Review and analysis of over 44 Va Mortgage complaints against PennyMac Loan Services, LLC
PennyMac Loan Services, LLC consumers have reported over 44 official complaints related to VA mortgage. Out of the 44 consumer complaints against PennyMac Loan Services, LLC, 25% were disputed by the consumer (i.e. the consumer was not happy with how PennyMac Loan Services, LLC responded to their complaint) and 98% were processed in a timely manner. 7% of consumer complaints against PennyMac Loan Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 18, 2016 - PennyMac is charging us for taxes although we are now tax exempt by - County Texas.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 19, 2016 - - sold my loan to penny mac back in - 2015 the loan was almost 2 half yrs old there now saying that I owe them 2 months of escrow, have not have had any increase in tax or insurance when i originated the loan I paid 2monthes up front so why are they asking for more money in escrow. there reply has been u need to talk to -,,, ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 16, 2016 - In - - I completed a VA compromise sale on a property that I owed $130000.00 on. The mortgage lender, PennyMac, received proceeds in the amount of $61000.00 on -/-/-. On -/-/- the VA wired funds in the amount of $34000.00 to Penny Mac on my behalf per the VA guarantee on my loan. -/-/-, I received a - from Penny Mac in the amount of $72000.00. After contacting PennyMac on -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, I was told on -/-/- that PennyMac would not count the VA funds paid on my beh... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 14, 2016 - I submitted an automatic payment through bill pay twice on accident. - for -/-/16 amd -/-/16. I also sent the payment to a wrong loan number. I Called pennymac to get refund on -/-/16. They notified me they have received the -/-/16 payment but do not see my -/-/16 payment. I have called them multiple times to get this resolved. The bank confirms pennymac has the funds but pennymac will has not located it and refuses to help me. ... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker February 29, 2016 - - - Account Executive, - # - - - Processor, Retail PennyMac Loan Services , LLC Both reps were rude and not friendly. They scheduled a closing date and tim, - -, 2016 at - -. No one showed up. Nobody called to cancel or to reschedule. I called to speak to a manager. It has been four days and no one has called. I have - different closing disclosures. The - one has me borrowing almost a thousand dollars more than what I owe. Plus all the loan costs have changed. The loan costs, other costs have all changed. WHY? One disclosure shows Title insurance went from ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 17, 2016 - Below is a quote of a secure email I sent to Pennymac on their website " We have tried to reconcile some issues with Pennymac concerning our escrow account, we originally called on -/-/2016 at -, I do not recall who we spoke with, but he or she told me they would contact the tax department and someone would call back. On -/-/2016 I called again and spoke with - and she indicated top me that she saw we had called, and she said it takes 10 business day for a reply to be generated - it would have been nice if the person that answered my first call would have said that, I would ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 4, 2015 - I received a complaint from my mortgage company that the monthly payment for my mortgage loan has not been received for two months and if not received my house will go into foreclosure and i need to submit two payments including late payment fees immediately. I pay online through my credit union and when I check the monies have been deducted from my account on time. So I call the mortgage company and tell them that according to my checking account that they should have the money and their should not be any late fees. The representative tells me that even though my account may have paid the com... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 1, 2015 - Our mortgage escrow account has been in a shortage since about -/-/- and our payment keeps changing. We told - we were moving to - and renting our property. We were exempt from property taxes because we are both - veterans. Our taxes at that time was then added back to our - tax account. - - appraisal district said they would inform our mortgage holder of the changes.The property has been our primary residence since -/-/-. We 've tried numerous times to get our mortgage company PennyMac to remove our escrow account because our payments are too high and we want to pa... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 24, 2015 - My mortgage debt collector, PennyMac, recently sent me my Escrow account projection report for 2016. PennyMac had added another column of " Required Escrow Account Balance '' numbers which reflected another $650.00 over and above the required and lawful planned event that has taken place in the past. When the homeowner reads the projection, you feel that you are now required to start doing this ...., and you do n't! The Escrow has already been planned properly for the upcoming taxes and insurance and is buffered correctly for a - balance -/-/2016. I can see that a homeowner would feel p... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 20, 2015 - PennyMac Mortgage offers a bi-weekly payment plan program to borrowers advertised as free. Intent of bi-weekly payment plans is to accelerate loan re-payment and substantial savings in interest for borrowers by effectively applying - additional monthly payment per year. However, PennyMac ( and other lenders ) are taking advantage of borrowers and preying on their general lack of understanding of mortgages and principle balance interest rate accruals. PennyMacs ' practices take advantage of borrowers by not applying principle portions of the bi-weekly payments when they are received and hold... