FirstBank Bank Account Or Service Complaint

Checking account Deposits and withdrawals

FirstBank Bank account or service department,

Checking account Deposits and withdrawals Arizona

I opened an account with First Bank. I opened initially with a direct deposit of usd - to learn how this bank operates. i found that this bank is not transparent how they handle the overdrafts/direct deposit. My direct deposits should be on the - & - and in some cases 2 days prior is in the system. However, when i had a pending transaction the bank only credit my direct deposit after they processes the overdraft charges. This happens several times, I received direct deposit in - banks and when my money was available with the other bank, First Bank did n't put the money in my account, until they charged the overdraft. When i was overdraft i asked them to send me an email so in that case i can go to the bank but they were n't consistent .in some cases they sent a note via mail. The post mail is not actomatic and can take couple of days. However, I received several days after. Last thing that I found was ... .they deactivated my card without calling/sending via mail or email a note. I had a balance of - in -/- and Usd - in - and a payment of - should be paid in -/-. The company sent me a letter telling me that because the payment did n't go through they will cancel the warranty. They do n't follow any rules or regulation that the banks need to follow. I felt treated unfair as a customer.

FirstBank customer in Arizona
Mar 07, 2017

* Source: CFPB Complaint Database

FirstBank response to complaint:
Closed with monetary relief

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