Bank of the West Mortgage Complaint

Bank of the West Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Colorado

-/-/2016, I was pre-approved for a mortgage loan in the amount of $190000.00 from Bank of the West. Based on the pre-approval, I was able to find and put under contract a home in -, CO for $190000.00. I submitted the initial documents and began the loan process -/-/-. The home in -, which I lost, appraised for $36000.00 higher than my purchase price. The appraisal fee was reimbursed to my bank account. One of the provisos of obtaining the loan was to sell my home. I immediately placed my home on the market, received an acceptable offer the first day, and settled on a closing date of -/-/-. The closing for the house in Colorado was scheduled for -/-/-. Throughout the loan process, my realtor and I struggled to maintain contact with the loan consultant, - -. Emails and telephone calls went unanswered. - told me that " I keep my emails in bold, so I will go through and find the one you 're asking about and get back to you ''. This happened several times to both my realtor and myself. On -, she called and advised me that her " computer had crashed, and I ca


inspection. On -/-/-, - called me several times, asking for documents she had been given previously. I made 3 trips to the bank branch to fax these items to her again. At this time, I have a loaded - in my driveway, - of my sons had taken time off work to help me move, and the closing on my house was scheduled for - on -/-/-. - called me again, and asked me for a Social Security awards letter. She had asked several times before, and was advised by phone and email that I do n't receive social security, and had verified the only income I received. She confronted me, telling me that she was looking at my bank statements, and she could plainly see the automatic deposit of the social security income on 3 months ' statements. I went to the computer and checked my account for the first date she referenced. It was my income tax refund. When I went to the branch to fax more paperwork, I asked for a manager 's number, because - had now called and said that we would not be able to close on -/-/- " due to problems with your loan ''. I was advised by manager - that - had made a mistake calculating my income, and the loan would now be denied because I was outside their guidelines. However, she stated that they " would make it right '', and immediately began processing a new loan for a lower amount. Unfortunately, I, a widow and - veteran, am at this point, homeless. My house is sold, and the seller of the house in Colorado refused to extend the contract. He was given my $2000.00 earnest money because we broke the contract. I and my sons drove to Colorado, on the phone with Bank of the West most of the time, trying to work something out. Ultimately, I lost the earnest money and the inspection fee. I had to find a place to live and put my belongings in storage while looking for another house. It was incredibly stressful. I was fortunate to quickly find and put under contract another home, and am currently living there. However, I used most of my savings living through this nightmare, and Bank of the West has now said that " management has disapproved '' my requests for reimbursement of my expenses. I consulted an attorney who advised me it would be expensive to pursue legal action, and I simply do n't have enough money to do so. I was advised that - 's loans " have been reassigned '', and I was given another consultant ( - ) to go forward. I eventually had problems with the new loan consultant, and changed lenders.