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Consumer Complaints by Product

With a focus on financial consumer protection and awareness, BadFinance.org is a nonprofit organization dedicated to provide financial analysis and advice to US consumers. Every days our financial professionals receive hundreds of complaints from the Consumer Financial Protection Bureau and compare complaint resolution trends to better inform financial consumers.


Consumer Complaints History

New Consumer Complaints


ECMC Group, Inc. Debt collection attempts to collect debt not owed debt was already discharged in bankruptcy and is no longer owed

April 20, 2018 - On -/-/2018, ECMC sent to my private homestead address deceptive communication alleging they are collecting my social security number, and my home address. I have no account with ECMC, i never applied for an account with ECMC, and i never received a loan or credit from ECMC. This is an act of deception, constructive fraud, extortion, attempting to collect on a discharged debt, and violation of the FDCPA....

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Harris & Harris, Ltd. Debt collection attempts to collect debt not owed debt is not yours

April 20, 2018 - Had several calls from this number from Harris & Harris, LTD - - ( - ) - - Im in Florida- for the last couple of months and always let it go to voicemail and read the transcript, is a debt collection agency that I have no business with. They call, at odd times also, robocall, finally I decided to call back and complained about the harassment and stated I have no debts being collected, she took my name and number and said it didnt match who they were looking for. A week later the calls started again, called back and complained and said I was going to report them if they continued...

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Convergent Resources, Inc. Debt collection communication tactics frequent or repeated calls

April 19, 2018 - Every weekday, since-/-/-until-/-/-I have received persistent, aggressive calls and voicemails from - I do not know who this caller is, or what they want. I do not answer unknown callers or their voicemails - too many robo-scams out there. I have reported this number to -, FCC, FTC, and the Do Not Call Registry ; I have put anti-spyware and call- blocking apps on my phone, bot the calls & voicemails still come thru. I added another call-block app on Monday, -/-/-. It failed to block the call/voicemail ; but it showed the name : - - I " - '' the name and found the...

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ProCollect, Inc Debt collection attempts to collect debt not owed debt is not yours

April 17, 2018 - -/-/2013 $3800.00 not familiar with this debt account!...

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Convergent Resources, Inc. Debt collection took or threatened to take negative or legal action threatened to sue you for very old debt

April 14, 2018 - I checked my personal credit report, which I acquired from your organization on -/-/2018 and I noticed an collection from - - had been put on my credit report with a pass due amount $1300.00. i reached out to the - - via certified mail about debt owed and got no response....

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MidAmerica Mortgage Inc Mortgage trouble during payment process

April 11, 2018 - Escrow I have a 30 year fixed, 3.25 % VA loan with P & I monthly @ $510.00. Someone appears to be defrauding my escrow account as my payments have escalated from $ -/month to over $ -/month in less than 6 months. Prior to -/-/- my Insurance costs were $ -/year and my monthly payments were $620.00. My insurance premium is only $ -/year now and I am being billed $ -/month. I have asked the company to explain how my insurance premiums ballooned on -/-/- when I was already paid and covered from -/-/- - -/-/-.. no one, not even their advocate has explained...

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Michael Haynes & Associates, LLC Debt collection attempts to collect debt not owed debt was result of identity theft

April 11, 2018 - I received a phone call from my father that a rep, -, told him she was an attorney representing someone who was going to arrest me. I called the number he gave me from my office as it sounded urgent, scary, and I have no reason for someone to threaten that. I got on the phone with a gentleman who refused to identify himself. I told him I was calling from my work phone and to not call that number or my father. I asked him what attorney it is and why she would say I was to be arrested. He told me he listens to everyone 's phone calls and no one would say that. I told him that is what my fathe...

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HCFS Health Care Financial Services, Inc. Debt collection attempts to collect debt not owed debt is not yours

April 7, 2018 - I have been contacting this company for almost 2 years and informing them that I do not owe for this debt. I went to the emergency room due to - - but due to an extended wait time I left the emergency room and was never seen by any physician. The company agreed by phone to remove the debt several times but has failed to do so, in fact the company has posted this debt under my credit file! I need this matter addressed with CFPB because attempts to rectify it on my own have been unsuccessful. Please advise!...

