NetSpend Corporation, a TSYS Company Prepaid Card Complaint

Mobile wallet Fraud or scam

NetSpend Corporation, a TSYS Company Prepaid card department,

Mobile wallet Fraud or scam California

-/-/2016, I notice a unauthorized foreign transaction was pending on my PayPal prepaid card, I immediately alerted PayPal prepaid and they did nothing about it. I researched the charge and learned that the charge has been reported by a lot of people as suspicious and fraud. Then PayPal prepaid took it upon themselves to cancel that card without my consent, without giving me a chance to pull the rest of the money I had in the account out, and they left me with no way at all to access the funds, they did this to me At the worst possible time which was -/-/-, they left me broke and and I did n't get to celebrate or enjoy the holidays at all. They cause me so much hardship and had me waste so much time and energy everyday for the next 3 weeks calling them trying to access my funds. They would have me On hold for hours, reconnect me to another person several times and they would just hang up on me. They also caused my - account to closed down because they would not approve the wire transfer I had scheduled, even though I had enough money for the transfer, causing me to go negative $220.00, and because of another transfer they did n't approve I was unable to pay off a loan from lendup and now I owe even more money. I first talked to them -/-/-, they told me I would be updated about the situation -/-/-, when -/-/- came they told me I 'd have to wait till -/-/- now. It 's starting to feel like they were the one that did the fraud charge, they have not been cooperative at all and they have n't helped me at all, Instead they caused me Even more stress and so much hardship ...

NetSpend Corporation, a TSYS Company customer in California
Feb 02, 2017

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

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