSENT TO AND ALSO I HAVE WROTE LETTERS TO THEM AND THEY HAVE FAILED TO RESPOND ... |
JPMorgan Chase & Co. Credit card customer service / customer relations March 3, 2016 - chase united mileage plus credit card unable to redeem award points - plus points ... |
JPMorgan Chase & Co. Credit card customer service / customer relations January 31, 2016 - Ordered a product from what I thought was a reputable business and have since found out that this business ( - -, - located at : - - -. - . - - -, CA ) is a scam. I 've called my credit card company and they have n't done anything about back charging this business for the product never have been shipped to me. ... |
JPMorgan Chase & Co. Credit card customer service / customer relations January 7, 2016 - In the past 2 month, after receiving - and - bills, I was forced to call so-called Customer Service and explained why finance charges appearing on the each of those bills should not have being accessed. Each time finance charges was credited back to the account and each time I was promised that similar charges will not appear on the next bill. And low-and-behold, these finance charges were on the each and every next bill, including latest, - bill! ... |
JPMorgan Chase & Co. Credit card customer service / customer relations January 4, 2016 - I am disputing a 30 day late that was places on my credit report by Chase. I am refiling this because I did not dispute the response that Chase gave on -/-/-. The email that I received from the CFPB on -/-/- did not indicate a time frame for me to dispute by so I now have to refile instead of dispute it. I received a courtesy call from Chase 's Customer Support Team on -/-/- at which time I was told my account was past due and made a payment of $270.00. The customer support lady told me not to worry that I would not receive a late notice against my credit. In addi... |
JPMorgan Chase & Co. Credit card customer service / customer relations December 31, 2015 - On -/-/- I had used my Chase Visa Rewards Card to stay at the -. I had also used my - Card for the second week. To my surprise during the second week when I was sleeping I felt something crawl across my arm and I quickly jumped up and screamed, my daughter turned on the lights and it was a bedbug crawling on the bed. We caught the bedbug and took it in a jar we found to the front desk. They said they would move the room and have the manager call us ASAP. After moving all of our stuff in clear bags of course to the elevator and - floors up with no help I contacted the customer... |