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McCarthy, Burgess & Wolff, Inc. Debt collection attempts to collect debt not owed debt is not yours

April 5, 2018 - For weeks I have been recieving calls from a phone number which my - identifies as -, but the recording says it it from - ( -, I guess ). It gives me the reference number -. When I first called then back, they told me that they were trying to collect a debit from - - -, at a specific address in -, Fl. I told them that this is not my company and I do not have any connections to the address they gave me. They asked for my phone number to lookup their system. I gave both my home and cell. They couldnt locate it on their system. They told me it was a mistake and they wou...

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Advanced Recovery Systems, Inc. Debt collection communication tactics you told them to stop contacting you, but they keep trying

April 4, 2018 - - - has made several calls to my place of employment even after I left her a voicemail asking her not to do so and to call my personal cell phone. I called to make a payment and she never returned my call. She is a rude person and a bane to humanity....

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Penn Credit Corporation Debt collection attempts to collect debt not owed debt is not yours

April 1, 2018 - Penn Credit Corporation calling from - is repeatedly calling my mobile phone harassing me about a debt that is not mine. I've repeatedly requested that they stop calling my number and to remove my number. Yet they persist....

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McCarthy, Burgess & Wolff, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

March 22, 2018 - Collection company harassing with Robo calls that come in 3 + times per day. this not a legitimate debt Company name is - - and - and - Call from the following number - - -...

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Ideal Collection Services, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

March 19, 2018 - This will be the 4th complaint i want to CFPB to take action i have a police report as the past 3 reports i have submited i have a police report actually i have 3 of them Ideal collections wants a fraud affidavid form as the police stated this form does not exist they keep asking for my ID this means whoever used my identity in fraud did not have it or pic is not me, they state signature is mine i state it is not as someone as well in 2012 also files a false tax return in my name using this addy same place they say i owe the debit, this will be the final chance to delete this as they again are...

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U.S. BANCORP Mortgage trouble during payment process

March 19, 2018 - On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order on this. On -/-/- we called our tax office and they stated that the taxes have yet to be paid. I called US BANK, spoke with an - who said that when she spoke with the tax area of the US BANK ...

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WELLS FARGO & COMPANY Mortgage applying for a mortgage or refinancing an existing mortgage

March 15, 2018 - We are resubmitting the complaint against Wells Fargo Bank with additional information. Original complaint is included below. New : As of -/-/-, we were assigned a new Wells Fargo Representative, - - to handle the issue. Upon our first conversation, I once again explained that our delinquent amount on our mortgage was caused by bank error and would like a letter of deletion for the reporting agencies. A bank representative mistakenly gave us the wrong information when making a double payment in the month of -/-/- ; thus, causing an unknown avalanche of late payments without any...

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ERC Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

March 14, 2018 - This is a fraudulent account and I would like my name and information taken out of your files. I have notified the police and all credit bureaus that this is fraudulent and this account does not belong to me nor do I have any knowledge of it. Remove my information at once. I am - and this is fraud...

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American Credit Bureau, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

March 13, 2018 - FRAUDULENT ACCOUNT FROM AMERICAN CREDIT BUREAU...

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WAKEFIELD & ASSOCIATES, INC. Debt collection attempts to collect debt not owed debt was result of identity theft

March 13, 2018 - POLICE REPORT WAS DONE ON THIS FRAUDULENT ACCOUNT...

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Trident Asset Management, L.L.C. Debt collection attempts to collect debt not owed debt is not yours

March 9, 2018 - Even though Trident Asset Management has admitted that the debt they are trying to collect never was mine, they continue to call....

