PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

On - -, 2015 PennyMac informed us in writing that : '' If you prefer to pay your escrow shortage of & -, - in full, your new monthly payment would than be $1.00, -. '' We paid in full ; however, we just received our payment for - and the amount is for $1800.00 vice the $1.00, - as stated in previous written letter. I called, but no help, only that they would run an analysis '' and called a another person, -, but no return call.