Review and analysis of over 43 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 43 official complaints related to Can't repay my loan. Out of the 43 consumer complaints against Wells Fargo & Company, 23% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 95% were processed in a timely manner. 5% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments March 18, 2017 - Moved to - due to not being able to find a - job in - as a - in -/-/2015, income became much lower, wells fargo has not helped with lowering my payments. I am struggling to pay for my private loans as well as my federal loans and I feel it is unfair that I went to - school and now suffering and working 50-60 hours a week to pay my monthly loans. The lowest they have gone is $ -/ month but increased my interest with out taking into account my monthly rent, car payment, and federal loans. I feel like wells fargo is not working fairly with me to help me or advocate for me.... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments March 5, 2017 - My daughter has a private student loan with wells Fargo. She has truly a high monthly payment which she was making initially, with my assistance. Then when she could no longer make the higher payments, she called wells Fargo, to see if they would accept lower monthly they payments, they refused to work with her. She started sending them what she could afford, which was $300.00 a month and now her account is in default. She called them again and they still refused to work with her on a reasonable monthly payment. She has been receiving several harassing phone calls and several letters. She 's... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options February 24, 2017 - I was issued this loan in - as I was starting prerequisite classes for -. The school informed me that I was not able to apply for a federal loan and would need to pay up front or get a private loan. In order to register for the next semesters classes I chose to apply for a loan at on of the nearest banks, Wells Fargo. In - I chose to use my - knowledge on a volunteer trip to - for - - months. While attempting to defer payments during my time out of the country I was told that my loan could be deferred for a maximum of 3 months, but that I had to make that request at no ea... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options February 18, 2017 - After 9 years of consecutive payments, I am still unable to get my co-signer released from the terms of the loan I was approved for to attend -, as well as not qualifying for any income based repayment, loan forgiveness plans, or any benefits that are provided to federal student loans ... although my loan is owned by Wells Fargo- a major banking institution.... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options January 22, 2017 - I have - student loans adding up to over $62000.00 with Wells Fargo Bank. My mother consigned one of the loans and almost 3 years ago I had called the bank to ask how to remove her as my cosigner so to ease my overall student debt through consolidation. The representative told me that I would need to make three years of $650.00 monthly payments to have my mother removed as my cosigner. I continued making payment for 12 more months before I fell into strapped financial times, so I called the bank and recieved permission for a two month forbearance from the bank. I found out shortly after... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments January 20, 2017 - I obtained a private loan with Wells Fargo for living expenses during grad school. It involved - separate loans that accumulated each semester as I needed more as I went through grad school. This totaled to $120000.00. When I graduated - -/-/-, I had to wait to pass the board exam and obtain a job. I took over 1 year for that to happen. During that time, I had to go into forebearance with WF. When forebearance was up, I still did n't have the position, and I could n't pay the monthly repayment amount when forebearance was over. I ended up accumulating about 4-5 months of missed pa... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments January 15, 2017 - Wells Fargo makes it complicated and inconvenient to defer student loans with forbearance if you go back to school. You have to call them for everything unlike federal loans where you can do it online to " maintain '' or " manage '' your account. Unlike federal loans, Wells Fargo is a tedious process which requires signatures from school officials, and such forbearance form does not even guarantee forbearance because you have to continue making payments until the forbearance is approved. In order to get a forbearance because I am going back to school, I have to print the form ( cost time and m... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments January 7, 2017 - I have reached out to Wells Fargo many times to try to reduce my monthly payment for my private student loans. They have reviewed my finances two times in the past two years and determined based on my gross income that I can afford the monthly payment. They do not even take into account the other student loans I have or my monthly living expenses. One time I was told that I should get my co-signer to pay if I ca n't pay. When I told the customer service representative that my co-signer could not pay, then he apologized and said he could not do anything for me. I asked to speak to his superviso... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments January 5, 2017 - Upon graduation, I had went into immediate repayment. I was unemployed at the time. I contacted Wells Fargo about the loan and they said the only thing they could do was I make a - month payment before I could get a - month forbearance. I had - months of unemployment and then when I did finally get a job, it was part-time at minimum wage. I called and went back and forth with Wells Fargo for a couple months when it went back into repayment, unable to get a lower payment or any options for assistance. During that time, I could n't make any payments which put me behind on my loan. I con... