Review and analysis of over 21 Conventional Fixed Mortgage complaints against Bank of the West
Bank of the West consumers have reported over 21 official complaints related to Conventional fixed mortgage. Out of the 21 consumer complaints against Bank of the West, 19% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 95% were processed in a timely manner. 5% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Bank of the West Mortgage settlement process and costs January 6, 2017 - We started - loan applications together with Bank of the West. BofW told us the loans would be handled as a package and they required that the loans all close together. In fact - of the loans was for our primary residence which required a 72hr rescission/hold so the funds for the other - loans were not available. The loan process was extended multiple times due to - appraisal and other 3rd party delays, yet BofW at - point decided to charge us roughly $1500.00 in rate extension fees, but only on - loan. The delays were compounded by poor communication and organization on th... |
Bank of the West Mortgage application, originator, mortgage broker November 20, 2016 - The following is a copy of complaint sent directly to Bank of The West, on - -, through their online customer service message system. Receipt was acknowledged the same day, with a promise of a response by mail after completing a review. We 're still waiting on a response. - - Object : reimbursement of home appraisal fee. To whom it may concern, We kindly request a refund of the upfront appraisal fee collected by Bank of the West ( BotW ) to process a refinance mortgage application. We claim that the failure to complete the transaction is due to errors committed by BotW. We therefore, ... |
Bank of the West Mortgage application, originator, mortgage broker September 22, 2016 - -/-/2016, I was pre-approved for a mortgage loan in the amount of $190000.00 from Bank of the West. Based on the pre-approval, I was able to find and put under contract a home in -, CO for $190000.00. I submitted the initial documents and began the loan process -/-/-. The home in -, which I lost, appraised for $36000.00 higher than my purchase price. The appraisal fee was reimbursed to my bank account. One of the provisos of obtaining the loan was to sell my home. I immediately placed my home on the market, received an acceptable offer the first day, and settled on a closing... |
Bank of the West Mortgage application, originator, mortgage broker August 29, 2016 - First, Bank of the West sold me a loan on false pretenses and will make $600000.00 off that loan that should have gone to their competitor, - -. Second, due to their false statements, we are in jeopardy of not having the money we need to complete the renovation of the downstairs apartment and backyard of our duplex - thus we will not be able to request as high of a rent as we would if we were able to complete all repairs. Third, while they are reviewing my case I am losing " would-be '' rent. The false statement : Bank of the West 's agent, - -, assured us at least twice by emai... |
Bank of the West Mortgage loan servicing, payments, escrow account May 2, 2016 - On - -, 2015 we reinstated mortgage # - with Bank of the West, - - -, -, NE -, -. We were in the process of selling the property but Bank of the West would not work with us. On - -, 2015 we closed the sale and paid off Bank of the West. The payments totalled $150000.00 ; however, we owed $140000.00, or a difference of $15000.00. Additionally, we were charged twice for an escrow shortage of $2500.00 and attorneys fees and inspections of -. The attorney fee and inspection were incurred before Bank of the West had accepted the -, 2015 which stopped o... |
Bank of the West Mortgage settlement process and costs November 2, 2015 - My wife and I applied for a HARP loan with Bank of the West and fraudulently misled on the terms of the loan. On the application, we specifically stated that we did not want an escrow/impound account imposed on the loan. During processing, Bank of the West changed our selection by adding an escrow/impound account without informing us. While we were at the title company to sign the loan documents, we discovered that contrary to our requirements, the loan provided for the imposition of an escrow/impound account. We immediately refused to sign the loan documents. The notary then called the loan... |
Bank of the West Mortgage settlement process and costs October 21, 2015 - I initiated a home loan in - 2015 with a closing date of - -, 2015 with Bank of the West. The first closing date was extended due to the Appraisal department of Bank of the West accepting a turn in date for the documents two days before closing. The next closing date was cancelled and the loan objected because they were unable obtain Mortgage Insurance for not providing sufficient comparable properties. I have listed the following issues I have experienced below : - Our loan processor rarely called or emailed us to keep us in the loop of our loan. I was rarely successful in contacting... |