Great Lakes Student Loan Complaint

Great Lakes Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Georgia

The company in question has contacted me several times to repay a debt. I am currently finishing - studies through an extension from an illness that I sustained when I was enrolled in the -/-/2015. I am not presently enrolled, though I have been granted academic permission to continue my coursework as would any student who is actively enrolled. In the past, I was granted a deferment/forbearance status by this company when not actively enrolled in classes. This time, they have decided to pursue aggressively a debt repayment on the basis that I was reported by the school as being no longer enrolled. The school and the lender both are having difficulties with communications between themselves regarding the issue - something that I have personally intercepted with the intention of resolving this issue.


This time around, I applied again and was granted a deferment/forbearance on every loan except for this one, which was locked/frozen, meaning I could not request the same deferment/forbearance that l had requested successfully and without problems in the past. The lender has after several attempts finally emailed my personal email account without a description in the body of my email address - only included is the sender 's email and contact information. I find these practices to be extremely fishy, unwarranted and demonstrative of the use of loopholes for the collection of debt without regard for academic circumstances. I base the reasoning for this complaint on my past experience with these particular companies.