Review and analysis of over 4,104 Conventional Fixed Mortgage complaints against Nationstar Mortgage
Nationstar Mortgage consumers have reported over 4,104 official complaints related to Conventional fixed mortgage. Out of the 4,104 consumer complaints against Nationstar Mortgage, 24% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 5, 2017 - I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 3, 2017 - My home suffered a water leak from a burst pipe in my crawlspace. My homeowner 's insurance company ( - - ) advised me on the day the leak occurred to engage a water restoration company to remove the water immediately. We also had significant damage to our hardwoods floors from the leak. I had the water work done and received a check from - -. I sent the checks to NationStar ( my primary lender ). It has taken over 5 months of dealing with them to get to this point and still have no funds to repair my home. I have since been sued by the contractor because it has taken so long to re... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 7, 2017 - I refinanced my mortgage with another bank in - and was owed my escrow account from Nationstar mortgage. Nationstar keeps telling me that they have sent me my refund via mail ( - checks for $1800.00 and $220.00 ) but it never arrives. I 've done this 3 times since - with the last refund check supposedly being sent overnight on -/-/2017. After reviewing complaints on the internet, Nationstar Mortgage is currently being investigated by the Better Business Burral. I 've have read multiple similar complaints about this company... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account February 4, 2017 - Nationstar Mortgage They took over our loan in 2015. Immediately started calling and saying we were late on our payments. At this point they are reporting that we are 3 months behind but we have proof of payments. They sent us to research department, but could only contact through uploading documents. They said that their research is correct and we are late. They keep offering ( through letters ) to do a loan reset. When we actually talk to someone they deny it. They keep offering to assist us to get our loan up to date, but deny all options. They keep sending us letters of foreclosure.... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure January 11, 2017 - I lost my husband - yrs ago and qualified for a loan mod - program my payments were more affordable and I was able to stay in my home In my loan balance at that time was - when the loan mod was finalized my principal went to -. They placed - on the end of the loan as a balloon payment. I ran into some health issues starting about a year ago and became behind I tried talking to them but the cash demand was more than I could afford. I have tried - modifications and denied each time because with the new modification they are only allowed - on the end of the loan making to -... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure December 31, 2016 - I just got another letter from Nationstar stating that they received an application from me for a loss mitigation option. I never discussed loss mitigation option with anyone at Nationstar nor applied for it. I have no idea of what they are talking about. Again, and it is crystal clear that this is their scheme to steer me away from the HAMP Loan Modification I applied for -/-/- which Nationstar have been processing before -/-/- and even after -/-/- when they took it over and is still in progress and is yet to resolved. Attached is the letter I received from Nationstar Mortgage.... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure December 27, 2016 - Attached is a letter from Nationstar stating that I requested for assistance. I do not know which assistance Nationstar is referring to because I never requested for any assistance nor did I discussed it with anyone at Nationstar. On - -, -, at about -, I spoke with my -, - - about the status of my - Loan Modification which they took over from - Bank in - as that - Program is still in progress and yet to be resolved. She told me I have to re-apply for the program again and according to her the water shed is - -, - : I think she meant to say deadline. ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 23, 2016 - My residential loan was recently sold to Nationstar Mortgage. ( It has been sold many times before and I have never been asked for any additional information. ) I have been receiving letters for the last two months from them requiring me to provide certification from the Social Security Office verifying my TIN. They have confirmed that they have my social security number and WILL NOT provide me with a - unless I give them this documentation. Their letter specifically states my TIN must be verified by the Social Security Office. I went to the Social Security Office today and the woman I who ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure December 22, 2016 - I SUBMIT MY MODIFICATION PACKAGE TO MY LENDER NATIONSTAR MORTGAGE, THE FILE WENT TO THE UNDERWRITING DEPARTMENT AND THE FILE WAS DENIED PER MY ASSIGNED REPRESENTATIVE. I ASKED HER WHY AND WAS INFORMED IT WAS DUE TO MY INCOME, SO I ASKED WHAT NUMBERS WERE USED AND SHE PROCEEDED TO STATE WHAT WAS PROVIDED ON THE APPLICATION WAS THE NUMBER USED. SINCE THAT IS A VERY VAGUE ANSWER AND THE FILE GOES TO UNDERWRITING FOR E-ACT INCOME CALCULATIONS THAT ANSWER DID N'T MAKE SENSE THAT THEY WOULD USE THE NUMBER I GIVE AND THEN GO TO UNDERWRITING FOR CALCULATIONS SO I ASKED AGAIN AND AS SHE SIGHED FOR ME A... