Review and analysis of over 9 Conventional Fixed Mortgage complaints against Investors Bank
Investors Bank consumers have reported over 9 official complaints related to Conventional fixed mortgage. Out of the 9 consumer complaints against Investors Bank, 11% were disputed by the consumer (i.e. the consumer was not happy with how Investors Bank responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Investors Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Investors Bank Mortgage loan servicing, payments, escrow account February 2, 2017 - We had a mortgage with - bank, investors bank took the loan over during acquisition. At the time of origination the loan was an automatic deduction from bank account, once investors took over we were told to pay thru their online system. Problem is payments have been applied in a way that makes no sense, they are applying partial payments when they should be full payments. They did fix the balance at one point but it 's all screwed up again. Every contact with the servicing department is giving a different answer each time you talk to these people. We are very frustrated because we have nev... |
Investors Bank Mortgage loan servicing, payments, escrow account July 26, 2016 - This is related to case # -. I have a mortgage with Investors Bank. They made significant errors in servicing the account, including debiting extra unauthorized payments from a linked checking account and incorrectly applying the payments to the wrong amounts of interest/principal repeatedly. After about 9 months of issues and many complaints, they seem to have finally fixed that problem. This is a NEW complaint regarding the same account. In addition to the aforementioned issues, I just ran a credit report and discovered that Investors Bank erroneously reported a late/missed payment on the... |
Investors Bank Mortgage loan servicing, payments, escrow account December 4, 2015 - I received my annual escrow analysis. Turns out they had been overdeducting to the tune of $3400.00. I called and asked for my refund and was told that it takes 30 days. That is not reasonable. Miss a payment for 10 days and you get a penalty. ... |