Review and analysis of 237 consumer complaints against NetSpend Corporation, a TSYS Company
Out of the 237 consumer complaints against NetSpend Corporation, a TSYS Company Prepaid Card, 10% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company fraud or scam April 5, 2017 - I have a skylight payroll card. In the paperwork it ststes if you use their ATM there will be no fees. Yet when i used it to check my balance it charged me a - every time. I used an ATM out of their network and wasnt charged a -. There are checks with this pay card that can be used to take your paycheck off the card all at once that you 're supposed to go to - or - to cash. Yet when i tried to use th8os service NOWHERE will cash them anymore. So i called the contact number to cancel the check and have the money put back on the card. They told me it would take 3 business days to p... |
NetSpend Corporation, a TSYS Company unsolicited issuance of credit card March 27, 2017 - I am -. We received an unsolicited credit card for one of our students. She is a minor and did not request it. Her household also received an additional credit card, addressed to someone who does not live there.... |
NetSpend Corporation, a TSYS Company application processing delay March 20, 2017 - I started to activate my card and the customer service rep Asked my address which I gave and she said that is a - which Which was not allowed and I said it was on all my paperwork License etch. She no, I paused for minute to think if I should use Use my current address or my mothers as I was going there Because she -. Needed the card to purchase airline tickets as I don'tLike to use my bank debit card online. I wanted to think for a moment so I asked if could phone back And she said yes no problem Not bothering to tell me they Were in fact. Closing for the nite. I tried to get refund f... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures March 17, 2017 - Received Netspend deceptive mail with read debit card. Says to activate like I signed up for a card. Then says it 's like a checking account with routing number. Had to search the internet to find out about this company. Fees are ridiculous as well. EVERYTHING you do have a fee. No banks or credit card companies do this, no one would have any money left.... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account March 11, 2017 - Received an un-solicited card in the mail. Could not reach a person to resolve the matter. All calls went to machines.... |
NetSpend Corporation, a TSYS Company using a debit or atm card March 11, 2017 - My son received an UN solicited debit card in the mail today ( -/-/2018 ) from Netspend. ( issued by - ). The fine print says that that he received the card/ " We received your name and address because you indicated interest in receiving offers similar to this one. '' My son did not/ has not done so.The additional fine print says " To decline this card offer and/or opt out of future mail offers from us, call -, e-mail consumer -, or write to : -, T- -. Please allow 30 days for processing of your request. '' Please advise as to my son 's recourse in this matter. I want to dec... |
NetSpend Corporation, a TSYS Company unsolicited issuance of credit card March 3, 2017 - Today I received an unsolicited business debit card in the mail from a company named netSpend in -, T-. It has a MasterCard logo, 16-digit account number, expiration date, and 3-digit security code. I called the number listed in the accompanying letter to opt-out but there was no option to speak with a human and every other action required entry of a 16-digit code or SSN so I hung up. I have never done business with these people, am not interested in their products, and the unsolicited card put me at risk for identity theft and credit card fraud.... |
NetSpend Corporation, a TSYS Company fraud or scam March 2, 2017 - I received a prepaid small business Master Card debit card in the mail that was unsolicited from NetSpend. I 've never heard of this company and have not applied for a debit/credit card. This company is sending debit cards to people where their identity can be stolen in the future. The card indicated that I needed to activate the debit card.... |
NetSpend Corporation, a TSYS Company fraud or scam February 26, 2017 - Did not authorize the account and customer service representatives refuse to provide me with who or what company provided with my information. Company information provided was netSpend for a " consumer partner ''. Transferred multiple time but was unable to actually provide me how they received my information. The first individual was - at ext. - that was unable to close the account or provide me with the information. The next was - ( employee no. - at ext. - ). - accidentally deleted my account number after I asked to speak to her manager. - also briefly me on hold to obt... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues February 22, 2017 - I am a victim if ID Theft someone called as it was me and had $1100.00 transferred to a - in - WI netpend states they are no error I informed them that was not me I was a victim of ID theft and needed my money returned they are refusing to give me my money back I have been a customer for 9 years... |
NetSpend Corporation, a TSYS Company account opening, closing, or management February 22, 2017 - I believe the - out of Address Line - : - - - -. Address Line - : - - City : - - Zip Code : - Is not compliant with - Consumer protection. Under the name of 'NETSPEND ' Netspend Corporation - - - , - - I have been receiving real credit cards under my name without ANY contact by me. They are sending real cards that can be easily intercepted and used without consumers evening knowing they had a credit card in their mailbox. SImply put, NETSPEND/- is sending out credit cards out to consumers without ANY contact. The implications are ve... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account February 21, 2017 - I bought a NetSpend Prepaid card lost it before opening it they would not assist me in refunding my money already put on the card... |