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - My mortgage was purchased by Nationstar Mortgage, -, -. shortly after I lost my job and was unemployed for 7 months without an income, I missed a payment and had to make my payment on the - instead of the - of the month as that is when my wife was paid. I gave Nationstar this information, however they did not care or work with me at all and continued to charge me excessive fees, interest etc. I now make my payments on the 1st of the month and am re-employed, I now also pay escrow on my mortgage as this was mandated by the company because I was behind, even thought I always paid my ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 19, 2016 - We had a loan with Nationstar and refinanced this load with the same company. When we did the loan paperwork greenlights name showed up and we were told that it was owned by nationstar and payments etc would go to -. In seeing a loan origination fee, I said is that so they can charge this loan origination fee, the closer laughed and said guess so. When the - came it did not include the payment on -/-/-. I have sent them proof of payment of all payments to date. Earlier this year they said my first payment was not due until -/-/- and so that payment went to greenlight and they h... |
Nationstar Mortgage Mortgage application, originator, mortgage broker December 1, 2016 - Submitted refinancing request with Nationstar Mortgage in - of 2016. They sent documents confirming rate and referred to their appraiser. their appraiser had NO availability until & gt ; 60 days after rate lock. I received NO communication that the rate would be cancelled if the appraisal was not completed and the request submitted within 60 days and in fact they were made aware of the date the appraisal was scheduled from the beginning. I also sent an email asking for confirmation that there would be no problem with a delay in the appraisal until early - which went unanswered by Nation ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 1, 2016 - This situation with Nationstar Mortgage started with the sale of my mortgage from - to Nationstar in late -/-/-. There is no way to make this a short document, but I will try to be as concise and clear as possible. I have documentation for everything that I am relating to you. During this time I have continued to make the monthly mortgage payments. -/-/- *Documents available* * Telephone calls begin and I decide I better start to document as much as possible When I attempt to make my normal payment, the website will only allow me make a payment of $2600.00 - I start my research... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 30, 2016 - Had a - mortgage for a number of years. In 2012I - was unable to work. I called -, they told me that they would work with me. They forclosed on me instead. I was able to stop the sale by borrowing -. They told me that I would be able to get a 2 % loan. I could never get all the documents they wanted ... I always needed one more.They have since sold my loan to Nationstar. Nationstar put me on a trial payment. They told me that I would get a better rate and a lower payment. They kept the rate the same and extended the mortgage 10 years. This takes - % of my income to pay this. The... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - My office represented the borrower in a foreclosure case in - Supreme Court. The matter was settled with a loan modification and the foreclosure case was dismissed. Even though my office no longer represents the borrower, because the underlying foreclosure case has been dismissed, my office still receives mortgage statements for the borrower. The statements lists the borrower 's name but my office 's mailing address.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I submitted a QWR to Nationstar. The response that I received was not complete, nor was it timely, and does not comply with the required rules and regulations regarding information request. They are vague, condescending and untruthful in their response. They chose not to provide proof that they are the authorized tender to my loan.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - My loan was recently sold to Nationstar ( from - ). I made my last ACH payment of $1200.00 to - on -/-/- but that payment was never credited to Nationstar. After countless calls, including with a supervisor, this is still not resolved and my credit score may have been already hurt. Nationstar said they are " investigating '' this but they re not doing anything, t 's been 2 months now every time I call I have to start from the beginning, as if its the first time I call. On top of that, I get automated calls every morning from their computer TRYING TO COLLECT MONEY THEY MISPLACED, I... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 29, 2016 - I am behind in my mortgage payments and have a foreclosure sale date scheduled on -/-/2016. I have applied for a loan modification with my mortgage company and they are saying they dont have enough time to finish the review and are going to take my home to sale. I need help in any way possible to get them to postpone the sale date. Please help!!!!!... |
