Review and analysis of over 17 Fha Mortgage complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 17 official complaints related to FHA mortgage. Out of the 17 consumer complaints against Seterus, Inc., 29% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Mortgage trouble during payment process November 22, 2017 - Remove the escrow account for loan # - due to insufficient capabilities of Seterus Inc and its contracted vendors in respect to managing the escrow account. In reviewing the escrow analysis history of the escrow account, the following observations have been made : 1 ) In the escrow analysis dated -/-/- there was a shortage/deficiency in the amount of $220.00. To counter the shortage/deficiency the payment was increased by $37.00 from $1500.00 to $1600.00 over a 12-month period. 2 ) In the escrow analysis dated -/-/- there was a shortage/deficiency in the amount of $170.00... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account June 2, 2016 - On or about - - my roof was damaged in a storm. I contacted my insurance company they sent someone out and they agreed to replace my roof. Funds were disbursed to the lender QBE/Seterus License # - approx. $19000.00. We selected - - to complete the repair because of their outstanding reputation here in -, FL. QBE/ Seterus refuses to start the repair process on my roof by releasing funds to the roofer unless I can find a roofing company that will agree to sign their Contractors Conditional Waiver of Lien attached here with. I have called - roofing companies here in - F... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure June 2, 2016 - I want to file a complaint on Seterus regarding in saving my home. Just for Seterus allowed my home to be sold right from up under me. Here is the events that I took to save my home : On - -, - I made every effort to comply : - The process was done with the assistance of - - - - HUD approved - - -. - Was told by Seterus my name was not on account as a co-borrower. - Was told to go to Probate & get fiduciary letter. When I did - days later paying $170.00 plus $12.00 for printing. This had to be signed by my daughters. - Paperwork was submitt... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 28, 2016 - I 'm returning because I continue to have issues with my lender, my tracking number was - In -/-/- on my account statement shows activity for reversal payment which has not happen thus far, approximately - In -/-/- I Paid and escrow bill $30.00 dollars, I 'm unable to denote the actual amount that went on my escrow, I have made every attempt to keep this account in good standing, Seterus is making this very difficult.-/-/- Seterus states my payment will increase! I can not afford a lawyer, I feel that I truly need one, hopefully someone will hear my plea and help me, My... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 27, 2016 - I submitted a complete modification packet to Seterus Mortgage in - - ; along with document regarding insurance claim regarding damage to the my home after hurricane -. I told that Seterus could get those documents and I was given a wrong number by them to contact but I found the documents and submitted those at the first of the year. I was told that the documents would be reviewed and I would have a decision within 45 days. I called to get the status of the modification the first part of - and was informed that no one had reviewed the documents and I would have to re submit the do... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 21, 2016 - Crummy SETERUS mortgage servicer non-responsive to my inquiry into the h.a.m.p. incentive payment of $5000.00 dollars. It has been over 5 weeks ( -/-/- ) since they made the claim that it would be processed and paid out in a few weeks. The representative - - in her letter stated that if I have any questions to contact her directly. Have yet to get any response from her have left - messages. This is the typical - this - company uses to delay and obscure their responsibility to address customer concerns. AS of -/-/- I have yet to receive the funds or followup reply in ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - I have been calling Seterus regarding a letter a received advising I was entitled to a $5000.00 principal reduction in my current mortgage. Each time I have called about the status of the reduction, I am given a different answer. 1. I was told I was calling to soon about the reduction, to wait until -/-/- and follow up again. 2. I spoke to a representative who had no idea what I was talking about, but was able to reference the notations in the account from my previous call, she could not give me an update. 3. I spoke with another representative who advised me that I would have to wai... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 16, 2016 - Loan was transferred, Seterus Inc. would not honor the terms, denied being the servicer, found it after 8 months, costing me greatly in legal fees, then told me I had to pay over $14000.00 in a lump sum. Somehow $70000.00 has been added to my mortgage, going up from, $120000.00 to $190000.00 ... ..last statement was handwritten. I feel that My civil rights have been violated, a direct violation of the 8th amendment. I believe that punitive damages are in order ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - I submitted a loan modification application to Seterus, over two months ago and the company refuse to process the application and refuse to give me information concerning my loan. I received a letter from Seterus, requesting my attorney 's information but I do n't have -. The company also incorrectly calculated payments from Florida - -, applying more interest than the contracted amount. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - I am behind on mortgage payments due to medical reasons. I applied for assistance from my loan servicer Seterus. My mortgage account was charged ( - ) in legal fees seven days after submitting application for assistance. The following month I was served foreclosure papers. I feel Seterus is in violation of The Dodd Frank Act. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 4, 2016 - I default on my mortgage due to work related injury, and apply for help to Keep Your Home California and was able to get approve for $39000.00 to Principal Reduction program ( PRP ). To Pay any past due amounts and reduce remaining balance of first mortgage and bring monthly Mortgage to an affordable.. So in months later Seterus, INC had send me a Loan Modification to sign and return and Seterus representative call me stating that the only way to get approve for the money founded to my account from " KYHC '' is by signing modification. next day later Seterus Manager - - Call me again ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 1, 2016 - My mortgage was owned by - - -. It was then, as customary, my mortgage is now being handled by Seterus, which in the past 2 years have been, by far the worse .... even worse than - - -. - -, 2015 I sent Seterus a check from - - to have return to - being that I decided to go with another Insurance Company. A year later, Seterus claims I owe that money and they had never received the funds.Of course they increased my ESCROW so I had to do their job, contact -, have them re-issue the check, send it to Seterus via Register Return Receipt, once I confirmed the ch... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 30, 2016 - My mortgage was sold in - by - Mortgage to - - - - - - CT -. Notice from - arrived 2 days late. Informed NOTHING would change. Called Seterus to make payment and was Instructed to wait until the - to contact them. 2 days later received letter from Seterus saying I was late with mortgage payment. Made payment and 2 days later received large package of information on foreclosure citing that was behind in payment. I called Seterus ' " customer service '' concerned I have a history of a late payment with this company and wanted to know why. I was hung up on. I hav... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 14, 2016 - Hello, Please help me resolve this long standing, stressful, mistake ridden, situation with Seterus , Inc . It has been since - - - -, -. I live in Georgia. My home has been in foreclosure 3 times. It has not foreclosed. I am the homeowner. I own the home secured by this note, the note is in my former late husband 's name and the security deed, security deed was in both of our names since - -, ( this was a refi loan - ). When - died suddenly on -/-/- the ownership transferred solely to me. We had Joint Tenants With Right of Survivorship. - - - state... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 1, 2016 - SETERUS is the WORST customer service in history of the world. In the dozen of times I have contacted them only twice have they been helpful and address my issues. Mostly they just hang up on me like the last - - on -/-/-. In -/-/- they falsely claimed I missed a payment and the information is on my credit report falsely since then. They keep lying and pushing out the action incentive that was due -/-/-. They are clueless and go out of their way to mislead and delay addressing my concern. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account February 26, 2016 - My mortgage loan servicer was changed by a federal government directive. My loan was moved from - to Seterus. I was told by - that the terms of my loan would not change and I would not incur any expenses. Seterus wants me to pay $470.00 for Title and miscellaneous costs. I did not request a change in servicers. It was forced upon me. Seterus is going to make $10.00 of - of dollars on the life of my loan. I will file a complaint with Seterus to waive the fees. I am sure thousands of people are experiencing the same issues with the forced change in mortgage servicers. I think it is ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account February 17, 2016 - Today, at - CDT on - -, I received a notification package sent from - - ( Tracking # - - - ) which showed a date of - -, 2016 using standard overnight on the shipping label. Apparently, based on a cover letter using Seterus letterhead and dated - -, 2016, we were to be notified at least 15 days prior to the effective date. This is for a loan which - - -, -, in court document, claimed to have ownership of and negotiating rights, and also claimed to own it as successor to - - -, - in spite of documents which are in our possession wh... |