PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Massachusetts

We sustained loss due to ice storm. Insurance pd $14000.00 which check we signed and Priority mailed to PennyMac on - -, 2015 yet I had to beg for release of monies. I have spent over $9000.00 in repairs and have only received from PennyMac $4800.00 on -/-/2015. - I have repeatedly asked for more and sent receipts to loss draft dept. They then demanded an inspection at my added cost of $40.00, which was completed on -/-/2015 and declared at least 70 % repaired. Yet my requests on -/-/-, -/-/-, -/-/-, and -/-/- plus emails to loss draft have yielded no information on when or how much they will release next. How am I supposed to repair with no money? I paid for insurance and PennyMac is withholding my funds. On - at - pm I received a voice mail from - at PennyMac saying I should receive a check on - - from -. No amount specified. Really! It will probably be only another $4800.00. instead of the total. This is totally unacceptable. I have contractors who want - up front and I have no money at all. I want all my funds released so I can finish the repairs. My husband and I are on - and a -. We have not had a kitchen in - weeks and I ca n't pay contractors with no money from bank. There are additional code enforcements required from the Town building dept and I have to pay for those repairs before I can be reinbursed on a supplemental claim from insurance company and I forsee this saga lasting months from now. This is not right. The roof leaks but the roofer wants - of the $7400.00 to repair up front. This just goes on and on. We applied for a loan to speed up the fix and were denied. I have sent the bank all receipts for our out of pocket over $9000.00 paid so far, yet they wo n't release our insurance money.