Resources for resolving common issues with FirstBank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to FirstBank and work to get a response. After your complaint is forwarded, FirstBank has 15 days to respond to you and the CFPB. FirstBank is expected to close all but the most complicated complaints within 60 days.
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FirstBank Bank account or service deposits and withdrawals March 7, 2017 - I opened an account with First Bank. I opened initially with a direct deposit of usd - to learn how this bank operates. i found that this bank is not transparent how they handle the overdrafts/direct deposit. My direct deposits should be on the - & - and in some cases 2 days prior is in the system. However, when i had a pending transaction the bank only credit my direct deposit after they processes the overdraft charges. This happens several times, I received direct deposit in - banks and when my money was available with the other bank, First Bank did n't put the money in my accoun... |
FirstBank Bank account or service account opening, closing, or management January 20, 2017 - We had recently discovered we were losing $5.00 per month with from an unexplained, and undisclosed new fee that arrived without warning or notice. After further investigation, we then discovered that we have been billed $ - monthly for a " fee for less than - bill pays ''. This has apparently going back at least a year from -/-/-, and possibly longer, likely beginning around the time we moved to a different city in -/-/-. Yes, that 's a a fee for LESS bill pays. In summary, we were billed at least 12 times for a service, for an amount that exceeds the actual value of the ser... |
FirstBank Consumer Loan taking out the loan or lease October 12, 2016 - One of the reasons given for denial for a home equity line of credit was a bankruptcy from 2004, which was due to a divorce. I have had perfect credit sense. I do n't understand how I can be denied credit when it 's too old to be on my credit report. On the application they ask if I had EVER filed for bankruptcy, not just in the last 7 or 10 years, so I divulged that I had.... |
FirstBank Bank account or service problems caused by my funds being low May 27, 2016 - I am putting in this complaint on behalf of my nephew, - -. The complaint is against First Bank. He was - years old and a - when he opened the account in 2014. I went with him to the bank and made sure that he had opted out of the Bank paying for anything if he had no funds in his account. He had borrowed some money from another financial institution and they were withdrawing monthly payments out of his account. He lost his job and his account dwindled to -. It was our understanding that he was ok as far as the bank was concerned since we had told them not to pay for anything if... |
FirstBank Bank account or service making/receiving payments, sending money April 8, 2016 - First Bank refused to give back or honor my Promissory Note created in accordance with -, Federal Reserve Act section 13, 31 U.S.Code 5103, 18 U.S.- 8. This dishonor is covered by - -. The Note was supposed to go to - - it was dropped there by mistake. ... |
FirstBank Bank account or service account opening, closing, or management March 17, 2016 - This bank ( - ) seems to be really making a lot of rules on it 's own and enforcing in one way or the other to the customers. I followed the - to open the anywhere checking account via online. Whatever they asked me to provide - I provided and that 's why the account was also opened. I provided my permanent resident card as part of the account opening process and they accepted it also. Now after opening the account they are asking me to come down to the branch and provide the driver 's license, why?? They have so many rules for e.g. if you have opt for online bill pay but do n't use it -... |
FirstBank Bank account or service account opening, closing, or management March 1, 2016 - I followed - which redirects me to this link - to open the checking account with eFirstBank and i should be getting $200.00 as cash bonus. As per the text *Cash offer is not available to existing FirstBank consumer checking customers or those whose accounts have been closed within 90 days or closed with a negative balance. Offer valid for new personal checking account opened between -/-/- and -/-/-. The account must be opened online at efirstbank.com/offers or bring in this advertisement to any FirstBank location to receive the $200.00 offer. Limit - gift per household... |
FirstBank Bank account or service account opening, closing, or management February 12, 2016 - On -/-/- I noticed a debt on my credit report from First Bank -. I proceeded to call First Bank and they informed me it was for a checking account that I had a year ago? I never opened a Checking account with First Bank a year ago, my credit report states it was opened in -. I then asked why I owed so much and they informed me it was due to fees and interest. I informed them i never agreed to these fees and interest, or never signed anything agreeing to those costs. I then asked them if we could settle the loan and they informed me they do n't settle anything outside of 60 days ... |
FirstBank Bank account or service account opening, closing, or management July 9, 2015 - I tried to open the checking account with 1st Bank aka https : //www.efirstbank.com which was offering me $200.00 for the new accounts after meeting certain conditions. I provided all the information and also the funding information ( from another account ) to fund this. Then i submit the application over internet. But next day i received the call that as per - report - i am denied opening a new account. I was asked to check with them ( - ). Why they are not letting me open the checking account at the fist place? ... |
FirstBank Bank account or service using a debit or atm card May 26, 2015 - My card was stolen and used without authorization by an unknown person. I contacted a hotel where a $200.00 charge was processed without my knowledge, and both myself and the clerk tried to get the charge returned, even contacting the person at that room, who admitted using the card without my permission. Bank fraud department had me file police report. Account still has charge, and fraud dpt has me running around getting forms '' from branch. ... |