Review and analysis of over 128 Conventional Fixed Mortgage complaints against Selene Finance
Selene Finance consumers have reported over 128 official complaints related to Conventional fixed mortgage. Out of the 128 consumer complaints against Selene Finance, 23% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Selene Finance Mortgage loan servicing, payments, escrow account May 16, 2016 - Selene finance has now stopped excepting our mortgage payment. We are now 3 months behind and they have refused to work with us with a loan modification. We attempted to make - FULL payments and have been refused. Selene is now telling us that we can be foreclosed on.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - I am a - woman, - years old and -. I have been trying to get my home modified since -/-/-. I had zero luck and it was very hard for me to get around my house to fax all the documents they had always requested over and over. I am in a wheelchair and live alone ; I have to wait for my son or daughter to come home from work and help me, if they were not too tired. I did everything my lender they had asked me. On -/-/-, my lender, Selene Finance, denied my loan modification request stating that I had " insufficient income to support a modified payment ''. They calculated my ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - - - serviced transferred a loan during a loan mod review 2 weeks before foreclosure deadline. We had been under going a review atleast 2 months 6 weeks before and file was complete. When we called Selene Finance whom the loan was transferred to, they said loan mod was denied and no time for any other options. I requested a last ditch effort to atleast help client get a short sale approved in order to avoid foreclosure, and they have never tried to postpone a sale before. This is their first Foreclosure date and we are asking Selene Finance to give us one shot at this. The seller is singl... |
Selene Finance Mortgage settlement process and costs May 4, 2016 - My Loan with this company was fully paid off several months ago ( - - ), I have since been requesting proof of this I called several times, they would put me on hold for an extended time, transfer me from department to department with no help, and finally some one would promise to provide the information, but to date nil. I just reached out to them today -/-/-, spoke to four persons ( names ) and when I indicated that i 'm recording the call, I was abruptly disconnected from the last person. I have been patient, but this practice is unacceptable, I needed this information for my... |
Selene Finance Mortgage loan servicing, payments, escrow account May 1, 2016 - I had made my third trial payment with - - - Mortgage and called several times to find out if they would come up with a plan they said they would instead right after the 3rd trial payment I was sent a letter that my mortgage was assigned to Selene Finance and when I called Selene Finance although I had a trial payment plan they had no clue what was going on said I should continue with my trial payment plan And when ending of - came so I can make my fourth payment the customer service at Selene Finance said my information wasnt in the system. I called several times but no help and t... |
Selene Finance Mortgage settlement process and costs April 26, 2016 - I am selling my home to the current occupant of the house.The buyer has been going through the process of securing a loan through the V.A. -/-/-, I was put on long-term - due to -. I needed to move to - to be near my family, and moved in -/-/-. I tried repeatedly to contact - to discuss my account. - intentionally avoided communicating with me. In -/-/-, - had put my house up for auction in a foreclosure. I found out about the sale date from the occupant questioning one of the many people driving by and photographing the property. With the help of the - Att... |
Selene Finance Mortgage loan modification,collection,foreclosure April 12, 2016 - To whom this may concern, We are terrified that Selene Finance has engaged in unlawful foreclosure against our property. Our mortgage was transferred to Selene Finance in -/-/- from - - -. Our nightmare started on - -, -, when we had a house fire. We tried contacting Selene to notify them of the fire because the homeowner 's insurance was escrowed in our mo. payment and we needed to notify the insurance co. of the fire & damage that had occurred. After several days, Selene told us that an insurance adjuster would be coming out between -- on a particular date but... |
Selene Finance Mortgage loan servicing, payments, escrow account April 6, 2016 - On - -, -, I suffered a loss of personal property due to fire. This personal property was covered under my homeowners insurance policy with - - Virginia - - -. When I contacted the insurance company I was informed that my policy had canceled back in - of - due to " Non payment of premiums '' On - -, -, I contacted Selene Finance my mortgage servicer who maintains the escrow account for my homeowners insurance. From the on set, Selene Finance maintained they paid the policy and had confirmation of policy being active as of - -, - - - -, -... |
Selene Finance Mortgage loan servicing, payments, escrow account April 4, 2016 - My mortgage was transferred from - - - to a firm, unnamed, serviced by Selene Finance, - - -, - - -, -, T-, -. During the handover of my mortgage to Selene, either - did not hand over the credit for the - 2015 payment I made, or Selene received it and did not credit it to my account. For almost nine months, while I have made monthly mortgage payments, - has keep my account as " past due '' because of this error, and has threatened to put my home into foreclosure. As a result, my credit remains damaged, on an on-going basis. In addition, Selene held on... |
Selene Finance Mortgage loan modification,collection,foreclosure March 24, 2016 - My wife is - and I am - years old ; we are forced to leave our home by - -, -. The finance company that bought the mortgage has refused to refinance our mortgage ; they mislead us and dragged us along since -/-/-. We have been requesting them to refinance the mortgage at the current market price since -/-/- ; they played us and kept on asking us to provide paperwork package, we have done what they asked for approximately - times and every time they led us to believe that they will refinance if we submit the paperwork. The only response we got from them, every time w... |