Nationstar Mortgage Mortgage settlement process and costs November 29, 2016 - Loan modification offer has been altered from the original offer. The " Principal Reduction Alternative '' clause was removed in the third modification package I received. HAMP affidavit has a " Rental Property Certification '' clause. it has been established that I am living in the property. The " Clarity Commitment '' sheet is missing in the third packageI received. Nationstar has been sending me package after package. that I have signed and sent back. The events are as followed. -On - 2016 Nationstar sent the Loan Modification Package. I signed it and sent back. 3 weeks later I inq... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 29, 2016 - From : - & - ( Homeowners ) - - - Ph : - Re : Nationstar Mortgage LLC ( Nationstar ) - - - 1. Aiding and abetting Nationstar is : - ( NWTS ) - - - ; 2. Nationstar has caused to be recorded into the - County Auditors Office TWO simultaneous Notice of Trustee Sale ( NOTS ) ; 3. On -/-/- Nationstar caused - to have recorded a NOTS, Aud. File # - with a sale date set for -/-/-, at - ; ( Ex A ) ; 4. As of -/-/- Nationstar have failed to cause a Notice of Discontinuance to be recorded against No 2 above ; 5. A second Notice, On -/-/... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - my -/-/2016 statement indicated $370.00 due in fees + overdue payment of - for a total of -. ( As of this date there 's - in unapplied funds as I am paying extra each month to get current ) $160.00 listed as maintenance fees rest unknown. the statement listed several fees however each fee listed also listed a credit for the same amount. I contacted my server and was told the maintenance fees were due to locks being changed due to an inspection in which the house appeared vacant. I informed my server the house is not vacant and had the locks been changed my tenant would have be... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 17, 2016 - Contacted by my my mortgage company, Nationstar Mortgage that I was eligible for a recast of mortgage due to paying HARP refi on time for 6 years back in -/-/-. Since that time, I have been told repeatedly that all was in order. Then when I pay the new amount, they keep saying I am denied and owe more money. This has happened 3 times! What can I do?... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 16, 2016 - We have had a lot of trouble with Nation star mortgage. we had to hire a lawyer a couple years ago to resolve some issues. We have been making our payment within the standard period on the -/-/- or -/-/- of every month for years. every mortgage company has a deadline of the -/-/- for payments. there are even financial advice columns about making sure you pay no later than the -/-/-. after much research and a phone call with nation star i have discovered that this bank ( the only - i can find ) actually has a 10 day period.. this company has been very confusing and hard t... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 9, 2016 - I requested to cancel my escrow account and Nationstar refuses because they say my LTV ratio is above 80 %. It is 89 % according to their calculation. This is not possible as I put down 20 % of the purchase price when I bought the home in - of 2009. I am located in a very desirable neighborhood in -, CO. This home has only gone up in value. I have paid my hazard insurance in full for the year, I have never missed a payment or even been late with a payment. This is a simple request that is well within my rights a responsible home owner and I have wasted way too much time trying to get thi... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 7, 2016 - My property is in Deed of Lieu and they are claiming that I have missed fourteen payments. I have not missed any because I have re-modified my loan. Could you please correct this on my - and - reports. The account number is -.... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure November 4, 2016 - - sold my loan to Nationstar while I was in a modification. After 5 years, as per mod agreements, interest rate was to go from3 % to 4 % for a year, then 4.5 % until term. The payments at 4 % would be too much for me because of lost income and other events. -/-/- I applied for another modification with Nationstar. It was approved, but I would n't know the terms until finished with the trial payments. Every month or so I will be assigned a new " loan specialist '' to help with my issues, but to date, never once spoke to the person assigned to me. every phone call I made meant I had to s... