FirstBank Bank Account Or Service Complaint

FirstBank Bank account or service department,

Checking account Using a debit or ATM card Colorado

My card was stolen and used without authorization by an unknown person. I contacted a hotel where a $200.00 charge was processed without my knowledge, and both myself and the clerk tried to get the charge returned, even contacting the person at that room, who admitted using the card without my permission. Bank fraud department had me file police report. Account still has charge, and fraud dpt has me running around getting forms '' from branch.