NetSpend Corporation, a TSYS Company fraud or scam February 21, 2017 - I received a NetSpend Prepaid - from a company called NetSpend, -, - T- -. It was unsolicited and when I called the number they gave to OPT-OUT and decline the message did not give that as an option. I have sent an e-mail but do not have much faith that they will comply since the interactions so far has been extremely suspect.... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues February 18, 2017 - I need to make very serious complaints against Ace Elite/Netspend -. I have called their corporate office which has ignored my plea for help. They have violated my consumer rights & cheated me by enabling & allowing a company to cheat me by keeping My money for services I did Not receive. Let me explain ; On -/-/-, I submitted a complaint to Netspend to make them aware the company was stealing money for services I did not receive but that I Paid In Full. I also faxed Netspend evidence. I have included my attachment evidence that I sent to Netspend in this complaint. The 1st email sent... |
NetSpend Corporation, a TSYS Company transaction issue February 14, 2017 - Was overcharged for a hotel stay on -/-/- and have asked for the overcharge of - be credited back to my account. I have provided documentation proving that there was an overcharge and have gone back and forth with Netspend Dispute Resolution Dept for months now without any response or correction of said charges ( see attached information for details ) I am looking for resolution for CLAIM # - - that I have sent numerous requests dated -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, -/-/-, -/-/- and -/-/- and I get the... |
NetSpend Corporation, a TSYS Company fraud or scam February 12, 2017 - I received a western union net spend MasterCard in the mail. I waited to activate it because I knew there was a monthly fee. I activated it this morning to gain access to $30.00 my friend sent me via -. I thought it was easier than having to wait until - opens to get it. I 've got guardianship of 3 children and needed the money quickly. According them, their terms and fees are listed in the paper work sent with the card. I looked over that paper work and only found where a few would be charged monthly. I went to use my card and out of the $30.00 I got, I was only able spend $20.00,... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues February 10, 2017 - I got a netspend card I activated it on the - of - and on the - my - was deposited and on the - I got a text saying my card was stolen as it was not I had my card and soon as I got off the phone with them my card at a transfer amount of - and netspend saying they will not return my money. Please help... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues February 9, 2017 - I have a prepaid account with the Netspend prepaid - by the - -, where I have received my school refunds through direct deposit for the past - semesters ( last deposit being -/-/2017 ), as well as other deposits. Last week on the -/-/2017 I found out that there was a fraudulent transaction on my card and worked to resolve that. my Card was however canceled and so I Have no way of accessing my money in the amount of $3800.00. I have also suspected some fraudulent transactions on the same account in the past - months, but efforts to tract this are been frustrated by the cust... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues February 9, 2017 - i funded an overseas account for trading stocks and was promised an account that would return 80 % back after loosing 100 % I requested that the money be returned per the agreement. and got no response from the merchant and for approximately 15 days was afforded no help from Netspend on the status of my remaining funds. in the interim Netspend classified it as a fraud charge when I specifically told them it was for a product trhat did not live up to the claims of the merchant. after 2 months and many emails the merchant finally returned my call and stated that the bank & lt ; Netspend had disp... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures February 6, 2017 - I was sent an offer for a prepaid card in the mail that included a printed card with a pre-activated account. I did not ask or authorize for this account to be created. This type of advertisement is dangerous as the card could easily be activated without my consent. I tried to contact the company, but am unable to reach a representative at any of their numbers.... |
NetSpend Corporation, a TSYS Company fraud or scam February 2, 2017 - -/-/2016, I notice a unauthorized foreign transaction was pending on my PayPal prepaid card, I immediately alerted PayPal prepaid and they did nothing about it. I researched the charge and learned that the charge has been reported by a lot of people as suspicious and fraud. Then PayPal prepaid took it upon themselves to cancel that card without my consent, without giving me a chance to pull the rest of the money I had in the account out, and they left me with no way at all to access the funds, they did this to me At the worst possible time which was -/-/-, they left me broke and and I d... |
NetSpend Corporation, a TSYS Company using a debit or atm card January 31, 2017 - THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE $4.00 FOR SHIPPING. ON - -, - THERE WAS A CHARGE FOR $97.00 FOR - AND A CHARGE OF $99.00 FOR A PRODUCT CALLED -. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FI-ED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF $92.00 ON - -, - FOR A - WHICH IS ANOTHER... |