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 3, 2016 - I filed chapter - bankruptcy on - -, -. The bankruptcy was discharged in - -. Twenty- six payments of $810.00 was taken from my pay ( payroll deducted ) for four years. - -, my vehicle that was financed with - - was paid in full via the bankruptcy. All funds were distributed to my mortgage in which I was only one month behind on one, and 4 months on the other. I filed bankruptcy because Nationstar was charging me escrow on both mortgages, the 1st and the 2nd mortgage for one property. I continued to try and get them to straighten it out to no avail. Because of t... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure September 23, 2016 - My home was foreclosed on Monday -/-/2016 because a Nationstar Mortgage employee did not turn in the one document requested on time and left work to go home. I submitted the one doc they requested before the time he stated it had to be turned in ( - CST ). Within a few hours of Nationstar 's request, I sent in the document and he never sent it in to be approved. I was already told it was an approved short sale. I have these facts in writing from the Equator system that my agent was kind enough to show me. I have printed the entire situation out. Because this representative left early ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 22, 2016 - Filed Chapter - Bankruptcy back in 2011. Since then NationStar mortgage and - - have both reported the accounts closed. Both the first and second mortgage are kept open even with the bankruptcy. I have contacted all - credit reporting agencies. One month it will be reported as closed, one month it will be reported as open, another month it does n't even show on my credit report. Seeing as all other credit accounts are closed and monthly payments are made on time, our score should continually gradually be going up, not down! I 'm tired of playing games with this. its unfortunate we ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 22, 2016 - My loan has been messed up since -/-/- and I have tried to resolve with my new mortgage broker who has not only tried to foreclosed on me but also was aware that at the transfer of the loan the originating principal balance was not correct. There was an error in the transfer of documents per Nationstar but they corrected it. Wrong, they simply were able to get my monthly dollar amount correct but not the past due they still stated I owed from the previous lender. The loan was not even correct when it transferred from - which I have shown Nationstar and who refuses to acknowledge any of... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 3, 2016 - Nationstar Mortgage has returned the last payment made to them on - -, 2016 in the amount of $630.00 - indicated as 'unapplied funds in suspense account for an extended period of time '. Yesterday, - -, 2016, I was in receipt of - mailings delivered via - mail to my residence from Nationstar Mortgage which included correspondence and checks. The checks ( dated - -, 2016 ), according to Nationstar are " Returning Funds - Aged Suspense '' and are listed as follows : 1 ) $180.00 ( Check # - ) ; 2 ) $180.00 ( Check # - ) ; 3 ) $180.00 ( Check # - ) ; 4 ) $... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure June 3, 2016 - I sent all my information to them. Then started trying to get a hold of - - Specialist. Like any normal person I would like to deal with one person who knows my case and knows what is going on. I left 7 messages and it took 3 weeks for her to leave me call me back to leave me a message to say call back and press - to talk to the next representative that will help you. What kind of customer service is this. The assign a specialist to help me she never answers her phone and the pushes me off on others. So I call back to get another machine leave another message and thank her for her hel... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure June 3, 2016 - Nationstar is in direct violation of the - Guidelines and Massachusetts Statute -, unfair and deceptive Practices Act. Nationstar refuses to accept a Quit-Claim-Deed duly recorded in the Massachusetts Registry of Deeds.Furthermore N-Star is in violation of the - Guidelines requiring servircers to - evaluate a borrower for - prior to offering an in-house modification.N-Star has approved me for multiple in-house unsolicited, no documentation Trial Payment Plans that actually INCREASED my payment.I have never received and the servicers have never generated a HAMP Denial Letter whic... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure June 3, 2016 - To Whom It May Concern : The reason for me writing is to seek your assistance with my mortgage company with the modification of my mortgage loan ; and to restricted them from dual tracking proceeding with the foreclosure while my loss mitigation application is pending. Respectfully, - -... