Review and analysis of over 78 Non-Federal Student Loan complaints against Great Lakes
Great Lakes consumers have reported over 78 official complaints related to Non-federal student loan. Out of the 78 consumer complaints against Great Lakes, 12% were disputed by the consumer (i.e. the consumer was not happy with how Great Lakes responded to their complaint) and 97% were processed in a timely manner. 3% of consumer complaints against Great Lakes resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Great Lakes Student loan dealing with my lender or servicer trouble with how payments are handled March 14, 2017 - Honestly, do n't even know where to begin. I have n't had a student loan since 2002. My original balance was about -. Somehow, no matter how much I 've paid on it since then, the balance never goes down and now says I owe over -?? Student loan companies are ripping people off every day. Anything, my credit report show student loans from other lenders, where contracts were sold over 12 years ago. I have asked to have them removed, but they are still remaining on there. I have them garnishing my wages, hundreds of dollars in the past, but yet they refuse to show me my payment history and w... |
Great Lakes Student loan can't repay my loan can't decrease my monthly payments February 10, 2017 - I have called on behalf of my - - ( - ) and maintained contact with the servicer, Great Lakes, indicating I am still unemployed and can not pay the requested payment amount. I called recently because my payment went from an agreed upon $ -/month to $ -/month. I CAN BARELY AFFORD $75.00 ... much less the more than quadrupled amount due. When I called and asked for income based repayment, they said they could not offer me any reduced payment options " they 're hands are tied because it 's a not-federal loan ''. I said I could not possibly make the full payment but had already pa... |
Great Lakes Student loan can't repay my loan can't decrease my monthly payments January 5, 2017 - After Graduating from - University on -/-/-, I received a phone call in early -/-/- from Great Lakes Financial urgently urging me to transfer all of my Federal Loans over to them. Not quite understanding the need, In trust I follower their recommendation. In the - years that I have been paying on these - loans, I have only paid $2000.00 in Principal. Starting balance was $53000.00 to date balance is $51000.00. My complaint is that I feel as though I was taken advantage of and see no end to the repayment of these loans. Below are current and previous loan information fr... |
Great Lakes Student loan dealing with my lender or servicer need information about my balance/terms September 19, 2016 - Hello, my student loans have been repeatedly sold and each new lender can not provide information on previous payments and interest paid. I feel like my loans keep getting escalated and now the total amount due is overstated.... |
Great Lakes Student loan dealing with my lender or servicer trouble with how payments are handled August 2, 2016 - Great Lakes Loan is serving a private student loan I took out with -. There are - separate loans identified by " token '' numbers. There is - token that has a higher interest rate than the other - ( # - ). In an effort to pay off the loan with the highest interest rate faster, I have been making extra payments. On the Great Lakes website, it states that my extra payment will be allocated to the loan with the highest interest rate ( after deducting any late fees, and interest on the other loan tokens ). Additionally, my statements indicate I may contact Great Lakes and allocate p... |
Great Lakes Student loan dealing with my lender or servicer having problems with customer service June 21, 2016 - I graduated in - 2014 from the University - after living in - for 20 years, and then relocated - in - 2014. I updated all of my address changes, but never received any communication from my student loan debtors until yesterday when I received a phone call from a collection agency demanding payment. They want me to make - monthly payments in order to get my loan out of default. I had NO idea I was in default and feel I have done due diligence in making a good faith effort to remain in compliance.... |
Great Lakes Student loan dealing with my lender or servicer don't agree with fees charged June 7, 2016 - The loan was with Great Lakes I paid they transferred to another agency now they transferred to malt her agency o ca n't get any info I get no bills and they keep taking taxesi called the - collections they said another has it I have no info! ... |
Great Lakes Student loan can't repay my loan can't temporarily postpone payments May 4, 2016 - This is about - and Great Lakes- I have been making regular payments to both for the majority of the past -10 years, excluding periods where I received a temporary deferment or forbearance after school or to continue my studies. I am moving out of state to start a - and care for my aging parents. I needed a forbearance for 3 months until school started as I would not have any income to make payments after I moved and prior to my new program. I contacted my lender 2 months in advance and asked what was available. Even knowing I would not have a job BUT that my income would resume ( ... |
Great Lakes Student loan dealing with my lender or servicer having problems with customer service January 26, 2016 - The company in question has contacted me several times to repay a debt. I am currently finishing - studies through an extension from an illness that I sustained when I was enrolled in the -/-/2015. I am not presently enrolled, though I have been granted academic permission to continue my coursework as would any student who is actively enrolled. In the past, I was granted a deferment/forbearance status by this company when not actively enrolled in classes. This time, they have decided to pursue aggressively a debt repayment on the basis that I was reported by the school as being no longe... |
