Review and analysis of over 7 Vehicle Loan complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 7 official complaints related to Vehicle loan. Out of the 7 consumer complaints against Citizens Financial Group, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Consumer Loan problems when you are unable to pay June 1, 2016 - Initially when this loan started with RBS Citizens, I had contacted them to change my payment date as it was always on the - of the month. I kept getting told this was n't possible until I had my loan for a year from the - branch. In talking to someone from the - branch, I would get told get your account caught up and we will take care of it. This has gone on for several months and I still do not have a payment date change however this is not the worst of my issues. Approximately 2 weeks ago, I received a phone call from a gentleman, stating he was at my home to repossess my truck. I ... |
Citizens Financial Group, Inc. Consumer Loan problems when you are unable to pay May 19, 2016 - I have been requesting help from my financial institution since - - when my fianc was laid off from his job. I was told that I would need to make 12 payments before my account would be considered for assistance. I continued to make my payments and even more than the amount being requested to try and bring my car loan up to date. After experiencing - deaths in my family and my fiance still not finding work the payments I was being required to make are becoming harder and harder to make, I called in - and - - to request assistance. I was told to make another payment of at least... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease April 27, 2016 - In - of - I bought a new car. The dealer told me that I would be contacted by Citizen One ( then RBS Citizens ) about the exact amount of each monthly payment and about the exact date each payment would be due. Sometime shortly after that Citizen One sent me my first monthly billing statement. For the next 2 1/2 years Citizen One set a precedent and created an expectation by regularly sending me monthly billing statements. During that time I faithfully made each payment on time and, on several occasions, made monthly payments for several months in advance. For these reasons I relied on r... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease April 19, 2016 - I had a five year term car note with Citizens Bank. I paid off the loan early, making my final lump sum payment on - -, 2015. It has now been almost 5 months and Citizens Bank still has not issued me the title to that car. Therefore, I have not been able to register the car or sell it, as I do not have the title. Citizens Bank has been giving me the run around and various excuses as to why they have n't sent me the title. ... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease January 29, 2016 - I have always made my loan payments on time, even recently sending a $1000.00 dollar principal payment. Today my husband and I have attempted to obtain the interest portion paid from - for tax purposes, however no one with the bank seems to be able to identify that dollar amount, and after requesting a payment history be mailed to us we were hung up on. We request the CFPB investigate whether this bank is appropriately applying payments according to the terms of contracts or simply making up their own rules as a financial institution. ... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease January 23, 2016 - I have a loan with rbs citizens bank. Their fees are ridiculous if you ever get behind in a payment they talk to you like - terrible customer service i tried to defer my car payment do to hardship they denied it i asked could they change my payment day later in the month they refused to. Two days before my loan was 2months behind i tried to pay for one month they refused to take my payment they demanded i pay for both months and a ridiculous reposession fee. My car was never repossessed they told me the fee was because they submitted it to be repossessed on top of these ridiculous late fees... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease December 21, 2015 - I have a car loan which I routinely pay on line. I paid - payment on -. A week or two later I received a late payment due from their collection dept. After a long conversation on the phone I finally convinced them that I was looking on the computer screen at my bank account and saw that they debited the money from my account on -. They supposedly saw what happened and said they would take care of it. Twu weeks later I received another letter from the collection dept. with more late charges. I called again and they said be patient and it will be corrected. Three weeks later I received ... |