FirstBank Bank Account Or Service Complaint

FirstBank Bank account or service department,

Checking account Problems caused by my funds being low Colorado

I am putting in this complaint on behalf of my nephew, - -. The complaint is against First Bank. He was - years old and a - when he opened the account in 2014. I went with him to the bank and made sure that he had opted out of the Bank paying for anything if he had no funds in his account. He had borrowed some money from another financial institution and they were withdrawing monthly payments out of his account. He lost his job and his account dwindled to -. It was our understanding that he was ok as far as the bank was concerned since we had told them not to pay for anything if there was no money in the account. However, the bank has built up an amount of almost $250.00 that they say were charges for refusing transactions to the financial institution that - owed some money to. This is fraud of the highest order. We were never informed that the bank would charge for refusing transactions also. We went in to the bank a couple of times and were told that we needed to come back with $250.00 in hand. We were also given illogical explanations for why it was alright for the bank to charge - for refused transactions. This was very disrespectful. We request that all charges be dropped immediately and the bank apologize for making this entire situation so stressful and disrespectful.