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Fidelity National Information Services, Inc. (FNIS) Debt collection false statements or representation attempted to collect wrong amount

March 7, 2018 - E-CUSE THE CATAGORY CHOICE BUT THERES NO OPTION FOR ''CREDIT REPORTING FELONY FRAUD '' AND DEFAMATION OF CHARACTER '' I DONT UNDERSTAND HOW THESE CRIMINALS KEEP GETTING AWAY WITH THIER FRIVOLOUS REPORTS WITHOUT HAVING ANY PROOF OF ANY DEBT,,,,, ,AND NO PROOF OF ANY WRONG DOING,,,,,,,,, NO SWORN AFFIDAVIT THAT HAS BEEN NOTARIZED,,, ,BUT YET - REMAINS IN BUSINESS OF E-TORTION, WHAT A - PLACE THIS IS,,, CHE-SYSTEMS IS A RICO-E-TORTION RAQUET, THIER PARTNERS IN CRIME HAVE ABSOLUTELY NO EVIDENCE OF A DEBT OWED OR AN INJURED PARTY, I HAVE NEVER RECEIVED A REPORT ON ANYTHING THEYRE REPORTING ...

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Southwest Business Corporation Mortgage incorrect information on your report

March 6, 2018 - I lost my job two years ago and took advantage of the Alabama Hardest HIt program where they will pay your mortgage for one year. I was assured in a three-way phone conversation by both Hardest Hit Alabama rep and SWBC rep who works with these types of programs that this would not negatively effect my credit. I was concerned when i first went through the application payment because the end of the month would come and they hadn't paid it so I would pay it to keep it current and they told me to stop paying it, late payments under these programs would not be reported to my credit. This fall, the ...

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection attempts to collect debt not owed debt was result of identity theft

March 2, 2018 - CRA VIOLATION / NO KNOWLEDGE OF THE COLLECTION ACCOUNT / TOO MANY INQUIRIES NOT AUTHORIZED BY ME....

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Valentine and Kebartas, Inc. Debt collection attempts to collect debt not owed debt is not yours

February 28, 2018 - This company keeps calling about a debt apparently owed by someone else. Although I already told them I am NOT affiliated with the alleged debtor, they have continued to call me trying to obtain information I do not have. They are cynical and rude....

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I.C. System, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

February 24, 2018 - I am submitting a complaint, firstly here, then to the BBB, after this I will be seeking more aggressive routes as this is criminal in my mind, in order to hopefully get some kind of relief from the damage this company I C SYSTEMS has done to my credit. I have asked many times to verify the debt of $1100.00 as well as show the contract that I have signed with them and not any other company. Without any proof sent to me. They have changed the dates on the debt. They have repeatedly reported it as new debt in my reports and I have watched my score drop at least 11 points each time that have do...

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Financial Business and Consumer Solutions. Debt collection attempts to collect debt not owed debt was already discharged in bankruptcy and is no longer owed

February 23, 2018 - repeat calls after I have asked not to call me anymore and asked not to call me during my work hours - call log : -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- -...

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection false statements or representation impersonated attorney, law enforcement, or government official

February 23, 2018 - Trans Union need removed - - - docket # : number - I never when through a chapter - bankruptcy dismissed I want this removed off my credit report because it hurt my credit report history. And they post this twice on my credit -history on Trans Union this need to be removed I did file bankruptcy did not go through a bankruptcy chapter-- this need to be removed off Trans Union ....

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ERC Debt collection attempts to collect debt not owed debt is not yours

February 23, 2018 - I spoke with - - -, a Debt Collector on -/-/- about this account listed on my Credit Report. They said that the Creditor was -. I informed them that I do not have and never had a - Account. They said for me to call -. I call - on -/-/-, they transferred me around, and finally the lady ask for my Social Security Number. I said no I will not give you my Social Security Number, she informed me that she could not look up any information without my Social Security Number. So she said, you would have to dispute it to the Credit Reporting Companies and they would call ...