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 11, 2015 - - - I submitted - questions via PennyMac Message Board. ( - and - ) They refuse to answer the questions directly and specifically. Except to tell me they already answered it or call customer service which is not acceptable. I would like a specific answers please:1. Is there a past balance due? If so, how much and please submit proof and supportive documentation. 2. Is - payment still due? A payment under the transaction amount does n't show for -, although escrow and principal balance is credited for -. The payment paid $1000.00 and posted on -/-/2015 was for -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 7, 2015 - Is there a past due balance? If so, why? Is this account current and in good standing according to PennyMac? I see the principal balance did not change from - - - 's - 2015 principal balance from - 's Principal Balance even though - 's payment was posted. - 's ( - - - 's - Principal Balance -PennyMacs - Principal Balance : - 2015 yearly escrow need funding? 2015 Yearly TA- Escrow : $740.00 a year. $370.00 - - - - - : $1200.00 Yearly escrow for home insurance and taxes : $ - so ... .. how much do I pay towards escrow and how do I pa... |
PennyMac Loan Services, LLC Mortgage settlement process and costs July 14, 2015 - My husband and I purchased a house in - of 2013. We used a VA loan through - - - -. They told us what realtor to use. That realtor only wanted to show us properties his agency had and when we did choose a perfect property VA denied it because it had no fridge. They approved the house we purchased however even though there was no fridge. During the purchase the realtor would call us to his office to sign papers - inches thick and told us he was on a deadline he had to send them back immediately. We needed to sign now and read it later and would not allow us time to thoroughly ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 27, 2015 - We sustained loss due to ice storm. Insurance pd $14000.00 which check we signed and Priority mailed to PennyMac on - -, 2015 yet I had to beg for release of monies. I have spent over $9000.00 in repairs and have only received from PennyMac $4800.00 on -/-/2015. - I have repeatedly asked for more and sent receipts to loss draft dept. They then demanded an inspection at my added cost of $40.00, which was completed on -/-/2015 and declared at least 70 % repaired. Yet my requests on -/-/-, -/-/-, -/-/-, and -/-/- plus emails to loss draft have yielded no info... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 2, 2015 - -. I am told that PennyMac is obligated to return all monies in my escrow account within 21 days. I called PMac last week and was told the check was sent on the - or - of -. I called PMac today and advised them they were in violation of the law as it is now 30+ days since closing. I was put on hold for about - minutes after telling the rep I wanted the check Sent by -. I was then transferred to a voice mail where I repeated the problem and again requested the check which is for about $400.00. Your aid is requested and it feels good to have a place to go to when people with ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 13, 2015 - I previously filed a complaint against PennyMac Mortgage ( Case number : - ) that was never resolved by the cfpb. The complaint then and now, is that the lender is taking advantage of consumers who enroll in the PennyMac Autopay Biweekly payment program and unfairly NOT reducing the principle balance of mortgages when the biweekly payment is received. The attached payment history clearly shows that biweekly payments are received, but the principle balance is not reduced at all until the end of the month. Meaning that consumers are unfairly paying interest on the incorrect 'higher ' principl... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 23, 2015 - I have a Veteran Loan backing with PennyMac Loan Services , LLC. PennyMac has in escrow my money to pay my property insurance. PennyMac did not pay my property insurance when due. MyProperty insurance had expired & PennyMac will not pay the inpoundmoney for the property insurance. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 16, 2015 - On - -, 2015 PennyMac informed us in writing that : '' If you prefer to pay your escrow shortage of & -, - in full, your new monthly payment would than be $1.00, -. '' We paid in full ; however, we just received our payment for - and the amount is for $1800.00 vice the $1.00, - as stated in previous written letter. I called, but no help, only that they would run an analysis '' and called a another person, -, but no return call. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 15, 2015 - PennyMac has withheld funds for more than 60 days preventing us to have the insurance money ( - - ) to get our home repaired. They claim numerous times that there is missing paperwork, even though we have sent it by - Mail ( - ) as well as by fax. Each time we call to check on the 'status ' of our claim, we are told a different story by a different claims rep. For instance, when we called on Monday the - of -, we were told our endorsed checks had arrived and would take up to - hours '' to process. When we called back Wednesday the -, we were told The checks were not y... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 23, 2015 - PennyMac Loan Services is saying they are unable to provide home mortgage assistance due to a temporary financial hardship. We have been going back and forth with the company for - months providing all the documentation we can and they now say that due to a job loss ( that was present at the time of initial application ) they are unable to provide any mitigation ( no loan modification, no temporary forbearance ). It is my understanding that those types of plans are meant to assist homeowners in keeping their home during a financial hardship. PennyMac Loan Services does not seem to provide t... |