Review and analysis of over 18 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 18 official complaints related to Problems caused by my funds being low. Out of the 18 consumer complaints against Citizens Financial Group, Inc., 11% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 44% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low August 3, 2016 - Citizens bank deducted $1300.00 from my joint checking account. When I called they told me it was for an account that was in overdraft since 2007. I have no recollection of this account and wanted proof that i opened it, they said to contact the branch for that. The branch where it supposedly was opened no longer has those records. I have never been notified about this account. I have a joint account and recently opened a business account at this very branch and NEVER has this " bad debt '' account been mentioned. When I spoke with the Branch Manager he could n't find the account in his syst... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low July 29, 2016 - I opened a One Deposit Checking account online with Citizen Bank ( -. - - - -, RI - ) in -/-/-, been doing all my transactions online or using debit card in - -, NY that I reside, received emails from Citizen Bank and downloaded my paperless statements. On -/-/- I received a letter dated -/-/- from bank indicating my account is overdrawn $120.00 urging me to make a deposit. I downloaded my latest -/-/- statement, it show that my account was overdrawn $2.00 on -/-/-, bank charged $35.00 overdraft fee on -/-/-, then... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 31, 2016 - Consumer Info : - - - - - - - - PA -. Bank Info : Citizens Bank - - - -, -, PA - ( - ) -. The bank manager was not available on -/-/2016, the Friday before memorial day weekend for me to discuss a dispute of charges with her. I spoke with licensed banker - ID # - - - and was told that I would not be charged an additional charge until I was able to speak with the manager on Tuesday, -/-/2016. I just spoke with this same banker, - - over the phone today ( -/-/2016 ), and she told me that she spoke with the man... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 23, 2016 - Received high fee for insufficient funds. I can not see, by way of my online account page, at which point I went below in order to incur the fee. I logged on - day to see a balance, - as yet " unposted '' items and - deposits by way of funds transfer ALL with the same date. I was told by a teller if funds are deposited on the same day - no fees will occur. Fees are WAY to high for many people who are banking and living at the very edge. Charge a fee that corresponds with the amount of interference the lack of funds meant to or affected the bank. Did my $2.00, $5.00 or $19.00 de... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 19, 2016 - I am filing a complaint on Citizens Bank for the fees and charges I incurred that were not made availablre when i signed up for account... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 7, 2016 - My checking account was charged fees of - for - overdraft for 7 business day ( 9 calendar days ). On - my checking was assessed an overdraft fee of - for a check presented against my account ( - ) for $200.00. My balance was - after submittal. I received no notice in the mail on this item and was assessed - sustained overdraft fees during this period. The first was on - and the second sustained overdraft fee on - both for $30.00. I understand the initial overdraft fee being assessed of -. However, I find the sustained overdraft fees to be abusive and predatory... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low April 22, 2016 - I opened a checking account at Citizens when I turned 18 years of age and received a debit card with the account. I was using my debit card and not realizing Citizens was approving my transactions even when I did n't have any funds on my account. At the time of my account opening I was working and had direct deposit going in so whatever debit transactions I was purchasing whether or not I had money on my account my direct deposit would be able to cover the money owed and overdraft fees. In - 2015, I no longer had direct deposit as I no longer was working. I bought something online for mysel... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low March 11, 2016 - Thank you CFPB. In regards to complaints numbers - & - I 'm satisfied with the company 's response. Please cancel any further action. Thank you for your attention to this matter. Sincerely, - - ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 25, 2016 - On - - I called Citizens Bank to inquire as to why my account was in overdraft and the service rep asked me to hold and kept me waiting for 12 minutes. When they returned I explained to them that I am currently unemployed and as a courtesy would they stop debiting my account of the daily $7.00 overdraft fee. The customer rep then told me it was my fault, laughed at me and hung up the telephone. I d already made a payment of $44.00 for a $20.00 overdraft and the current overdraft total is now over $50.00. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 18, 2016 - Citizen banks system told - - 's system my account was invalid and rejected my payment causing adverse entry on my credit report. They also re order debts to maximize fees and this is done during system down time after debits have posted to the account earlier that day. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 16, 2016 - I transferred $500.00 to my Citizens Bank checking account on or about -/-/16. When I withdrew $200.00 on -/-/16, the balance reflected at the ATM machine was $440.00. One day later, my balance reflected - $53.00, and a $35.00 fee was assessed as an overdraft charge. When I messaged Citizens Bank online, " - - '' informed me that the $500.00 did not show up in my account until -/-/16, and that the $35.00 fee would not be waived. However, as I checked my account balance at the ATM ( Citizens Bank 's own ATM machine! ) and it was over $600.00, I do not b... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 5, 2016 - Account manipulation from my personal checking account. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 5, 2016 - Overdraft fees were computer manipulated over the holiday week of - and new years. All the money was in my account to cover all with drawals. Some transaction did not show for a week. With ease money was switched from my account to citizens bank. Simply Bank fraud and manipulation. I have been overseeing the manipulation for 40 plus years. I appreciate your agency help me return my hard earned money. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 2, 2016 - I have - different accounts with citizens bank. I rented a car in enterprise and they took - separate amounts on -/-/- and -/-/- so I could n't transfer the money to cover my gas and electric bill so I got charged the overdraft fee on - of my accounts. I called citizens and explained the situation and at the time it was only showing - overdraft fee which they reversed but later on that day the other fees came in but they refuse to reverse the fee? - returned the money they was n't supposed to take out but now I am stuck with the over draft fees. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low December 22, 2015 - On -/-/2015 my account was deducted for a new subscription/donation charge of $5.00 to - - - MA. It caused the business checking account to be - short. The bank charged a $39.00 fee ( 3 ) days later. Since the order of the charged deducted are completely under the banks control they can manipulate the order of debits to cause a fee. But, the fee came from the $5.00 debit and not the rest of the checks and charges. $39.00 dollars is a lot of money for a - cent overage. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low October 14, 2015 - Citizens Bank continues to charge overdraft fees to my account and yet their balance does not reflect my being in the negative on my account ... I am aware that I have overdrafts before and i have paid those up ... but it seems now every time I make a deposit now I am getting charged these fees like they have somehow flagged my account as get this - '' ... .when you speak to them they give some Mumbo jumbo about how the bank statement does not reflect the deposits and negative balance always ... .so wait you mean to tell me they as a bank ca n't even keep track properly ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low October 14, 2015 - I have - different accounts with Citizens Bank and I transfer money daily into my other account because my other debit card got compromised and had to wait to get a new -, so I had - $ to pay my - cell phone in the account but in the process if I had to pump gas or pay anything else I immediately would transfer the money but I still got hit with a - $ overdraft fee for an check that came through for - $ which was my daughters school pictures which I did forget about because that check I gave to the school in - and they just cashed it on the - of this month and the bank ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low September 25, 2015 - I keep getting over - - but they wo n't let me check my account because I 'm supposed to have online bank account but I ca n't sign into it every time I go and try to sign in to tell me I 'm not authorized call do you get the problem solved they give me a new username and password I 'll try to get on and still ca n't. I 'm being charged $300.00 a month I will draft the I ca n't afford them on a fixed income. ... |