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MIDFIRST BANK Mortgage struggling to pay mortgage

February 23, 2018 - Hello, I was promised a disaster assistance program for 3 or 4 months. My concern when I received the letter for the assistance which was over $6000.00 to pay by -/-/-. I called - - two times regarding the amount and I was told to apply in -/-/- for mortgage assistance. However, after receiving letters of promise for mortgage assistance, when I applied it took 2 months to get back to me after the application due to documents needed to be sent in. I also received a letter stating I did not have to fill out an application to receive mortgage assistance. Well as time came near ...

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United Military Mortgage, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

February 20, 2018 - An Appraisal payment was made - to ( - ) - - UT - to refinance my residence. Have contacted - NMLS # - - ( C ) - - - or - - - and requested to provide the Loan Estimate numerous times to no avail. I am requesting a total refund for the refinancing process. The refinancing of my property should have been completed in less then 3 weeks hence, it is taking more than 8 months since the appraisal payment. I have in sofar received any documents regarding the refinancing process. Note, the refinancing of my property commenced in New York and apparently is no...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

February 19, 2018 - Wells Fargo Home Mortgage has not sent me what I have requested for the last 3 months which is the closing documents sign in 2009 as I have requested time after time. Wells Fargo Home Mortgage keeps sending me refinance documents in which I have never requested and a bunch of papers of the same thing in the package. I want the closing documents in 2009. I have my documents that was giving to me with over 20 signatures lines left blank. Wells Fargo Home Mortgage has been advoiding sending only what I have requested. There are several issues with the documents as other documents that have ye...

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ERC Debt collection written notification about debt didn't receive notice of right to dispute

February 13, 2018 - I have no idea who enhanced recover is or who they represent. This company entered a collection on my credit report without notifying me or contacting me regarding what this debt was about. I have never had an account with this company or anyone they claim to represent. - - is indicating that an account with the account number - was opened with their company in -/-/2017. I never opened an account with them or anybody else. This account must be a result of identity theft or someone opening an account in my name using my identity. I have no knowledge of this account nor did I give any...

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U.S. BANCORP Debt collection attempts to collect debt not owed debt is not yours

February 10, 2018 - I informed - - - - that this debt is not mind and the did not respond to my debt verification and validation communication i sent them. Instead they send the debt to - -. This is not my debt...

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JH Portfolio Debt Equities, LLC Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

February 9, 2018 - JH Portfolio Debt Equities reported a debt on my credit and i have no idea who they are. I have sent several letters validation and or proof of my signature on any documents, paperwork, Ect. I have not heard back from them and its still on my report. I'm going to fight this to my last breathe. Beware of : JH portfolio debt equities. - - - - - -, MO -...

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Mortgage Research Center, LLC Mortgage incorrect information on your report

February 9, 2018 - While under contract with a builder the lender denied me a mortgage based on information that they knew was incorrect and then forwarded this information to the builder. The builder then demanded additional money for carrying costs on the house or would cancel the contract. Due to this erroneous information I lost my earnest money and appraisal money. Approx $2500.00. I was never delinquent with past or present creditors. This can not be proven be this lender because it never happened....

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CCS Financial Services, Inc. Debt collection attempts to collect debt not owed debt is not yours

February 2, 2018 - I have contacted - - - on two occasions to resolve this inaccurate reporting to the three credit agencies. I have requested validation of this debt ( disputing the companies claim ). My two letters have gone without being answered which has equal to 60 days total....

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Allied Collection Services, Inc. (Nevada) Debt collection written notification about debt didn't receive enough information to verify debt

February 1, 2018 - Didn't receive notice of right to dispute...

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CCS Financial Services, Inc. Debt collection written notification about debt didn't receive notice of right to dispute

February 1, 2018 - Didn't receive notice of right to dispute NEVER RECEIVED NOTICE OF DEBT...

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Sentry Recovery and Collections, Inc. Debt collection written notification about debt didn't receive notice of right to dispute

February 1, 2018 - Didn't receive notice of right to dispute NEVER RECEIVED NOTICE OR LETTER...

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First Federal Credit Control Debt collection attempts to collect debt not owed debt is not yours

January 31, 2018 - AN ACCOUNT UNKNOWN WAS OPENED -/-/2017 IN THE AMOUNT OF $-...

