Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I 've had a mortgage on a small summer home for about 20 months. In -, they decided to change the loan servicer to what looks like an in-house servicer, Rushmore Loan Managment Services. I have sent in payments, and have reaquested that they change the autopay option I have set up with - - -, from - account to another. I have written them, faxed them, called at least - times. They do not change the account the monthly mortgage is taken from, and as a consequence every month I have to keep the new and old accounts filled with cash, not knowing which they will draw from. I asked our loan broker, - -, to look into it and he has had no success either. Calling in takes a long time to ge through to a human, I have done this - times, each time they say it will be taken care of. The last -, -, said there was a record of my letter and fax. They have been 100 % non-responsive and are not allowing me to process my payments as my household moneys permit.