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 31, 2016 - MORTGAGE COMPANY CHANGED ESCROW WITHOUT NOTICE, DID NOT APPLY REGULAR PAYMENT. CREDIT REPORT SHOWS LATE PAYMENT - 2013. I TRIED TO ADDRESS THROUGH CREDIT AGENCIES, NATIONSTAR REFUSED TO CHANGE IT. THIS LATE PAYMENT IS HARMING MY CREDIT RATING. I WILL ATTACH PROOF OF REGULAR PAYMENTS.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 30, 2016 - -Hello, my concern is my loan was transferred to Nations star -/-/2014 from - , my loan was current at the time of transfer. The problem that i 'm currently having is Nation star continues to add extra fees with no fact onto my loan and this has increased my payment by over $200.00 a month., when i ask them about it or to show me proof of this, then only send back the escrow analysis. I 'm sick of these lenders trying to get over on consumers. My Goal is to one day pay my mortgage pymt off not to pay for a CEO 's salary. This overage has been going on now for over 1yr without any break ... |
Nationstar Mortgage Mortgage credit decision / underwriting May 30, 2016 - -/-/- I got excepted into The Hardest Hit Program. UMAP ( Unemployment Mortgage Assistance Program ) /.MLRP ( Mortgage Loan Reinstatement Payment ). Therefore the MLRP paid out - towards the past due amount of the mortgage.The loan funds can used to pay monthly mortgage, escrow expenses, property taxes, homeowner insurance.All funds will be disbursed by Florida Housing directly to the loan servicer on behalf of the homeowner. In addition current pending Litigation, including foreclose proceedings with the Mortgage lender and or other parties must return the loan to its original anoint.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 29, 2016 - I files for a modification, made the - trial payments and they still put my house up for auction! Nationstar!... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 29, 2016 - After 6 plus months of trying to get my account fixed with Nationstar Mortgage and making complaints with you CFPB, this is still not taken care of. No one at Nationstar can do their job. I attached my last email with documents from - -. 2016 and still no response. This company has shown fraud and thief. I would love to leave this company but I can not refinance. Please review the unlawful practices of this company. Thank you, - - -... |
Nationstar Mortgage Mortgage settlement process and costs May 27, 2016 - - -, 2016 - - - - - - - -, -. - Email : -- Nationstar Mortgage Account Resolutions - - - -, -. - ( - ) - - : - - - - - - - - - -, -, -. - Loan Number - - Complaint/Investigation - Request to Rescind the mortgage agreement Consumer Financial Protection Bureau : The reason for me filing this dispute with your agency is to request an investigation and also contest into the following statements below : 1. The mortgage company failed to disclose, read 15 U.S.C. 78c Section 10, which is a vio... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 26, 2016 - Nationstar mortgage, Said I was a month behind in my payment ; I knew that I was n't, But just to play it safe, I went ahead and made another payment and then notified my bank and had a lady I know that works at the bank go back 2 years into my account and see if I had missed a payment ; She could not find a missed payment and she has been talking to Nationstar mortgage and keeps on getting the run around with them ; So I made an extra payment, That I said I wanted credited to principal and they have not been understanding that they are the one 's making the mistake!!... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 25, 2016 - In - -, Nationstar Mortgage bought my home loan from - - -. Somehow during the transaction, a paperwork issue occurred between the banks. Nationstar added a " late fee '' to my loan account, even though I had nothing to do with the transaction. Nationstar has acknowledged to me that the fee was erroneous since - -, and yet they have never removed the late charge from my account. My account is in good standing as I have never been late with a payment on the account. Nationstar has not removed the erroneous late fee and it is now - -, so it is now 4 years later and the... |
