Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

In the past Ive been allowed to make partial payments on my mortgage. Today I attempted to pay - of my mortgage - $1000.00 -. I was advised I could n't, I asked to speak to a manager and was told by the man it does not matter, I will not allow my manager to accept the partial payment ''. A young lady got on and said she was a senior rep, that a manager was not available. She had then told me she would not except a partial payment either. Then proceeded to tell me per my finances there is no reason I should be making partial payments. I then again asked to speak to a supervisor, she would not put - on. When I mentioned the CFPB, she hung up on me. It be different if they never accepted a partial payment before but they have, on more then - occasion. There was also no reason for here to tell me about my finances.