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TekCollect Inc. Debt collection attempts to collect debt not owed debt is not yours

January 31, 2018 - I looked at my credit report and found a collection for $- from TEK Collect, this account does not belong to me....

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Sa-Vit Enterprises, Inc. Debt collection written notification about debt didn't receive enough information to verify debt

January 29, 2018 - This company has been sending me noticed that I have no knowledge I have no knowledge of this debt agreement with them. It is illegal to collect on an erroneous debt that I have no knowledge of. I didn't have contract agreement with them. I want them to stop harassing me with sending me erroneous debt letters. They have reported it to the credit bureaus and I don't know them....

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Delta Management Associates, Inc. Debt collection communication tactics frequent or repeated calls

January 29, 2018 - This company has been harassing by phone daily in all hours of day and night ( automated and live person ) for more than a month without reason or reference Therefore they are in violation of the FCRA I have no knowledge of ANY debt agreement with them. It is illegal to collect on an erroneous debt with them that I have no knowledge of I didn't have signed contract agreement with them. They did not send me a written notice of this alleged debt I have mailed them a cease and desist letter and asking them what original debt that I owe Delta Management....

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First National Collection Bureau, Inc. Debt collection attempts to collect debt not owed debt is not yours

January 27, 2018 - This company named first national collection bureau, inc. continues to send me letters, and phone calls concerning a $2100.00 debt that i have never owed, and or have any ideal about. iv mailed them 3 letters in the past two months advising them of the same. but they continue to contact me. i have attached the most recent letter from first national collection. dated -/-/2018 2018...

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Convergent Resources, Inc. Debt collection written notification about debt didn't receive enough information to verify debt

January 27, 2018 - This is my first time disputing this matter i have an account open on my credit report that i gave no authorization to be on my report. I do not owe any dept from this place not sure what it is exactly or whats it for. The account was opened -/-/- an is still on my account as of -/-/-. I have disuted a previous charge on my account with a similar balance of - dollars that was owed but i have resolved that issue due to a family member claiming my identity. Im thinking this is also there dept...

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R & B Corporation of Virginia Debt collection attempts to collect debt not owed debt is not yours

January 25, 2018 - I have contacted - - - ( the collections agency ) through the BBB ( please see attached ). I know nothing about this debt I have requested from the company anything with my signature on it or any type of statements. They have never contacted me regarding this debt. They claim they tried to call and I have never received anything in the mail, I know nothing about this supposed debt....

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Capital Accounts, LLC Debt collection written notification about debt didn't receive enough information to verify debt

January 25, 2018 - Have sent a letter and three emails asking for validation of this debt. Asked for signed contract and proof they legally had right to collect debt, along with bill of sale. Have not received any of the aforementioned documentation. The only item that was mailed in response to my request was a two sentence letter advising how much interested has accrued. No proof of the account has been supplied what so ever. Informed company on my third request that I would be reporting them if continued collection efforts without supplying documentation, I received another collection letter yesterday, still n...

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CCS Financial Services, Inc. Debt collection attempts to collect debt not owed debt is not yours

January 23, 2018 - - -, 2016 Amount = - This is a account that I have no knowledge of and would never pay a collection agency money. I would go to the original creditor if this account was mine....

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CCS Financial Services, Inc. Debt collection attempts to collect debt not owed debt is not yours

January 23, 2018 - - -, 2015 Amount = - This is a account that I have no knowledge of and would never pay a collection agency money. I would go to the original creditor if this account was mine....

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Medical Data Systems, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

January 19, 2018 - TODAYS DATE- - - - DOB -/-/- SOCIAL - ADDRESS - - - -, - - -, FL - ATTENTION DISPUTE DEPARTMENT MEDICAL DATA SYSTEMS INC Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, ...

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U.S. Collections West, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

January 12, 2018 - disputed unknown collection account with - no response from agency but confirmed valid on credit report. sent letter to agency no reply, looked up company to discover they are not licensed. yet pursue collections and report - is owed without any evidence.I do not believe any such account is valid....