Selene Finance Mortgage loan modification,collection,foreclosure November 4, 2015 - SELENE FINANCE is reporting the credit agencies that I have a delinquent mortgage with them. However, SELENE FINANCE acquired the mortgage from - - after the house was sold at foreclosure and the lien released. ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 24, 2015 - My mortgage was with - - - after being sold -. In -/-/- I applied for a mortgage modification due to the downturn in the economy. After 4 years of submitting the same information over and over, I gave up and offered them a deed-in-lieu of foreclosure in return for a $10000.00 relocation assistance. I was then told I had to go through a short sale period first, which I did. At the end of that time, I worked with - on the deed-in-lieu and executed that on -/-/- & I vacated the home on - - as instructed by -.. That document was never recorded, the relocation as... |
Selene Finance Mortgage loan servicing, payments, escrow account June 22, 2015 - I called my finance company to ask about my due date and to ask about refinancing. They are literally holding me hostage and denying me access to information by asking me WAY too many questions, claiming they want to verify. I am outraged at this finance company because I can not get information on my loan unless I let them - me with personal questions that have nothing to do with determining my identity. ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 18, 2015 - I was on a repayment plan ( forbearance agreement ) with Selene Finance that was canceled abruptly without cause and without a truthful justification for the cancelation. I had satisfied my repayment plan as contracted through -/-/- and only after making a payment in -/-/-, was it returned without proper explanation. - -, my single point of contact at Selene Finance, initially stated that the repayment plan had ended, which was the reason for the cancelation albeit a false reason per the attached forbearance agreement, but has since tried to justify the cancelation by stating n... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2015 - This all started back in - 2014. My current mortgage co then approved me for a modification to lower my payments and interest rate. Payments were to start in - 2014 and last payment in - 2014. I made all payments on time thru - 2014. Well as of - 2014 my last payment was to be made to the new mortgage co that bought my mortgage Selene Finance. For the - they did n't have an account for me to apply payment. Finally in - I was able to make the payment. but they still had old payment amount. I explained the modification, they said it was noted in the file but has n't been upl... |
Selene Finance Mortgage loan servicing, payments, escrow account May 4, 2015 - I used to be with - - but they sold me to Selene Finance several months ago. I have never been late on a payment and have never received calls about payments until they took over. The first 2 months I sent the payment around the - of the month through my banks online bill pay. Both months they called ( usually by the - or - day of the month ) claiming to not have gotten the payment. Then when I came back at them they reluctantly admitted oh wait, we do have it but it has n't been posted ''. So I started sending it on the - of the month ( again, - online bill pay ) which w... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2015 - A loan modification application was submitted for review on -/-/2015 and erroneously denied by Selene Finance on. Selene accused the borrower of withdrawing money from - account and depositing into another. However, none of the withdrawal amounts matched any of the deposits. None of withdrawal dates matched and any of the deposit dates. The profit & loss statement, which Selene failed to use to calculate the borrower 's income, was exactly in line with all deposits collectively. A sale date on -/-/2015 was postponed until - -, 2015. Selene did not, and still has not, produ... |
Selene Finance Mortgage loan servicing, payments, escrow account April 18, 2015 - my mortgage company states i did not pay 5 months of my mortgage. I have canceled checks from Selene Finance. I called they would not speak to me. told me to mail or e mail a dispute. Meantime they are refusing my last - loan payments saying is not the amount owed. I have submitted the email with cancelled checks, after - more phone calls - customer service states takes 30 days to even review- meanwhile Selene Finance is putting derogatory remarks on my credit for late payments. This is not the first encounter with this company of fraud attempts to default my loan. unfortunately i am una... |
Selene Finance Mortgage loan modification,collection,foreclosure April 9, 2015 - We presented complete documentation, including a live offer, to Selene Finance for a Short Sale on - -, -/-/2015. The documentation was confirmed received that same day. I called in -, - on - and left a VM for - -, and - on - and received a different Customer Service Rep. ( CSR ). The CSR requested a HUD statement and scheduled the -. The HUD was provided the following day, on - -. I spoke with - - on - to confirm receipt of the HUD, and he stated that he wanted us to slash fees on the HUD to all parties except the lender, and stated that if we di... |
Selene Finance Mortgage settlement process and costs March 25, 2015 - Servicer will not record loan modification documents with county clerk. Documents were executed on -/-/2015. I have told many times by the servicer the documents had been sent to county recorder on the same date ( -/-/2015 ). I have went to recorder 's office and called repeatedly, they have no record of receiving documents. Loan mod is not legal if not recorded. It has been over two months, there is no reason this should not have been completed in a timely manner. ... |