Great Lakes Student loan dealing with my lender or servicer trouble with how payments are handled January 21, 2016 - Pulled directly from Great Lakes Borrower Services Website : How Payments Are Applied " However, when it comes to extra payment amounts ( see examples below ), after all interest and late fees due have been satisfied, we automatically apply the extra amount to the unpaid balance on the loan with the highest interest rate ( if there are multiple loans in your account ). If you do n't want the extra payment amount to be applied this way, contact us. If you, instead, want an extra payment amount to be applied to a specific loan, you must provide us with the loan 's account number and interest rat... |
Great Lakes Student loan can't repay my loan can't temporarily postpone payments December 22, 2015 - I have fallen behind on - of my private loans because I am making payments on other private loans, as well as the bare basics to live on. My parents, - of whom is -, have no way to make payments even though they are the co-signers. I am currently planning to make a move and job change to try to improve my situation. I have a previous arrangement with great lakes for a reduced payment of around $140.00 a month however I was in the hospital and - as well as other life-issues happen and have fallen behind, I am making small payments when I can every few weeks but the current " past ... |
Great Lakes Debt collection cont'd attempts collect debt not owed debt is not mine November 25, 2015 - Great Lakes has been calling me 5-10 times a day about my deceased father 's student loan. They have reported the debt as a delinquency on my credit and refuse to settle the debt when I called to explain the situation. ... |
Great Lakes Student loan can't repay my loan October 26, 2015 - I am on a reduced interest/monthly payment however due to ME making payments on - and my parents parent + loan, I have been unable to make any substantial payments on this account, I pay $ - when I can but I can not overdraft my account any more without not having any food or having my car taken away. Great Lakes continues to post negative marks on my credit report, there is no way for me to get any kind of extension or forbearance or anything based on my conversations with the Great Lakes reps - they are also calling my parents ( who are cosigners but living in poverty with health conce... |
Great Lakes Student loan dealing with my lender or servicer September 23, 2015 - This dispute involves incomplete and inaccurate information on my credit reports with - loans from the same creditor, - - - - - - -. All - have the same address. It is -. - -, -, WI, -, phone number -. The account numbers are - ... - ; - ... ./- ; - ... ./Great Lakes - ; and - ... -. - of these loans are closed, paid in full with zero balances. Yet they are still being reported as Adverse '' or Negative '' with all credit bureaus except -. They have been all removed with - ( copy attached ). When I called the credi... |
Great Lakes Student loan dealing with my lender or servicer September 11, 2015 - Greatlakes is representing their lender in managing my private loan and they constantly harassing me and the cosigner. I 've submitted letters asking for a lower payment because I can not afford to pay back over $700.00 per month. They refused to work with me and issued blanketed statements such as private loans are not eligible for income-based repayment. I did not ask or apply for such a thing and this is utter nonsense as other institutions have options to lower payments for private loans. I presented the situation that I 'm unable to make payments in full and would need it lowered. I do ... |
Great Lakes Student loan dealing with my lender or servicer May 26, 2015 - I have been making my payments via automatic deposit. I have set it up so that I pay more than what is due. I recently noticed that my account said that my next payment is not due for another - months. I had intended the extra money per month to go towards the principle of the loan. I called Great Lakes and asked them to do this. The customer service lady gave me the run around and eventually told me she could not do that. However, Great lakes website says that I CAN in fact do that and that there is no penalty in doing so. They are charging me interest daily and I tried to explain that I d... |
Great Lakes Student loan can't repay my loan April 27, 2015 - I currently have $38000.00 in private student loans. With the interest rate and payment plan that I am on ( - ), I will end up paying to the loan companies about $78000.00. Which is more than - my actual loan rate. I was not informed of this when I took out the loans and I am struggling to make ends meet and working - jobs, but I am still scraping by to make ends meet on top of paying my other bills. ... |
Great Lakes Student loan can't repay my loan April 13, 2015 - I am trying my hardest to keep this - loan account and not behind - I make payments monthly, unable to always make the full payment as I am also making payments on my other private loan accounts. - is telling me there is NOTHING - NOT ANYTHING they can do to help me out at all with lowering these monthly payments. I have called - of times and spoken to nearly every department and explained my situation and have gotten nowhere. I am told over and over again that because it is a private loan, they ca n't do anything about it. From my understanding, - - - actually owns the loan ... |