JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Customer service / Customer relations Colorado

I am disputing a 30 day late that was places on my credit report by Chase. I am refiling this because I did not dispute the response that Chase gave on -/-/-. The email that I received from the CFPB on -/-/- did not indicate a time frame for me to dispute by so I now have to refile instead of dispute it. I received a courtesy call from Chase 's Customer Support Team on -/-/- at which time I was told my account was past due and made a payment of $270.00. The customer support lady told me not to worry that I would not receive a late notice against my credit. In addition, the lady discussed an option of setting up auto pay through her, which I agreed to as it would avoid this from happening in the future. However, much to my aggravation, a late notice was placed on my credit report and the auto pay program was never set


On 4 different occasions I called Chase 's Customer Service to see if we could resolve this late payment problem and I requested the support individual to pull up the call from -/-/- to prove that this conversation had indeed occurred. On each call I would be bounced between departments being told that I was talking to the wrong department. None of the departments were able to resolve removing the late notice or find the call on -/-/-. At the end of each of the 4 calls with Chase I was told they would look into everything and get back to me. I never heard back from any of them. After not getting any responses from my calls to Chase I decided to wright a letter to Chase 's Executive Office on -/-/- and promptly received a letter back on -/-/- which did not even address any of my concerns. I called - -, the rep from the Executive Office that wrote the response letter, to ask why they did not answer my questions and never received a response. I called again and was put in touch with - - and she looked into everything and could not find the call from -/-/- and without it I have nothing to prove that this is a bank error. Given all of this Chase has determent that there is no evidence of a bank error. This has hurt my credit and will cause unknown amounts of money in potential lost money. I would like to have the 30 day late be removed from my credit given I was told that it would not be reported making this a bank error. I would also like the CFPB to add the 60 day response time limit to their emails regarding company response so consumers are told of this timeframe. I have attached the email that I received from the CFPB that clearly does not indicate a response time period.