Bank of the West Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Bank of the West Mortgage department,

Conventional fixed mortgage Settlement process and costs Minnesota

We started - loan applications together with Bank of the West. BofW told us the loans would be handled as a package and they required that the loans all close together. In fact - of the loans was for our primary residence which required a 72hr rescission/hold so the funds for the other - loans were not available. The loan process was extended multiple times due to - appraisal and other 3rd party delays, yet BofW at - point decided to charge us roughly $1500.00 in rate extension fees, but only on - loan. The delays were compounded by poor communication and organization on the part of BofW and yet we paid the cost, in our opinion.

Bank of the West customer in Minnesota
Jan 06, 2017

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of the WestComplaint HistoryComplaints4/20121/201310/201410/201511/20151/20173/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of the WestSettlement process and costs71.4%14.3%14.3%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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