Rushmore Loan Management Services LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Connecticut

My current mortgage holder, - Mortgage, a Connecticut Company, sold my mortgage to Rushmore Loan Management Services, a Texas Company, on -/-/2015.The terms of the mortgage were to remain unchanged. When Rushmore sent me written confirmation they had me owning the wrong home and the wrong mortgage terms. I called them and they corrected the records to reflect the correct home and mortgage terms in a letter to me dated -/-/2015. However when they sent a billing they had the incorrect amount. I should be paying a total of $ - per month and they are billing me


I have called them multiple times and all I get is promises that they will investigate. In the mean while I have sent them - payments of $- for -/-/- and -/-/- but they have not applied either payment to my mortgage. They are calling me every other day dunning me for payment of the incorrect amount and telling me that I am - months behind in my mortgage payments. I have spoken with - different people at Rushmore and it is like beating your head against the wall. Now they threatening to start foreclosure against me and to report me to the credit reporting agencies while I am current in my payments. I am fearful that their errors will cost me unnecessary legal fees and destroy my absolutely perfect credit rating. My wife and I are in our - and do not need dealing with Rushmore. Your help will be greatly appreciated.

Rushmore Loan Management Services LLC customer in Connecticut
Jun 14, 2015

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

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