Review and analysis of over 23 Savings Account complaints against Pentagon FCU
Pentagon FCU consumers have reported over 23 official complaints related to Savings account. Out of the 23 consumer complaints against Pentagon FCU, 13% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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Pentagon FCU Bank account or service deposits and withdrawals March 31, 2017 - I am a -. I have paperwork to prove this. As a result of my fulltime status, i get - and - from the VA veterans affairs due to my military service. I get regular scheduled payments to my PenFed Credit Union Bank Account. This morning my - did not show up. I called the bank to ask why and they said it was not entirely sent and they gave me a statement that lied to me. The Va claims they sent it out and the bank must have redirected it somewhere else. I need assistance in this fraudulent situation that is ruining my life... |
Pentagon FCU Bank account or service deposits and withdrawals September 14, 2016 - I have a savings account with the Pentagon Federal Credit Union. I have been making deposits once a month for many years. Several months ago I got a notice threatening to send the balance of my account to the State of Texas because presumably my account had been dormant for more than a year. Of course, I called them up and a service rep told me that was a mistake. I was advised that my account was not dormant and to ignore the message. I am now in the process of buying a home and found out that in - of 2016 PFCU withdrew $29000.00 from my account and sent it to the State of Texas! While t... |
Pentagon FCU Bank account or service account opening, closing, or management August 10, 2016 - On - -, 2016 I called Pentagon Credit Union customer service to learn about the mortgage and auto loan products. -, the person that attended me by phone, told me that in order to apply for a loan in PenFed I had to open a bank account. - told me that in order to open an account they had to review the credit report and I clearly told her that if it was a " HARD inquiry '' I did n't want to because it will affect my score and I was buying a home. She told me that the inquiry was a " Soft '' but anyway she was going to check. After a while waiting by the phone - confirmed me that t... |
Pentagon FCU Bank account or service deposits and withdrawals April 4, 2016 - On - -, -, I contacted PENFED Credit Union at -, and talked to a customer service representative regarding the amount of $490.00 which was paid twice to my personal loan. I informed the customer rep that I can not afford to pay the loan twice since am paying for mortgage and other loans. That, am currently retired and am in a fixed income. The customer representative informed me that the amount of $490.00 will be reversed back to my - - - - in 48 hours. On - -, -, I again contacted the PENFED Credit Union and talked to -, Customer Service Representative,... |
Pentagon FCU Bank account or service deposits and withdrawals January 9, 2016 - PenFed wo n't let me do anything with my account. I have $30.00 in my account. PenFed wo n't allow me to update my address even though I mailed them proof of address and proof of identity. They asked me to call and verify the information on the phone and I did call in, but it still is not updated. PenFed will not allow me open a checking account with them. PenFed will not allow me to initiate a transfer out of my account. Basically they are holding my money hostage and I have no access to is. ... |