Mortgage Research Center, LLC Mortgage Complaint

VA mortgage Settlement process and costs

Mortgage Research Center, LLC Mortgage department,

VA mortgage Settlement process and costs Louisiana

We contacted Veterans United Home Loans for a pre approval loan. - - - did not set the expectations of this transaction from the beginning. He approved our loan and then waited nearly 30 days to inform us about down payment and student loans which appeared, I feel, out of the blue once we did not use the realtor because she does not work with " for sale by owner ''. He simply responded with a " My bad '', and did not offer any counseling services, or discussed if we qualify for any programs. - - used the excuse of the - looked like an - which is just a rank, he had the proper financial documents from the beginning. We had already scheduled and paid $500.00 for an inspection and mailed our $1000.00 earnest money. we were under the impression everything was going smooth until loan officer - abruptly told us unless we had - to pay off my student loans he could n't help us and I 'm offened that he used the phrase my bad, feel the way he brought up the - down payment was used as a way to quickly get rid of us ... this is a home purchase that I thought was going to go through, now I have no place to move to and need to get my children registered for school. My husband has served this great country -. Did I mention we had already scheduled transportation of our household goods to the city where our home was supposed to be. Now I 'm staying with family. There is no way this this serviceman and his family should be without a place to live. Please look into this matter. We were treated unfairly! -

Mortgage Research Center, LLC customer in Louisiana
Jul 14, 2016

* Source: CFPB Complaint Database

Mortgage Research Center, LLC response to complaint:
Closed with explanation

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