NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

NetSpend Corporation, a TSYS Company Bank account or service department,

Other bank product/service Account opening, closing, or management Utah

This is regarding Netspend which offers - dollar bonus to - the referrer and referee when the referee orders a new card and loads it with - dollars. I have been refered by my friend and I have ordered new card and loaded that card as well with - dollars and satisfied all the requirements for the - dollars bonus which never got credited. I have been calling customer care representatives multiple times and every time i get an assurance that my card will be loaded with the bonus. However, it never happens. I have contacted at least 10 times to customer services of Netspend and every time they assure me that I will get the bonus by next day but it never happens. I have met all the requirements for the bonus but we have not received the bonus.

NetSpend Corporation, a TSYS Company customer in Utah
Oct 16, 2016

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201412/20141/20152/20153/20155/20156/20157/20158/20159/201510/20157/20168/201610/201611/201612/20161/20172/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyAccount opening, closing, or management85.7%14.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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