NetSpend Corporation, a TSYS Company account opening, closing, or management January 31, 2017 - A company called NetSpend has twice sent me a debit card in the mail that I did not ask for. From what I understand, they gather people 's personal information, create a debit account in their name, and send them a debit card in the mail. The debit card had a phone number to call to activate the card, but said to just ignore the offer if I did not want it. It bothers me that a company opened a financial account in my name that I did not ask for. No, I did not activate the card, but I believe they would have had to create an account beforehand to be able to send me a card in the mail that was r... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures January 30, 2017 - I received a prepaid card in the mail from netSpend, ready to activate. This is not ok- it 's dangerous to send a ready-to-activate card that anyone could intercept. Additionally, this card incurs all sorts of fees for any type of service you use if for, so it 's very misleading and like a trap.... |
NetSpend Corporation, a TSYS Company using a debit or atm card January 25, 2017 - I made a purchase at - using my netspend visa card ( prepaid debit ). - service was poor and caused lots of confusion regarding payment and shipping. My account was fine and the money balance was sufficient. My account reflected that the total amount of the purchase was being held/pending. After no activity for a while I decided to check the account. Once checking I could see that - somehow never took their money ( weeks later ). At the time my account was negative - $ and some change. Netspend deducts their account fees and then takes the money when I direct deposit. My probl... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues January 18, 2017 - On -/-/2017 a transaction was processed from my prepaid account in the amount of $100.00 from -. First and foremost - should not have debited the account because I cancelled the scheduled payment however they were able to process the payment on a card that a fraud agent with Net Spend told me would be deactivated. Since I have contacted Net Spend several times to have the money put back in my account because it does not take a rocket scientist to see that with notes a fraud agent with their company told me the card would be deactivated and it was not. Therefore there should not be an... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account January 4, 2017 - I have been with Netspend for over 2 years in which I mainly used for direct deposit from my company and to pay my rent. I had 2 inaccurate charges on my account so I disputed boh as suggested by the agents that assisted me over the phone. -/-/- my account was closed without proper communication to me. I called them and asked why my account was closed the lady stated suspicious activity and stated a check will be in the mail and it takes 10 business days. -/-/- my rent is due and then after the - it 's considered late and an eviction can be filed plus late fees. I asked if the che... |
NetSpend Corporation, a TSYS Company account opening, closing, or management December 30, 2016 - I received - suspicious emails from NetSpend regarding a debit card account that is held by a complete stranger. They refused 4 times to connect me with their Fraud Department in order that I may ask them to look into the matter. It appears that they are unconcerned with potential fraud within their accounts, and suggested that my local police should be responsible for any investigation. I consider this negligence on the part of NetSpend, and think they should be required to clean up their affairs!... |
NetSpend Corporation, a TSYS Company using a debit or atm card December 28, 2016 - I have had an account with NetSpend Debit for three years. On - -, 2016 filed a dispute for an inaccurate purchase that took place on - -, 2016. Because I did not receive the product from the vendor. After 15 days plus, I was told that I was not going to receive credit for the amount disputed because the transaction was over 120 days. I requested to have a copy of the Statutes of dispute filing limitations of which I was refused. I received a call on - - 2016 from the NetSpend corporate office and was told that I was not going to receive credit or further investigation based ... |
NetSpend Corporation, a TSYS Company fraud or scam December 25, 2016 - I tried to send money abroad using - & they would not allow me to do so. They returned my funds to my NetSpend prepaid M/C on -, but NetSpend keeps giving me excuses to not put it back on my card. It has now been 10 days and they are still telling me I have to have - fax to them on their letterhead a letter of cancellation of transactions, and they have done so at least 6 or 7 times, as well as keeping me updated on transmissions. They also tell me I can send them emails giving dates & times of the cancellations, which I did but they do not accept them either and I follow their instru... |