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Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours

January 11, 2018 - They keep contacting me over a debt i do not owe quit contacting me or ill sue you!...

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The CMI Group, Inc. Debt collection written notification about debt didn't receive enough information to verify debt

January 11, 2018 - My name is - - last four of my SSN are -. Date of birth is -/-/- Address is - - - - tx -. I have requested verification and validation of debt per my right under the FDCPA section 809 ( a ) and ( b ). This company refuses to provide and continues to report a disputed debt on my credit report which is a direct violation of the FCRA. They are also no bonded to collect my state. I will be consulting with an attorney to seek actual and statutory damages against this company for violating my rights. I demanded proof that this debt is mine....

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Radius Global Solutions LLC Debt collection attempts to collect debt not owed debt is not yours

January 10, 2018 - - - - calling about a debt i do not owe and better stop calling or i will sue them!...

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Convergent Resources, Inc. Debt collection communication tactics frequent or repeated calls

January 10, 2018 - They keep calling. When I answer there is silence, then they hang up. I 'm suspicious that they 're recording my voice....

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ERC Debt collection attempts to collect debt not owed debt is not yours

January 10, 2018 - Enhanced Recovery is attempting to collect on a Debt, that I never received a letter from Enhanced Recovery regarding any information about the debt that they never validated the debt and are illegally reporting. There has been no written correspondence to me regarding this Debt from Enhances Recovery. The original owner of the Debt is - -. Enhance Recovery does not have a contract baring my signature with - - -. In the US law encyclopedia, American Jurisprudence, 73 am Jur 2d. Sections 90-93 ; it says that one can not subrogate onto a contract that they were not original on, di...

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Harris & Harris, Ltd. Debt collection attempts to collect debt not owed debt is not yours

January 7, 2018 - Multiple ILLEGAL ROBOCALLS that have been reported to the - each time yet nothing is done. I HAVE NO DEBTS so I know these calls are bogus and they come at times that are also illegal. The number the calls come from is - from - and - debt collectors. I have never gotten a letter or any other information about any debt owed. Please do SOMETHING ABOUT THIS ILLEGAL BEHAVIOR!...

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ERC Debt collection attempts to collect debt not owed debt was result of identity theft

January 5, 2018 - I disputed this listing with a credit bureau and it was removed. In - 2017, it was placed back on my credit again listing different information. I 've disputed it once again with - and am waiting on results. I 've also disputed this with ERC, the credit bureau making the claim....

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Focus Holding Company Debt collection written notification about debt didn't receive notice of right to dispute

January 4, 2018 - FOCUS FAILED TO FURNISH 30 DAY NOTICE, VALIDATION AND WENT ON CREDIT REPORT ANYWAY. IGNORED CEASE AND DESIST AND AND DO N'T CALL ORDERS CALLED MY FAMINLT 11 TIMES ON CELL ( GOT PROOF )....

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Allied Interstate LLC Debt collection communication tactics frequent or repeated calls

January 4, 2018 - ALLIED INTERSTATE DEBT COLLECTION AGENCY IS CALLING 6-8 TIMES A DAY FROM DIFFERENT PHONE NUMBERS. MESSAGES ARE NEVER LEFT. WHEN I BLOCK THEIR NUMBER, THEY CALL BACK 15-30 MINUTES LATER FROM A DIFFERENT NUMBERCALLS ON -/-/2018----...

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ERC Debt collection communication tactics you told them to stop contacting you, but they keep trying

January 4, 2018 - I have told this company ( ERC Holdings LLC located at - - - -, FL - ) several times on RECORDED LINE to Cease and Desist contacting my phone number. The Debt Collector is using a similar debtor name attempting verification of a debt not owed by me. My phone number is NOT listed, and, for them to obtain my number is using illegal privacy invasive methods on an innocent. This company was warned to remove my number, and, at the time they said the number was being deleted, however the harassment continues. I have maintained a call log with caller identification to show this harassm...

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