Nationstar Mortgage Mortgage settlement process and costs May 23, 2016 - -/-/- Nationstar Mortgage - - - - -, Texas - Thank you for the copies of the loan modification. As you can see or should be able to see, this is only a copy of the - Trail Period '' - had put us on and then extended it for approximately a year or better. So the papers you sent me are not what I asked for or have been asking for. I am looking for the completed modification with all the documentation on how we went from a fixed 30 year interest of - and why it increased to - last -, -, and is going up to - this - -. I know that this is still... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 23, 2016 - My Loan Contract indicates that any forced apply Fees such as insurances to include Flood Insurance are to be placed at the end of the loan allowing my Mortgage Payment to Never Rise. This Company took over the said load and demand me to pay over $1200.00 they said it was for the demand of the flood insurance I never was required to maintain before. Nothing Changed. I demanded an legal Opinion from their Attorney 's to no avail over a year asking for the same request. They always send a break down of Forced Charges. This same company is involved with several other Banks and Mortgage and loan... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 22, 2016 - This company is absolutely the worst mortgage company ever. I accidentally overpaid in -, I realized immediately what I had done, contacted them, and they proceeded to drag their feet, then promise a refund, drag their feet some more, then say they did n't owe me a refund, charged a bunch of fees with no explanation as to what they were for, charged late fees even though they know they had an extra month 's payment, finally admitted yes they did owe me a refund, gave it to me in -, but are still insisting on collecting fees that I do n't owe them.... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 22, 2016 - To whom this may concern, my name is - -, my wife and I are terrified that our mortgage servicer, Nationstar is forcing our mortgage and our home into foreclosure for their own monetary gain without offering us an alternative to foreclosure. We now have a Sale Date of Tuesday, -. We desperately need someone to step in and intervene or we are afraid that we will lose our home that we have been trying to get back on track with Nationstar for so many months, that has now turned into years. My wife and I suffered financial hardships some time ago and notified Nationstar when that happen... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - We have a mortgage with Nationstar that expires - -, -. The loan originated with - - - and is a conventional fixed rate simple interest loan. Nationstar is claiming that we have a balloon payment of approximately $13000.00 due on the loan. I filed an earlier complaint # - that contained the loan agreement and the modified loan agreement. In order to resolve this issue, it is important that Nationstar provide a complete payment application history all the way back to - -. I personally requested this payment history, and Nationstar said they would be providing it to ... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 18, 2016 - I filed a complaint requesting the itemization of a deferred non-interest bearing balance on a loan from Nationstar mortgage. The response provided did not itemize the amount in question of $58000.00, rather the response actually said that the amount I thought had to be paid back after the 40 years is actually a principal forgiveness. On all of my statements there is a non-interest bearing balance where I have to pay this back. I called Nationstar on -/-/- and I was on hold a few times throughout the 30 minute conversation which finally resulted in the rep telling me I see the letter th... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - I Was In A Chapter - Bankruptcy When Nationstar Purchased My Mortgage. Nationstar Failed To File The Proper Doc. With The Court So The Court Held Their Monies For 10 Month Until The Docs. Were Filed. At Such Time The Monies Were Released And Nationstar Was Paid Current. Upon Exiting Bankruptcy Nationstar Informed Me I Was 10 Months Behind. I Obtained Court Docs. And Bank Statements Proving All Payments Were Made. They Still Said I Was Behind And Proceded With Forclosure Till I Signed A Loan Mod. Which Was 40 yr. I Only Owed 15 yrs To Start With.... |
Nationstar Mortgage Mortgage loan modification,collection,foreclosure May 17, 2016 - Your submission, [ Case number : - ] -- how do I get this counselor I believe everything they are doing to me is illegal and I am being treated unfairly I still have not gotten any paperwork from them other than the paperwork I will be sending them back for my situation. They returned my - dollars I sent to them they would not except it like always they deny my payments. I send to them.They lied and told me they never received that check when they did. I ca n't control the mail or how long it sits on there desks before they decide to process it. I have been lied to time and tim... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - My mortgage was sold to Nationstar Mortgage by -. I received notice from - concerning the sale, but never received the information about my loan from Nationstar. After many phone calls, this was straightened out, however Nationstar is not honoring the repayment terms according to my original loan. I have electronic payments automatically sent twice a month with a total that exceeds my payment. Nationstar consistently holds the funds without applying them to my account. They then repeatedly contact me falsely claiming that they have not received any payments.