Review and analysis of over 131 complaints against Rushmore Loan Management Services LLC
Rushmore Loan Management Services LLC consumers have reported over 131 official complaints related to Loan servicing, payments, escrow account. Out of the 131 consumer complaints against Rushmore Loan Management Services LLC, 29% were disputed by the consumer (i.e. the consumer was not happy with how Rushmore Loan Management Services LLC responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Rushmore Loan Management Services LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 23, 2017 - I was in formed via letter from the mortgage company in - that I no longer needed to pay PMI $27.00. I called the company - as my statement did not reflect the new payment amount. I was told my new payment would be $510.00 and it will take their system a couple of cycles to catch up. It 's - and I 'm about to make my - payment however my statement still does not reflect the new amount. I have been paying $540.00 indicating on the payment stub that $27.00 should be applied to the principle. I called the company today to inquiry and was told they were not applying the funds a... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 13, 2016 - Rushmore Loan Services bought my mortgage about a year ago. Recently I have recieved - notices from - that my taxes have not been paid. I contacted Rushmore and they said to fax the notice. I did and then a month later I recieved another notice from - saying that my taxes are delinquent. I contacted Rushmore again but they were unable to help me.... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 5, 2016 - Had a - conventional fixed mortgage through - that originated in -/-/-. That loan was sold to Rushmore Loan Management on -/-/- That transaction was completed on -/-/- ( Rushmore loan # - ). My - homeowners insurance was being paid through escrow for approximately 11yrs and the information was transferred to Rushmore ( policy # - - ). A pipe or connection burst in the condo and caused approximately $ - in damages to the unit below me. While contacting - to start a claim, they stated that the policy lapsed on -/-/- and was never pain by Rushmore. Re... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 29, 2016 - Submitting for - -. Set up mortgage with Rushmore Loan Management Services in - CA. Loan interest rate was to be based solely on - - Standard Modification Interest Rate ( - ). Last year was at 4 %, paid on 4 %. Currently the - is 3.41 %. Rushmore is saying I must pay on a 5 % loan. Tried to explain to customer service and management there how it works. No one can help, said will note and have someone contact within 30 days. - -, Payment is due, rate is up, payment is way up-getting no response to fix. Calls to Rushmore go unheard. This is criminal! Have been reading ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 9, 2016 - Rushmore loan services company repeatedly neglected to renew my wind insurance coverage then enstated their own coverage and charged my escrow - for 6 months premiums. Hours on the phone since - 2016 with the help of my insurance broker I got my own insurance reinstated but they still charged my escrow that - dollars. For " my security '' that do n't do emails. Almost impossible to track my communications and faxes with them. I had to pay inspectors to inspect the house because they let my insurance lapse. I feel this may be a common practice for them to collect some extra revenue. It... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 20, 2016 - In - - I was approved for a 3 month trial modification on my mortgage. I completed ed my trial successfully and now my mortgage is 7 months in. Since my monthly payment was 50 % of my current income I had applied for a monthly mortgage reduction in - - and was granted starting on - -. -. When I went to make my - payment online thru there website the option was not available. I was told there site would be down approx. -3 weeks, so they suggested to make the payment by phone. When I called the representative they had the old payment and not the new payment updated. Th... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 10, 2016 - My mortgage lender has not paid my property taxes and I now have a warrant against the property. They have not received a payment from them since - 2015. Next payment was due - 2015. I sent my lender a deliquient letter and they said it would be paid within two weeks. Two months go by and that 's when I received a warrant from the -. I 'd like to know how to proceed and it it possible to change lenders. I have absolutely no trust in them and they are clearly mishandling my mortage payment that I send to them on time every month. This lien goes on my credit and I 'm at risk of losing m... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 10, 2016 - ( this is a follow up to the complaint -. I applied for a loan modification with the lender at their suggestion and they suggested that I look into foreclosure as a solution. After all the wrongdoings from - -, the person who will be most hurt is myself ) I applied for a construction to permanent loan with - - -/-/-. With the builders contract, they required me to borrow more money than the original contract to ensure the home 's completion. During the course of construction, the builder stole approximately the same amount of money which was over $100000.00, did n't compl... