Mortgage Research Center Complaint

Mortgage Research Center, LLC Mortgage department,

VA mortgage Application, originator, mortgage broker Alabama

A copy of credit reports were received in - 2015. I noticed an inquiry made by - Mortgage. After several attempts with disputing, we were told that the actual creditor was Veteran United Home Loans. I then contacted the company to dispute the inquiry. The initial representative stated permission, to pull my credit, was given by my husband. I then replied no - other than myself can give a creditor permission to access my credit file. I asked for a supervisor, but I was transferred to - and explained my issue. He stated that he could not help me. A few days later I received correspondence in the mail dated - -, 2015 accompanied by a letter of denial for credit dated - -, 2015. I called again and requested to speak to a supervisor. The representative took a message and I was later contacted by - - ( - ext - ) Director of Customer Relations on - -, 2015. I explained my issue again and described the documents mailed to me. He also stated that there was nothing he could do. I was told by - - that by law they could pull my credit report, if permission

was no such statement on the report. I asked if the calls were recorded? I was told by - - no, because they talk to people in all - states and to repeat a statement letting people know they are being recorded would take too much time. Also, said that recording, in some states, is against the law. - - offered to send a copy of the credit report. When I received the documents I reviewed them and on page - of - towards the bottom of the page is my husband 's statement to contact him. Certain steps are put in place as a measure to prevent fraud and identity theft. This company and representative chose to overlook the statement. I repeatedly requested for the entry to be removed without any resolution.