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments January 5, 2017 - I have a private student loan with Wells Fargo that is currently in their collections department. I have tried with great effort to pay on this account and to bring it current. -/-/2016 I applied for a financial hardship forbearance to help reduce or delay my monthly payments and was denied. On -/-/2016 I called and spoke with a Wells Fargo representative ( employee ID # - ) with my concern over my past due amount and monthly payment amount. I asked her what I had to do to bring my account current and be eligible for a forbearance. She told me that if I made three consecutive payments o... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments December 21, 2016 - In - of this year I applied for a student loan consolidation with Wells Fargo to get a lower interest rate. My current loans were already with this bank, I had a good credit score and a cosigner so I figured it would n't be a difficult process. I was wrong. They offered an extremely high interest rate and could not give me an explanation as to why. After filing a complaint with the CFPB, they finally agreed to give me a 1 % discount on the consolidation. However, months later I realized that this is still not affordable for me. These past few months I have depleted my savings trying to pay ... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options November 10, 2016 - Wells Fargo would n't let me consolidate or reduce monthly payments as per my income. They also defaulted - of my - private loans I had with them despite me making partial payments. On a separate occasion I received email notification that someone tried logging in to my account and that my account had been locked. I was forced to call them to re-open it and when I told them about someone other than me trying to access my account they ignored me. Furthermore, they were harassing me for payments while in school around - of 2015. I was never offered a grace period after graduation in -... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments November 4, 2016 - My daughter applied for - student loans from the Wells Fargo Student Loan Division to finish her - - at the University - Kentucky. She graduated in - 2016 and took a $ -/hour apprenticeship position with a local Veterinarian while she applied for and awaited acceptance at accredited schools where she could complete a - program and become a Veterinarian herself. Before her first payment towards the - Wells Fargo - loans came due, she applied for continued deferral and was denied. She appealed and was again denied deferral, and was told that she had to make the total ... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments October 28, 2016 - Wells Fargo continuously calls my mother 's work number every day and leaving messages harassing her for payment.... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments October 20, 2016 - I cosigned a loan for my daughter in -, when I had a job. She has not spoken to me in several years now. I did not know that she decided to stop paying her loan in - of - UNTIL Wells Fargo started harassing me non stop. I am now - years old, I was laid off from my job in -. I have not been able to replace a decent income. I have a very limited income now, under $- a year. I have been in touch with W.F. constantly ... to no avail. They refuse to offer me any relief, as I had asked for a modification to either lower the rate or monthly amount.. I have also asked for some amou... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments October 16, 2016 - I have private student loans with Wells Fargo Bank. I have a full time job that requires me to travel both out of state and out of the country, I had a gap in college attendance last -. Because of that, my student loan payback was scheduled to begin. I enrolled in College - to begin in -, as I have approximately - classes left to complete my - -. In - I spoke with a Wells Fargo representative and was told if I made a payment right then, it would keep my loans out of default and then when my classes started in - my loans would again go into deferment. So I made the pay... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments October 4, 2016 - In - -, I requested that my school send in updated verification information to continue my in-school deferment for my Wells Fargo student loans that have been in deferment since - -. On - -, -, I was contacted via telephone by a Wells Fargo representative, who confirmed that my enrollment verification information was received, asked a series of questions, and told to expect a response within approximately 10 days. On - -, -, after being notified my loan was no longer in deferment, I called to verify the status, and I learned that my deferment was still being proce... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments October 4, 2016 - I had to obtain private student loans throughout my college career so I could obtain my bachelors. Without the loans I would not have been able to complete by degree. I am very thankful I was able to stay in school however at this point in my life, I am not able to afford my full payment and Wells Fargo will not give me any alternative payment options. I have tried to consolidate my loans and have been denied and I am not eligible for a review of my loans because of my cosigners incomes. My parents cosigned my loans however will not help in repayment. I have a daughter now that is - and I a... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments September 27, 2016 - Only gave me one option for lowering my payments but only taking my rent in to account and not other bills that I have to pay monthly. I am more than willing to try and start payments, but can not afford the full payment at this time.... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments September 21, 2016 - I graduated in 2013, am unemployed and not able to pay the $800.00 per month pay back on my loan. I am looking for employment and, the monthly payment is too large for me to be able to pay while covering my living expenses. I have repeadetly contacted Wells Fargo for assistance in lowering my monthly payment. I do not qualify for consolidation because of my credit score which was marred by Wells Fargo. In addition, even if they DO offer a consolidation loan, the interest rates are very high and it would not lower the monthly payments. It is impossible for me to pay $800.00 and I am hop... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options September 20, 2016 - I received paperwork from Wells Fargo approximately in - of 2009 regarding a private student loan that I owed. When I contacted Wells Fargo regarding this student loan account they had no information to provide to me. They could not tell me how/where they obtained this loan from, when they " bought '' /obtained this loan, etc ... Since that time I have contacted Wells Fargo on numerous occasions asking about this loan and received the same " answers '' over and over again. No information has ever been provided to me about this loan, or where this loan came from. I get a monthly statement th... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments September 13, 2016 - Wells Fargo refuses to work with my daughter in any way. They have stated the amount she must pay every month and despite the fact that she does not make enough money to do so, they will not compromise in any way. Their interest rates are absolutely ridiculous also.... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments September 4, 2016 - Wells Fargo is the lender of this private student loan. The lender had been informed of my financial hardship for over 12 months. They had denied consolidation, lowering monthly payments, and finally when they offered a forbearance, they mentioned that I had to pay three months of on-time minimum payments. I have student loan debt that is triple my income. In monthly payments alone, a total payment equaling $1300.00. I had been through periods of time not receiving timely paychecks due to a public service related job. The three months of payment would have been fulfilled to receive the forbe... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments August 16, 2016 - In - 2016 I responded to a message from Wells Fargo regarding a graduate student loan that would come due in - 2016. I requested re-consideration of the rate of payment or some kind of concession based on my extreme change of circumstance. I recently lost my husband, who was the sole income provider for myself, and my daughter, a -. Wells Fargo suggested a loan modification. I began the process shortly thereafter filling out many forms, documents and sending endless faxes, which was not only demanding at this difficult time in my life, but full of contradictions at all levels of com... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options July 12, 2016 - After graduating in 2013, I had n't found a job during the six month grace period before payments would begin. I had difficulty finding a job in my career field so I settled for a full-time job at a family-owned distribution company. I worked there for two years and even after receiving a promotion, I still was not making enough to afford my monthly payment. I reached out to Wells Fargo multiple times for different options for repayment, but to my avail, none of them worked for me. They offered me only two months of forbearance, which I refused to do because I needed a lower monthly payment, n... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments June 21, 2016 - I took out large loans to cover my total tuition expenses for college, as my parents were not in a financial situation that could offer much help. 6 months after graduating with my - in 2013, I was contacted by Wells Fargo to begin my repayment plan. They asked me to pay $ -/month. When I was baffled and confused, the only comments from reps I was met with was " well, do n't you work full time? You knew you were going to have to make these payments? Your parents ca n't help you at all? '' It has been a constant struggle. It 's an astronimical payment for anyone to make, let alone a youn... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments June 15, 2016 - I called Wells Fargo to see if I could get a loan modification to reduce my monthly student loan payment. They told me that I would not qualify for a modification because my co-signer and I together make too much money. They told me my only other option is to go do forbearance. I do not want forbearance, I would like a more affordable monthly payment. ... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options May 11, 2016 - My loan was suppose to stay in deferment until I graduated from my current program and then payments were suppose to start six months after graduation. I completed my program -/-/2016. on - -, 2016 I received a letter dated - -, 2016 from Wells Fargo stating that my - loan is now in default and is due in full immediately. When I called them they told me that there was no way they could reverse anything and they would like me to allow them access to my checking account so that they can charge me $310.00 a month on automatic withdraws. If I had known that the loan payments wer... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments May 7, 2016 - I have a private student loan through WellsFargo Bank. Unfortunately, I also have a co-signer on this loan. As of late, I have been unable to pay the high fees along with high interest rates on the loan. So, instead of working with me on how to solve the issue and agreeing on a lower accepted payment every month, they have been harassing my co-signer by telephone asking for money. ... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments April 30, 2016 - In 2008 I was approved for a $20000.00 private student loan, even though I was - and had no credit. After taking over 7+ years to obtain my undergraduate degree, this loan accrued over $20000.00 in interest, on top of the principle. The loan has since been " sold '' to Wells Fargo and they want me to pay $400.00 a month on this loan. That 's almost 20 % of my monthly income and does even include - other student loans I am paying on. I ca n't consolidate my student loans, because my credit is awful. At this point the only thing they can do is extend the term of the loan, which will ... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments April 26, 2016 - I have been unemployed since -/-/-. Since -/-/-, I have been trying to make a deal with Wells Fargo, - loans The School - -, they were going to put the payments that I was behind on at the back of the loan and start me off fresh. I was told ( multiple times ) that everything was all set, only to have the " deal '' fall through because of one stipulation or another. First being that it was my parents that were paying it ( they are not on the loan ), the second was ( at the time ) I owed over $60000.00, and third : I had not made 2 or 3 consecutive monthly payments. The last... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments April 10, 2016 - Back in 2003, I returned to college at - years old to change careers from working - and went into court reporting to get a better paying job and hopefully help secure my eventual retirement. Advancing my - degree in - - would not offer enough pay to offset school loans and why I decided to try court reporting school at the - - - - in -, Oregon because they said the job started out paying $40.00 to - upwards to a - figure income eventually and the course would be completed within 2-3 years. I had already attended art school for a year, but figured I still h... |