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - Over a year ago due to personal circumstances my mortgage fell behind two or three payments. When speaking with the Nationstar collection representative they promised to take all outstanding late fees and penalties off my account if I brought the mortgage current with one payment for the balance outstanding. I made the payment and was told the adjustment for removing the outstanding late fees would appear on my mortgage statement in approximately 60 days. Months passed, the adjustment never occurred. I have called numerous times, waited on hold for extended periods, been promised someone would... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 13, 2016 - I pay the mortgage using online banking via - - -. I always schedule the payment to be the last day the mortgage service lists on billing statement. If this day is a non-business day, I schedule it on a banking business day prior to the last day. The last day is usually the - of the month, and most of the time it falls on a business day. When I scheduled a payment for - - ( a Tuesday ) on Monday - - morning, I found out the Monday the - was a holiday and my payment would not be processed until - -. I have - mortgages to pay. - of mortgages are with -,... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - Six years ago cleared up flood insurance with - - - on vacant land, no flood insurance required. Three years later - - - sells our mortgage to Nationstar. paying the usual monthly payment to Nationstar for about a year they suddenly send a letter to us stating we need flood insurance and if we do n't get it they will place insurance on us. I explain what we did with - - - that the structure was removed there for no insurance required. I send proof from town hall stating the removal of the structure. They say not good enough and decide to place flood insurance on to o... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - I have been harassed by Natinstar reps on my cellphone and business everyday, till - for the last two months claiming my mortgage is late and after follow up with their customer service they confirm that I am not late, and am current and my next payment is due in 30 days yet those phone calls do n't stop.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - My mortgage company keeps showing a large outstanding balance online and in statements which is not due. Customer services keeps saying it is a glitch in their system and to ignore it. At this point I dont trust what I owe them and I want a full accounting of what I have paid to made sure it was applied properly. I want a full history for two years because this has been going on that long. I was behind and I think they are taking advantage of that.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 11, 2016 - The Nationstar 'Mortgage Loan Statement ' itemizes - late fee in the amount of $27.00. However, $54.00 was added to the amount due, despite the fact that the payment was sent in before the specified date. I can find no explanation for the amount billed. Previous correspondence with Nationstar Morgage results in long delays in replies with no satisfaction.... |
Nationstar Mortgage Mortgage settlement process and costs May 11, 2016 - Had my first mortgage with Nationstar -. I refinanced my home second and first into - new loan with a new company. Nationstar would not send me my refund of my escrow payments. I contacted them 9 times, each time I was told the " checks been sent '' and " we can reassure you the check has been mailed. '' They escalated my refund up to a supervisor three times and I still had to call regarding my refund check. Today was call # - and again was " reassured the check has been sent via overnight by - ''. Absolutely ridiculous company to work with and completely inefficient customer serv... |
Nationstar Mortgage Mortgage settlement process and costs May 11, 2016 - To whom it may concern, I 'm filing a complaint against Nationstar mortgage due to failure to record my permanent loan modification with - County Recorder. On multiple occasions we have spoken with various agents of Nationstar in regards to requests for recording our fully executed agreement with - County Recorder on the following dates, - -, 2016, - -, 2016, - -, 2016 and - -, 2016. Nationstar mortgage, has refused to oblige our demands and we are seeking assistance with this matter. Per Real Estate Settlement Procedures Act - RESPA. It is essential for Nationst... |
Nationstar Mortgage Mortgage settlement process and costs May 10, 2016 - - - - I, - - - residing at property - - - -, -, GA - purchased the home in - and refinanced it with - - Loan # - on -/-/-. That loan was sold to - Loan # - and was taken over by - - - Loan # - when they went under and held the loan for the years - and - then to - Mortgage Loan # - and to - Loan # - then eventually to Nationstar Mortgage - Loan # - which is the current servicer. During the time the loan was being serviced by - -. I experienced some hardship and requested their assistance with ... |