Navy FCU Mortgage Complaint

Navy FCU Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Colorado

I bought my current house using Navy Federal Credit Union ( NFCU ) in -/-/- using what was called a Veteran 's choice loan. It offered the same benefits of a VA loan, but with no origination fees and less cost. I later added a - mortgage to pay off some other debts. I was only behind twice on payments, once while getting a divorce and once after becoming unable to work and waiting for the VA to grant my -. I am a - Veteran now. I drastically need and have needed to do a refinance, both to lower my payments and interest, but to cash out some equity. My wife has been having - since -/-/- and I needed some funds to pay for her medical bills. I first talked to a loan officer at NFCU by contacting him through the NFCU website. He told me that I would be unable to use a VA Loan until -/-/-. The reason is that although I was in contact with NFCU while behind on my mortgage -/-/-, and they said they would give me a two more weeks to pay my past due, they turned my house over for foreclosure.


days of getting turned over for foreclosure, now prevents me from getting a VA Loan until -/-/-. Then I tried to do a HARP loan through -. I ca n't do a HARP because when Navy Federal sold my loan to - -, they were required to put credit enhancing insurance on the loan. I ca n't seem to get anywhere with either place to drop this insurance, but ca n't get a HARP loan until it is dropped. Then, I called NFCU to check on other options as a last resort besides waiting until -/-/-. I filled out a application on the phone for a 3 year ARM and was pre-approved with after a credit check for the deal, albeit with a slightly higher rate and fees than I wanted. This would at least buy time to get past the -/-/- window of opportunity and get a minimal amount of cash out for my wife 's medical expenses. They told me a loan officer would be in touch very shortly. After waiting a few days and then over the weekend, I called the customer service number. I was told by that person, I would be contacted shortly by the loan officer. I could tell by the tone that something was wrong. The loan officer called. I do n't remember her name, but she called from -, Florida. She said my loan was turned down because of my past bankruptcy which is well over 5 years old. I then called customer service again and the gentleman I talked to was very rude and actually told me that NFCU would never lend me money again because of my bankruptcy and involved a write-off of a vehicle loan and that my income , - by the VA was an issue. They also took my last $25.00 dollars the previous week for a credit report. They told me I qualified on the phone for the ARM and then denied me because of information they knew at the time of application, which was my bankruptcy and VA -. This seems like a violation of the fair lending act, possibly the - and is surely unethical and bad treatment of a person that was - serving my country. I think it is shameful the way that they treated and treat me, based on the fact that their base clientele is - - Personnel and their families.