NetSpend Corporation, a TSYS Company making/receiving payments, sending money December 22, 2016 - -/-/- in an attempt to make my water bill payment for $110.00, I added the mistake and put $1100.00. Upon receipt of confirmation of the transaction, I immediately contacted Netspend to request they reverse the pending transaction. They stated I needed to contact the merchant to have them submit reason authorization should be released, etc. I informed Netspend that the merchant stated payment had not been processed, so therefore, they do not have the funds. The merchant agreed to help me out and sent a receipt to Netspend stating that they would only process the initial payment of $1... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account December 22, 2016 - This company is very crooked. I am a - for someone and this company closed my account as soon as my direct deposit hits the account. ROUTING ) # : - ACCOUNT # : - DIRECT DEPOSIT. causing my bills to be late and maybe a eviction. Thanks - - -... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account December 14, 2016 - Netspend put my tax refund on a card. When I used it at - store to buy a - ticket, Netspend blocked the card from me using it claiming possible Fraud, What resulted was months and months and months and money spent at - - trying to jump through every hoop to prove I was owner of the card and that no fraud had occurred by emailing, calling, faxing THAT RESULTED IN THEM KEEPING ALL MY MONEY .... IN THE END, THEY SAID THEY RETURNED IT TO THE IRS ... but the IRS says they have no such return. The amount was approx. $1800.00 ... but since we lost our apartment, my car, our marriage, ou... |
NetSpend Corporation, a TSYS Company using a debit or atm card December 13, 2016 - On -/-/2016 my debit card was used fraudulently to purchase - dollars worth of t-shirts from a company called -.online. I notified Netspend, the company who issued the debit card, on -/-/2016 of the fraudulent charges. I filed a police report with the - Police department. Police report number -. The detective was able to determine that other people had their debit cards used fraudulently to purchase items from -online. Netspend performed an investigation and determined that I am responsible for these charges. This is completely unacceptable and unethical. Per the Ele... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures December 9, 2016 - NetSpend sent me an unsolicited prepaid card. I did not ask for it, and despite what they claim in the fine print, I did not indicate interest in receiving similar offers. I did not apply for it, they mailed it to me out of the blue. My understanding is that this is illegal, and I intend to report them to the authorities.... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures November 28, 2016 - I recently received a Brinks Money Debit MasterCard ( dba Skylight Financial Inc in -, T- ) which I most certainly did not request. I check my credit score/inquiries regularly, and I 'm confident this is n't real or a result of a scam. I think it 's just a very well-divised, thorough marketing scheme. But it 's really quite alarming. The card had my correct name, a card number, master card logo, an expiration date and CVC 3-digit number on back. The letter attached had an account number, a routing number, was sent to my home address. I received a terms of agreement pamphlet, and skylight/... |
NetSpend Corporation, a TSYS Company account opening, closing, or management November 19, 2016 - I am currently using Skylight Financial as a direct deposit/checking account, through my employer - - ''. I need to rent a car why my car is under repairs. I found that Skylight tacks on an additional 15 % of blocked fees when the car rental agency places a hold for the rental. - states very clearly how much they are holding, but skylight adds 15 % and states its a federal law they must abide. I can not find any federal law that requires banks to increase holds on car rental fees. I have made over a dozen attempts to communicate to my bank that I believe this to be a unlawful activity... |
NetSpend Corporation, a TSYS Company advertising, marketing or disclosures November 15, 2016 - I recently received a card in the mail from NetSpend stating that I could receive my paycheck two days sooner if I chose their card and paid a $9.00 monthly fee for their premium service plan. I am not certain how they got my information or why they would send the offer to me. However, because I live in a relatively low income neighborhood, I fear that NetSpend is preying upon individuals who lack transportation to banks and/or the financial savvy to recognize predatory lenders/finance companies. I was instructed by a member of the - to bring this issue to the attention of the CFPB.... |
NetSpend Corporation, a TSYS Company other November 15, 2016 - i called to report my card was fraudulently used. Later to find out it was a vendor from online and we worked it out. however. the card had been cancelled and i waited for a replacement. the replacement card arrived. it could n't be activated. the card issuer demanded license and ssn card copies. THIS IS ILLEGAL. the id i can see. the ssn card is illegal to ask for. I did n't use that card to open the account. it should n't be required now that they have my money. I have been kept from viewing my credit card histories online. charged when i want to find my balance. my rights are being stepped ... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account November 15, 2016 - Netspend sent me an unsolicited prepaid debit card. Advising that everyone is guaranteed approval and advising of immediate access to the funds deposited to the card. I 'm a - and my school refund was deposited to the card. I tried to activate the card and was advised that they needed to verify my identity by providing my ssn, address, dl #, dob and phone # which i gave. They adv. That i did not pass verification due to the address even though i gave the address where the card was sent. They Then requested a copy of my dl, ssn, a bill, which i sent.and had to wait 6 business hours for revie... |
NetSpend Corporation, a TSYS Company account opening, closing, or management November 2, 2016 - I am an attorney with a law practice in -. I am familiar with fraudulent offers, etc. Recently I found out through my CPA office that someone fraudulently filed an federal income tax return for 2015 to claim my refund. Fortunately the IRS picked up on this and with their help, today over the phone the fraudulent return was denied. About two weeks ago, I also received what appears to be a fraudulent offer from netSpend, -, T- -. They sent me, without my applying, a debit - card in my name with instructions on how to activate it and to have money placed in it directly from my employe... |