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 2, 2016 - This is in reference to CFPB case Number : - ; We sent a QWR to Rushmore Loan company. The QWR response from Rushmore was within the time confinements, but was a INCOMPLETE response. This QWR was a request for information from Rushmore LLC, since WE HAVE NOT RECEIVED ANY CORRESPONDENCE FROM THEM FOR 1 YEAR after being transferred to their service!!! NO NOTIFICATION FROM THIS " SERVICER '' FOR A YEAR?? WHO COULD AND SHOULD HAVE CONFIDENCE IN THIS COMPANY?? As per the QWR documents Rushmore sent earlier this month - - still not included with their response were ANY copies of ANY documents t... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 11, 2016 - My mortgage company has been late paying my real estate taxes incurring late fees of $230.00. They have deducted - tax payments from my account totaling $2700.00 that have not been received by my town over the last 4 months which I consider missing. Furthermore they have removed over withdrawn my account in negligence for $770.00 above what was due by deducting an extra payment which is - of the - missing payments. A full explanation can be found in the supporting documents. I have spent nearly 3 hours on the phone with the company trying to resolve this matter to no avail. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 8, 2016 - I have requested information and documents from this mortgage company to no avail to the point that it 's frustrating. When I do get a response I am told that the information will be forwarded to me but they do not do so. I 'm on this trend since last year and still do n't have a resolution to the matter. All I want is a billing statement translated to the - language since the mortgage branch is located in - -. The billing statement is to disclose information regarding insurance, property taxes and others. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 21, 2016 - I have received some strange letters in the mail over the course of the past month and I am puzzled because I have been trying to modify my loan and it has been unsuccessful. I am now facing foreclosure in the middle of a loan modification. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 16, 2016 - My mortgage servicer, Rushmore Loan Management Services, did not pay my property taxes. I sent them the bill multiple times, contacted them by phone and mail. They promised to investigate but the taxes are still overdue. There is more than enough money in the escrow to pay the taxes but they have not done anything. I do n't know how to handle this. The tax bill is already overdue with assessed penalties and could go to collection. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 28, 2016 - I modified my loan and any thing I owed was put on the back of my loan my sevicer states I owe - in fees. I have never missed one payment since I modified my loan -/-/- I 've showed proof on my original modification agreement with - ( - ) then it states my loan is up in -/-/- which my modification clearly shows my loan is up -/-/-. My loan servicer literally gave me a new ending date for my loan over 40 years more. When I clearly took out a 30year fixed rate. An after I modified my loan and was approved my ending date is now -/-/-. Plus I 'm im owed... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 25, 2016 - The current mortgage company has been giving us trouble since they took over the loan last year. The previous mortgage company did a loan modification with us, the new deal was they gave us a balloon payment of $15000.00, to be paid at the end of the loan, so we signed the agreement. The current mortgage company demanded that we pay the balloon payment the - month they had the loan, it took us almost 1 year to straighten this out, every time we called there was someone new assigned to our loan. I believe they charged us interest on the balloon payment during the dispute period. Every time... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 13, 2015 - RE : RUSHMORE LOAN MANAGEMENT SERVICES, LLC BLATANTLY VIOLATING Regulation Z, which implements the Truth in Lending Act, Regulation -, which implements the Real Estate Settlement Procedures Act, the Dodd-Frank Wall Street Reform and Consumer Protection Act ( Dodd-Frank Act ) that relate to mortgage servicing, and the Real Estate Settlement Procedures Act ( RESPA ). Rushmore Loan Services LLC has consistently defied the Regulation Z, which implements the Truth in Lending Act, and Regulation -, which implements the Real Estate Settlement Procedures Act. As well as certain provisions of the Dod... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 7, 2015 - My husband and I have always paid our mortgage. Included with each payment is an amount to go towards escrow. This includes taxes and our homeowners insurance policy payments that each are paid once per year. The amount paid towards the insurance yearly is $1300.00, which comes from our monthly mortgage payment of $1500.00. Our servicer/mortgage company, Rushmore, was responsible and has been making the insurance payment for the last several years. On - -, we received a notice from the insurance company, -, that they would be cancelling our policy due to non-payment. I got on the... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account November 2, 2015 - Rushmore Loan Management added unnecessary insurance to my mortgage, which led to a shortage in escrow, resulting in an increased mortgage payment. The company was made aware ( proof was provided ) that my home was from the requirement for flood insurance due to flood zone : AH. Rushmore failed to rectify the matter on a timely basis. They have failed to apply my payment appropriately, and they then started foreclosure proceedings and refused any of my payments as per their letter dated - -, 2015. They have ruined my good credit history under the affordable housing programs, for which ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account October 24, 2015 - In -/-/- Rushmore Loan Management of -, Ca. purchased my FHA/HUD loan from - - -. I was in active Bankruptcy Chapter - at time of their purchase. I received notice from them they had bought the note. I began at that point paying mortgage payments to Rushmore beginning in -/-/- as they requested. Little did I homeowner know, Rushmore lending intent was to show all payments made tothem under a " Property Preservation '' account which puts homeowner payments towards their regular mortgage in limbo, and creates an account summary favorable to foreclosurefor their purposes ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account October 20, 2015 - Our mortgage servicer has failed to pay summer property taxes owed on our home. The house straddles - jurisdictions, - -, - County, Michigan and - -, - County, Michigan. Summer taxes became due to both Townships on -/-/- They were payable without interest or penalty through -/-/-. The present amount owed to - - is $1700.00. The present amount owed to - - is $390.00. Our mortgage payments are and have been current As of -/-/-, the balance in our escrow account was $6400.00. As of -/-/-, the escrow account contained $7200.00. On -/-... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account October 1, 2015 - Upon refinancing my mortgage, the servicer incorrectly reported it as a short sale. It was always paid as agreed, never late, and paid in full. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 25, 2015 - In the past Ive been allowed to make partial payments on my mortgage. Today I attempted to pay - of my mortgage - $1000.00 -. I was advised I could n't, I asked to speak to a manager and was told by the man it does not matter, I will not allow my manager to accept the partial payment ''. A young lady got on and said she was a senior rep, that a manager was not available. She had then told me she would not except a partial payment either. Then proceeded to tell me per my finances there is no reason I should be making partial payments. I then again asked to speak to a supervisor, she... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 11, 2015 - The Rushmore Loan Company purchased my mothers loan from - - - in -/-/- with monthly payments of $830.00 due. In -/-/-, my mother passed away and I assumed responsibility as co-signor for the remaining debt of approximately $24000.00 in which payments of $900.00 to $1000.00 have been made consistently on a monthly basis. In -/-/-, I received notice from Bankruptcy Court that Rushmore wanted to request a motion of relief for delinquency. I contacted Rushmore immediately and was told that - payments were missing during the - time frame. I explained that I ha... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 22, 2015 - My loan was sold to a new company : Rushmore Loan Services in -. This company has harrassed me every month for being Late '' when I was still within the allowed grace period. Recently at their suggestion I tried to set up automatic payments - to happen right before the deadline, but they still sent me a statement saying I had not paid and that I should contact HUD for credit counseling. I feel they are harassing me to force me to pay by the due date, which I 'm sure they would prefer, but is not always possible for me, due to when I collect rents on this property. In using their online bil... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 14, 2015 - My current mortgage holder, - Mortgage, a Connecticut Company, sold my mortgage to Rushmore Loan Management Services, a Texas Company, on -/-/2015.The terms of the mortgage were to remain unchanged. When Rushmore sent me written confirmation they had me owning the wrong home and the wrong mortgage terms. I called them and they corrected the records to reflect the correct home and mortgage terms in a letter to me dated -/-/2015. However when they sent a billing they had the incorrect amount. I should be paying a total of $ - per month and they are billing me $-. I have called ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 2, 2015 - I have been paying monthly mortgage payments to Rushmore Loan Management S,ervices on a regular basis for years. Recently I have used - online payment service for this purpose. Rushmore claims that they have not been getting the bank transfer funds and threaten me with numerous phone calls at all hours. My bank records show valid fund transfers. I am unable to talk to reliable Rushmore employees , usually their phone numbers do not answer. I do not want to jeopridise my mortgage, but do not know how to proceed. Please advise-... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 2, 2015 - Rushmore Loan Management Services purchased my mortgage from - -, which typically should not impact me as a consumer, other than changing where and to whom I should send my money. However, that was not the case. Rushmore failed to acquire all the proper documentations from - which would show that the property is insured, so they added a lender-placed insurance to my account resulting to an increased escrow, which increased my monthly payment from $600.00 to $1000.00. I called Rushmore to advise them that I already have insurance through the homeowners association, provided them wi... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 2, 2015 - I 've had a mortgage on a small summer home for about 20 months. In -, they decided to change the loan servicer to what looks like an in-house servicer, Rushmore Loan Managment Services. I have sent in payments, and have reaquested that they change the autopay option I have set up with - - -, from - account to another. I have written them, faxed them, called at least - times. They do not change the account the monthly mortgage is taken from, and as a consequence every month I have to keep the new and old accounts filled with cash, not knowing which they will draw from. I aske... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 2, 2015 - The servicing of my loan was transferred back in - of - and I have been living a nightmare ever since the transfer of my mortgage to Rushmore Loan Management Services. On the initial paperwork/statements they reported the wrong interest rate. Initially I spoke to a young woman in - - and explained there is an error with the interest rate and that it was wrong. The correct interest rate should be 5 % NOT 5.75 %. She noted my file and would have to research this information. I asked her how I can confirm that it has been corrected. She recommended that I sign up for Internet access t... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 1, 2015 - Rushmore loan management services has been sending letters saying we are in default of our mortgage. The most recent letter is dated -/-/2015 and states that we are in default as of -/-/2015. Obviously, this makes no sense. Additionally, according to bank records the mortgage payments sent to Rushmore have been cleared every month since we've had this mortgage. This letter dated -/-/2015 is the - letter we've received. After the - letter I called the company & they said they would take care of it. Today I was told that they couldn't talk to me because I'm not my husband! I am conce... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 12, 2015 - I have made - on time payments to my mortgage provider. - time they claimed they never received the check and the other time they received it ( bank confirmed cashed ) and they claimed it had insufficient funds which it had ample funds to cover the check ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 30, 2015 - Rushmore Loan Services called me on -/-/-/-/- at - - ET to demand my - payment, which I had made the day before - the due date - via electronic fund transfer. Just a month ago, Rushmore sent me a letter stating my account was delinquent, and I filed a complaint with this agency. The - time they made a bogus collection call was - - -/-/-. I had sent a check one week earlier, and the caller stated I was delinquent. I pointed out to the caller that according to Rushmore 's payment coupon there was a ten ( 10 ) day grace period! When I returned to work, I checke... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 18, 2015 - rushmore loan management services is not applying my payments sent by - on time in order to allegedly generate late fees and retaliation for me complaining to the uscfpb for not applying m y payments on time. it is all over the internet they do this and they refused to allow my bank and bill payer service to send my payments electronically by federal reserve ach money transfer that would end all of these games they play. so I sent the following message to rushmore and my bank 's bill payer service told me they mailed the payment from -, California to rushmore in - California and - ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 16, 2015 - I had my mortgage loan with - for past 10 years. Suddenly, I received a letter on - and indicated - would stop servcie our loan from - -/-/- and Rushmore, and the new loan company who bought our loan would start servicing our loan. Also, - told us that we should receive the payment coupon from the new mortgage company. That was why we did n't given our morgage payment in - becasue - did n't mail the payment statement and coupon to us. At the same time, we were wariting for the Rushmore 's payment starting on - -/-/-. But we could n't recieve it, so inteand sen... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 23, 2015 - I received a letter in the mail from Rushmore Loan Management LLC claiming that I was delinquent on my - trust loan. They demanded that I pay all past due amounts - there are none - and sign up for their automatic withdrawal. ( I send the payment via - every month on the due date, and it is received by Rushmore that day. ) ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 20, 2015 - misrepresenatation and changing of - trust loan terms after loan was laundered by - and nationstar. this - trust predatory loan violates multiple us federal consumer protection laws and including respa and tila. rushomore created along with - a new loan for the - trust to piggbank the creation of anew - trust loan by - that I have been complaining about to us cfpb since it happened it -. I received notice about this from Transunion credit bureau about both loans being created by - and rushmore loan mgt services in - - and their offices in -. the point here i... |