Resources for resolving common issues with Mortgage Research Center, LLC products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Mortgage Research Center, LLC and work to get a response. After your complaint is forwarded, Mortgage Research Center, LLC has 15 days to respond to you and the CFPB. Mortgage Research Center, LLC is expected to close all but the most complicated complaints within 60 days.
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Mortgage Research Center, LLC Mortgage incorrect information on your report February 9, 2018 - While under contract with a builder the lender denied me a mortgage based on information that they knew was incorrect and then forwarded this information to the builder. The builder then demanded additional money for carrying costs on the house or would cancel the contract. Due to this erroneous information I lost my earnest money and appraisal money. Approx $2500.00. I was never delinquent with past or present creditors. This can not be proven be this lender because it never happened.... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker March 15, 2017 - My ex-husband is in the process of obtaining a home loan with Veterans United Home Loans to finance the home mortgage in his name only since it is currently financed only in my name. His mortgage company has requested I sign a form in order to get the payoff on the mortgage, which I originally refused to sign. The form is a standard form which also includes an authorization to release credit information. I stated the loan he 's applying for is not in my name, and they do n't need me to sign this. However, after many attempts at sending another form my attorney drafted, giving my verbal authori... |
Mortgage Research Center, LLC Mortgage credit decision / underwriting February 17, 2017 - In - - my mom & I called Veterans United Home loans, and placed with - -, Loan Officer. We were interested in a VA mortgage. We were advised that we could apply as my mother is a - Vet, with me as a dependent - - - - we recd notice from Veterans advising we were prequalified. We were not eligible for VA financing, but on - - - - - advised that he would issue a preapproval letter for FHA financing. On - - - I requestedthe terms of the loan because I was missing out on properties. On - -, - - - advised in writing that he could 'de... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker February 6, 2017 - In approximately - I contacted Veterans United to pursue a home loan from a Veteran friendly lender. I was assigned to - -. - & I spoke & I gave him permission to pull my credit report. Once my credit report was pulled on -/-/- I was told by - that I needed to pay down - personal accounts & was notified that there was a medical collections on my account totaling less than $100.00. I was advised to pay the collections & " ask them to delete it. It 's really new so it should boost your score up. If they refuse to delete it then do n't pay it. '' I was able to pay the... |
Mortgage Research Center, LLC Mortgage settlement process and costs July 14, 2016 - We contacted Veterans United Home Loans for a pre approval loan. - - - did not set the expectations of this transaction from the beginning. He approved our loan and then waited nearly 30 days to inform us about down payment and student loans which appeared, I feel, out of the blue once we did not use the realtor because she does not work with " for sale by owner ''. He simply responded with a " My bad '', and did not offer any counseling services, or discussed if we qualify for any programs. - - used the excuse of the - looked like an - which is just a rank, he had the pro... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker June 16, 2016 - My husband and I are super eager to get started on buying a home. We have herd a lot of great things from Veterans United so we wanted to get started immediately, however I just got off the phone with - - located in -, Sc I believe. As we were speaking everything was going smoothly. I was ready to get the ball rolling. I was giving him my information as well as my husbands. When asked for my social security number, I was not in my office so I had to put him on hold to get my card from my handbag. He was on hold for no longer than 30 seconds. When I returned to the phone, he took my ... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker February 18, 2016 - I applied for a mortgage with VeteransUnited -/-/-. I provided them with all pertinent information regarding employment etc. They advised me that I was approved for a mortgage loan and provided me with a pre-approval letter. I then found a home and made an offer. During this process I kept in contact with the lender to ensure that there were not going to be any unforseen hurdles. I was continually assured that there were none and that everything was on track. The lender ordered the title work for the property and I had an inspection done on the home. We were set to close -/-/- and I ... |
Mortgage Research Center, LLC Mortgage credit decision / underwriting February 16, 2016 - We were working with - - to obtain a home mortgage where we were working to close on -/-/16. On -/-/16 the loan was denied. The reason given was my spouse was on - and her income was not stable after returning to work, with the same company she was been with for 17 years. She returned to work -/-/- and has been working full time since then. Therefore they would not use her income for verification of the loan process and we were denied. During her leave the Union created a new agreement where the pay was increased. We were told it was such a significant change that the... |
Mortgage Research Center, LLC Mortgage loan servicing, payments, escrow account January 19, 2016 - Good afternoon, My family and I purchased a home using a VA Loan this past year and subsequently saved up and paid one month in advance in order to get on that organization 's " Budget Plan ''. The Budget Plan was explained to us as a way to divide the standard mortgage in half over - paychecks instead of taking the larger whole sum out of - paycheck. Now, four months later, we 're being charged - half payments in our second paycheck of the month in spite of already having paid the first and second half-payments this month. This is n't due to any delinquency on our part. We 've been e... |
Mortgage Research Center, LLC Mortgage credit decision / underwriting December 3, 2015 - I requested a loan estimate from Veterans United Home Loans and received a document with no APR. The quote from them was also missing the loan officers - #. ... |
Mortgage Research Center, LLC Mortgage loan servicing, payments, escrow account September 3, 2015 - Property taxes were not paid via escrow on time. ... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker August 24, 2015 - We filed for a V - A - home loan and recived aletter from veterans united home loan of denial for the following reasons attachs - and - they said credit score had to be - - - - said my report was - and my wifes was - we bought - vehicles from - for the amount of - dollars. these people say we have collections and derogatory public records and we do not have either. Also they are using a gov name that they should not.To my and a lot of Veterans these people are a fake none of them are for Veterans of America. ... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker August 24, 2015 - I applied for a VA home loan with - - back in - and the loan fell through while in underwriting. I lost over $1200.00 due to having to pay for the VA appraisal and - different inspections on the home. I then applied for another VA home loan with - - in -/-/-. I informed my loan officer who was - - of the my previous loan that had fallen through while in underwriting. I informed her I did not want the same thing to happen this time around. I told her the reason my loan had been denied ( residual income being too low due to number of dependents - and she assured... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker June 6, 2015 - Veterans United employee - - pulled my credit report without my permission. He pulled a - - - equifax credit report and merged it with my - and - credit report. - Mortgage which was hired to pull my report, sent me - - - credit report with all her personal information on it. I am guessing they sent her mine. This is a clear violation of the Fair Credit Report Act. I received an email from him saying that if I do not control my - condition then he will not talk to me or work with me. I requested that he remove the inquiries from my credit reports. As of today... |
Mortgage Research Center, LLC Mortgage application, originator, mortgage broker April 23, 2015 - A copy of credit reports were received in - 2015. I noticed an inquiry made by - Mortgage. After several attempts with disputing, we were told that the actual creditor was Veteran United Home Loans. I then contacted the company to dispute the inquiry. The initial representative stated permission, to pull my credit, was given by my husband. I then replied no - other than myself can give a creditor permission to access my credit file. I asked for a supervisor, but I was transferred to - and explained my issue. He stated that he could not help me. A few days later I received correspon... |