Review and analysis of over 111 Conventional Fixed Mortgage complaints against Navy FCU
Navy FCU consumers have reported over 111 official complaints related to Conventional fixed mortgage. Out of the 111 consumer complaints against Navy FCU, 29% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 99% were processed in a timely manner. 5% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Navy FCU Mortgage loan servicing, payments, escrow account September 13, 2016 - I applied for - benefits at my bank, Navy Federal. They have applied the benefit to all of my accounts except my mortgage. Their reason is that the mortgage was taken out while I was on - - previously. While I have been off - as a - for about 5 years, all of my accounts and loans from every company were started during my original - - date. My federal education loan, - accounts, and my local bank all have applied the relief during my time -. Navy Federal has applied it to my Line of Credit and Credit Car accounts which were started when I was - -. However, for m... |
Navy FCU Mortgage credit decision / underwriting August 9, 2016 - I bought my current house using Navy Federal Credit Union ( NFCU ) in -/-/- using what was called a Veteran 's choice loan. It offered the same benefits of a VA loan, but with no origination fees and less cost. I later added a - mortgage to pay off some other debts. I was only behind twice on payments, once while getting a divorce and once after becoming unable to work and waiting for the VA to grant my -. I am a - Veteran now. I drastically need and have needed to do a refinance, both to lower my payments and interest, but to cash out some equity. My wife has been having - si... |
Navy FCU Mortgage loan modification,collection,foreclosure July 30, 2016 - During my bankruptcy case Navy Federal had me dealing with one of their Vice Presidents, - -, to make my monthly payments. When my bankruptcy dismissed ( I made all my payments on time but the Chapter - Trustee in - is crazy ) I called - - and pleaded with him to let me keep my home. - - told me that he would work with me as long as I kept making my monthly payments. I have done this religiously including making a -/-/- payment. Despite my good faith efforts I got two letters from Navy Federal indicating they were putting me in default and accelerating my loan unl... |
Navy FCU Mortgage application, originator, mortgage broker April 22, 2016 - I applied for a mortgage with my wife and son as co-borrowers, Navy Federal had reviewed my credit report, bank statements and pay stubs and issued a pre-approval. When I had a ratified sales contract and the loan was processing, few questions came up regarding a property I had in the past. Navy Federal delayed my process for about two weeks and all they said was " we are verifying information '' finally we were a week from closing and since we were n't getting any response I had to get my nephew involved. My nephew used to work a t NFCU and he was the person that referred me to them so I gave... |
Navy FCU Mortgage loan modification,collection,foreclosure March 22, 2016 - I was informed under the MIDS program in -, VA, that the mortgage loan granted by Navy Federal Credit Union was invalid due to the restrictions on my deed. - took the loan off the books and did not notify me of this action. In trying to do a modification on my - note, it was discovered that the lien was not removed. I made a request that because of - illnesses it would be extremely helpful if they would release the lien. Especially since it was invalid. I got no response so I submitted a QWR request. Again no response, so I wrote a letter to the head of mortgage loans, a - -.... |
Navy FCU Mortgage loan servicing, payments, escrow account January 5, 2016 - RE : - Contacted Navy Federal CU to setup my mortgage payment this month. Due to recurring issues with car repairs I had to set the payment up in two installments, the first payment dated for today and the second payment dated for -/-/-. I was told by a collections rep, by the name of -/Employee ID # -, that it was against their policy to set the payment up in installments. I have felt with this issue before with Navy Fed CU and advised the representative that he was incorrect and that he needed to set my payment up as I had requested. After dealing with his frustrating and h... |
Navy FCU Mortgage application, originator, mortgage broker December 15, 2015 - I have made numerous attempts to contact Navy Federal to resolve this issue and all attempts to have gone unanswered. I contacted NFCU on -/-/- regarding the mortgage process and was sent a quote of what my husband and I qualified for based on the conversation ( NFCU Incident # - ). Following the receipt of the quote, we submitted a mortgage application. The automated system advised that someone would contact us within 24-48 hours. After not having received a response and the system now showing any pending applications, I reached out to NFCU. On -/-/-, I sent an email aski... |
Navy FCU Mortgage loan servicing, payments, escrow account November 30, 2015 - This complaint is to inform CFPB of the unfair and cruel way that my mortgage company have been treating me since the year - when I started to have problems paying my mortgage due to hardship. At the end of -, my husband divorced me which change the household income from around $85000.00 a year to around $20000.00 a year making it very difficult for me to make ends meet considering that I was a single mother of - children with no help what so ever. This is when I reached out to my mortgage company asking for help with my mortgage. I placed numerous calls to them and I even applied... |
Navy FCU Mortgage loan modification,collection,foreclosure November 24, 2015 - I am writing you again for the - time because NFCU is continuing to report erroneous information to my credit profile. NFCU is attempting to report foreclosed information to my credit report after the 7 year reporting period by changing the date of delinquency on my accounts. The first date of delinquency is the date of my bankruptcy. After 7 years, NFCU is required by law to stop reporting on these account all together - the Fair Credit Reporting Act. They are also labeling these accounts as being open and active when they are bankrupted accounts and should be labeled as such. They have... |
Navy FCU Mortgage application, originator, mortgage broker November 19, 2015 - I refuse to go back and forth, he said she said. This is my third complaint and I would like some issues addressed to determine if any CFPB rules were broken. I have attached two documents. One is a statement from NFCU and the only document I have received as to my denial of a VA loan and it 's in the form of an email. The other is a statement from - - from the VA disputing the statement from NFCU. Only - is the truth. This issues that need to be addressed are from the response of NFCU in complaint # - and are as follows1 : First of all I would like to know who I am addressing. The... |
Navy FCU Mortgage loan modification,collection,foreclosure March 29, 2015 - In -/-/2010, years after having -, my - again, forcing me out of work. Seeing a potential problem on the horizon, I contacted my lender, -, to get into the HARP program. I filled out the required documents, and met the requirements for HARP. I spoke to the bank rep that worked with HARP/HAMP. He asked me are you having problems making your mortgage payments? '' I replied that things were tight, and that is why I wanted to refinance the mortgage and equity loans. Unknowingly, I was put into the HAMP program, and was told to make reduced payments for a trial period. I did this, not k... |