NetSpend Corporation, a TSYS Company using a debit or atm card October 21, 2016 - I have prepaid visa card Netspend account. I 've had this account over a year with no issues. I get my paycheck direct deposited to it.within 2 hours of the last direct deposit there was a $300.00 physical atm withdrawal taken from my account in a location very far from me. and another transaction in the same amount in what appears to be -. I filed a dispute claim right away and was told their investigation would take 10 days. it has now been ten days. I contacted them and was told I would get an update in 3 days. they still have not credited my account and I am acquiring late fees and fa... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account October 20, 2016 - Brinks Prepaid MasterCard failed to replace a stolen card and refused a deposit under the - act of 1999... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account October 19, 2016 - I was sent a unsolicited pre-paid Mastercard Debit with my name on it from an organization called netSpend, - - -, - T- -, supposedly associated with a bank named " - '' I did not ask for or apply for this card. It appears to be a fully functioning card ( except for activation ). I do not want cards that are linked to my identity being sent out without me having applied for or requested a card. I see this as potentially putting my identity or my financial security at risk. This is a lousy practice and should not be allowed.... |
NetSpend Corporation, a TSYS Company account opening, closing, or management October 16, 2016 - This is regarding Netspend which offers - dollar bonus to - the referrer and referee when the referee orders a new card and loads it with - dollars. I have been refered by my friend and I have ordered new card and loaded that card as well with - dollars and satisfied all the requirements for the - dollars bonus which never got credited. I have been calling customer care representatives multiple times and every time i get an assurance that my card will be loaded with the bonus. However, it never happens. I have contacted at least 10 times to customer services of Netspend and ever... |
NetSpend Corporation, a TSYS Company overdraft, savings or rewards features October 16, 2016 - I had an issue with my account due to a duplicate transaction. The credit card company charged me an overdraft fee and assured me that it would be refunded once the dispute had been resolved. Once the dispute was resolved I noticed that the overdraft fee had not been refunded. I contacted Netspend to make them aware of the issue and both agents were rude and unhelpful. At one point of the call the representative told me that she would have to hang up because the call was taking too long. I then asked to speak to a supervisor for further assistance. Netspend is telling me that they refunded the... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues October 7, 2016 - Netspend charged many fraudulent charges to my prepaid card. I had - cards. - for social security disability payments and - for my tax returns. NetSpend did not release Social Security payments after they were in pending status for days. They then merged the - cards together without my knowledge. I could never get statements from them. The customer service reps were literally laughing at me. I contacted netspend and requested my statements in - 2016. I was first told that I would have them in - via e-mail. I was also informed there were y cards in my name. That was impossible... |
NetSpend Corporation, a TSYS Company managing, opening, or closing account October 5, 2016 - I gave a NetSpend Debit - card to my - year old daughter as a gift. The amount I purchased was $120.00 There was an additional fee of -, so the total paid by me was $120.00. When my daughter called to activate the card the service representative requested her social security number and her drivers license number. She gave the service representative this information and only to be told that they could not verify her identity and the card could not be activated. Calls to NetSpend 's customer help line - does not provide access to any customer service rep. The caller is cut of... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues October 5, 2016 - I do n't know whether to put fraud or scam or unauthorized transactions because it is both. As I have several copies of all of the statements provided, I will send one to the Attorney General, the CFPB, the Department of justice and the FBI. Due to the dollar amount of this financial crime. After reading your response, I am livid that you suggest 11 payments came from The Social Security Administration that were in fact released to me. Here is the fact, the truth of the matter. I opened - card specifically to receive my benefits payments. On month 1 which was - -, I was paid -, whi... |
NetSpend Corporation, a TSYS Company unauthorized transactions/trans. issues October 5, 2016 - After 10 business days after filing my claim with Netspend they determined that there were " No Errors " The claim was for - spent while I was incapacitated and the card was not in my possession and I provided proof to - . I find it impossible to make a determination I 'm 10 days, I feel that the problem is the amount of the claim, that they have a problem with, after several attempts to call them, I get hung up on or am on hold for 10 minutes or more and have even talked to someone in the corporate office and they have even made notes on my account that Ithey spoke with me on -/-/... |