NetSpend Corporation, a TSYS Company Prepaid Card Complaint

General purpose card Managing, opening, or closing account

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account Texas

I have been with Netspend for over 2 years in which I mainly used for direct deposit from my company and to pay my rent. I had 2 inaccurate charges on my account so I disputed boh as suggested by the agents that assisted me over the phone. -/-/- my account was closed without proper communication to me. I called them and asked why my account was closed the lady stated suspicious activity and stated a check will be in the mail and it takes 10 business days. -/-/- my rent is due and then after the - it 's considered late and an eviction can be filed plus late fees. I asked if the check can be overnighted to me but he company would not resolve the issue at all. I have - small children and if I lose my place due to the wrong doings of this company then that would be very unfortunate on my behalf. Please assist

NetSpend Corporation, a TSYS Company customer in Texas
Jan 04, 2017

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Consumer disputes how NetSpend Corporation, a TSYS Company handled their complaint

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyManaging, opening, or closing account1.4%82.4%16.2%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.6%53.7%16.6%8.9%20.0%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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