Wells Fargo & Company Student loan can't repay my loan can't temporarily postpone payments March 2, 2016 - I am currently a - student at the University - and have been unable to get my private student loan from Wells Fargo to be put into deferment ( their policies do stipulate that in-school deferment is allowed ). I 've submitted the necessary deferment forms multiple times and have contacted them on multiple occasions, but they will not put my student loan into deferment. I 've been charged late fees, I receive harassing phone calls from Wells Fargo every morning at -, and my cosigner has received threatening letters about repayment obligations and the negative influence of missed paymen... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments March 1, 2016 - My daughter has - student loans from Wells Fargo Education Financial Services in the amount of $63000.00. from her - education. She spent three years getting her - - - degree from - University on full scholarship and graduated in - -. She is working and ready to start repaying the loans, however the payments are too high for the salary she makes. We have always planned to pay off the loans when she graduated with the equity in our real estate, which is currently on the market. I have requested Wells Fargo reduce the interest and extend the terms of the loan to a payme... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options March 1, 2016 - I am a co-signer for a student loan through Wells Fargo Bank. We are having trouble making our payment. The bank is making any effort to " restructure '' the loans impossible. We would like to combine them into - loan with a fixed rate. I do n't know what to do. The more I look deeper into this, I 'm realizing we were giving bad information by my sons college / financial department. Steered towards Wells Fargo. ... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments February 29, 2016 - I have a private student loan with Wells Fargo Bank, Thus far they have attempted to collect my debt from ONLY - co-signer. The one who happens to be the richest our of all of my co signers ( I only have - loans and - co signers ) I am trying to consolidate the - loans. They have rejected the - co signer I have ( My spouse ). I am an - and do not have anyone else to offer up as a co signer. When I explained this to Wells Fargo, I was told that did not matter that I would have to find a co - or pay the monthly payments as they are written out per the terms of the loan. I ha... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments February 23, 2016 - WELLS FARGO : My husband and I just sent letters requesting reduced monthly payments based on our income, and provided financial documentation to prove that we are struggling to make the payments. This is the second attempt that we made to work with Wells Fargo to reduce our monthly payments. Both times, their response was that the combined income of our co-signers and our own income is too high to reduce our payments. My mother, one of our co-signers, has already been paying portions of our loans to Wells Fargo, and this is documented in our file. All of our co-signers are retired, and on fix... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments February 15, 2016 - The lender Wells Fargo will not work with me to lower my monthly payments, thus driving me to consider defaulting. It is unfair for them to not offer any reasonable options for people like myself who are pursuing a better life in this country. I received an education that did not lead to a career in my field of study as well so i feel college advisor offices were very misleading as well. I feel trapped and there is no way out and have no hope for the future. Wells fargo student loan services is extremely greedy and shady as they are also unable to provide all of the allegedly signed documents ... |
Wells Fargo & Company Student loan can't repay my loan can't get flexible payment options February 13, 2016 - The bank has failed to contact me ( co signer ) on my daughters delinquent account. Damaging my credit with no notification. They said they had the wrong address. I have had my checking account with them since -/-/- and they new my address. The bank continues to fail to provide me - on interest that I paid -/-/-. I have tried to conslidate the loans but they drove my credit score so low I did not qualify at a low enough rate to afford the payments. Wells Fargo continues to fail to work with us asking for payments we are unable to provide at this time. The interest they are chargin... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments February 9, 2016 - Inability to regain control of my student loan account after financial hardship because late fees are outrageous and unable to gain a forbearance unless you are paid to current ;. Can not be current on the lawn without the forbearance due to not making enough money to make the extremely high payment amount. I can not choose all - repayment options listed below, however, all - options apply. ... |
Wells Fargo & Company Student loan can't repay my loan can't decrease my monthly payments February 8, 2016 - Attended - University from -/-/--/-/-. Upon applying for college student financial aid, the federal government would not cover the full cost for me to attend my first or second year of college so I was then forced to seek financial assistance elsewhere. At the time, there were only - private sources to obtain student financial aid, Wells Fargo being -. After my first two years of college I was able to move out of the dorms and into a much cheaper house where I was also able to afford tuition by just federal financial aid, without having to apply for private student loans su... |