Wells Fargo & Company Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Wells Fargo & Company Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Wisconsin

WELLS FARGO : My husband and I just sent letters requesting reduced monthly payments based on our income, and provided financial documentation to prove that we are struggling to make the payments. This is the second attempt that we made to work with Wells Fargo to reduce our monthly payments. Both times, their response was that the combined income of our co-signers and our own income is too high to reduce our payments. My mother, one of our co-signers, has already been paying portions of our loans to Wells Fargo, and this is documented in our file. All of our co-signers are retired, and on fixed monthly incomes.

Wells Fargo & Company customer in Wisconsin
Feb 23, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

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