Navy FCU Mortgage Complaint

Navy FCU Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

I applied for - benefits at my bank, Navy Federal. They have applied the benefit to all of my accounts except my mortgage. Their reason is that the mortgage was taken out while I was on - - previously. While I have been off - as a - for about 5 years, all of my accounts and loans from every company were started during my original - - date. My federal education loan, - accounts, and my local bank all have applied the relief during my time -. Navy Federal has applied it to my Line of Credit and Credit Car accounts which were started when I was - -. However, for my loan, they are stating since it was started on a previous - - period ( as opposed to the current - - recall period ), they will not apply it to my loan. I spoke with my - on base and he recommended that I file a complaint here.