Review and analysis of over 259 complaints against Navient
Navient consumers have reported over 259 official complaints related to Frequent or repeated calls. Out of the 259 consumer complaints against Navient, 11% were disputed by the consumer (i.e. the consumer was not happy with how Navient responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Navient resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 19% resulted in non-monetary compensation.
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Navient Debt collection communication tactics frequent or repeated calls January 22, 2016 - I received 3 calls to my cell phone on -/-/2016 and 2 more today -/-/2016 from Pioneer Credit. There have also been calls to my sister 's cell phone, my parents ' home and other calls to cousins, aunts, in-laws, etc. I am not the holder of this debt, but Pioneer Credit continues to call in an attempt to find the debt holder. I told the caller to stop harassing my family. Hopefully it will stop as the FDCPA only allows them one communication per person ( which they have already exceeded to many of the above mentioned persons ) and they must stop if told to. ... |
Navient Debt collection communication tactics frequent or repeated calls January 15, 2016 - Pioneer Credit Recovery , Inc. contacts our business multiple times every day in reference to a worker 's personal debt despite being advised over and over that this is a business and our workers are not allowed to take personal phone calls on business lines. These tactics include calling the direct lines of every employee which are listed on our website. The calls usually total more than 10 per day. ... |
Navient Debt collection communication tactics frequent or repeated calls November 23, 2015 - We were mailed a letter from Pioneer about an open debt due to not having coverage for New York State Workers Compensation - on - -, 2015. They called two weeks later explaining if within 7 days we got coverage they could drop the penalty fine. We did so, I called back to show proof and make sure they gained the information of the coverage. They confirmed, I then asked when is the latest/due date for when the debt is owed. I also stated I am authorized to make payments, however the owner is the - to decide when, and from where ( we have different accounts as well as if he wants to ... |
Navient Debt collection communication tactics frequent or repeated calls November 20, 2015 - I have asked several times for them to stop calling me at work. They have called my HR department and several co-workers to contact me. I have repeatedly asked them to not contact me at work and it wil not stop. ... |
Navient Debt collection communication tactics frequent or repeated calls November 20, 2015 - They call multiple times a day every day of the week. One person left a voice mail message and called me a -. It is not necessary to call several times a day every single day. Yesterday they called at -, then 2 hours after speaking to me. After telling me the would " push '' the call ( meaning they would n't call again ) they called 2 more times. This is harassment and it needs to stop ... |
Navient Debt collection communication tactics frequent or repeated calls November 19, 2015 - I have recently ceased an auto debit program at Navient - - - - Student Loans due to their processing times negatively affecting how I budget my income each month. I am currently on an interest only income based repayment plan and will nos be paying using a Web based bill payment feature through my bank to better control how payments are disbursed. As a result of recent fraudulent activity, where $470.00 was taken from my bank account by - fraudsters, I was unable to pay my monthly bill, yet Navient continues to harass me and my parents ( co-signers ) up to 8 times a day fro... |
Navient Debt collection communication tactics frequent or repeated calls November 12, 2015 - I asked for them to stop calling and put me on the do not call list because i am not the person they need to contact. The person on the phone became rude and hung up on me. Dhe attempted to intimidate me. ... |
Navient Debt collection communication tactics frequent or repeated calls November 12, 2015 - I 've been getting calls from a Pioneer Credit Recovery ( a Navient Company ). They are continuous all day long. They say they are collecting on a student loan. They are harassing relatives of mine that have nothing to do with this. They are obtaining private unlisted numbers somehow. I did a little research on this company and it seems they lost their contract to collect on these loans because of their collection practices. So how is it that they are still operating? I would also like to send a written cease of communication notice to them but do n't have an exact address to send it to. They ... |
Navient Debt collection communication tactics frequent or repeated calls October 8, 2015 - Navient ( formerly - - ) continually calls me throughout the day. I am well aware that I owe them money, I intend to make these payments as soon as I can, and am trying to work so that I can make the payments I owe, but can not do so when they call me hourly throughout the day, leaving pre-recorded voicemails, or nothing at all. Today, -/-/15, I have been contacted at - -, - -, - -, - -, - -, and - -. Based on their track record yesterday, I expect at least 2-3 more calls before the day is finished. Yesterday they contacted me at - -, - ... |
Navient Debt collection communication tactics frequent or repeated calls September 29, 2015 - I was tricked into an online learning college scam and ive become aware of it a few months to this day. I was pursuing a dream of becoming -, but unfortunately I was not lucky at the moment I enrolled in an online institution because there was no - degrees being offered at the time - of Puerto Rico. So I decided to entrolled at - - ONLINE to start pursuing a career -. I asked for several loans to pay for the courses I was enrolled in and transactions were made between the education institution and the financial lender Salie Mae to cover the expenses of the degree, which were ... |
Navient Debt collection communication tactics frequent or repeated calls September 11, 2015 - Calling every - or -, I spoke with an agent, said I would make payment over the internet. This was agreed with the agent since I do not give my personal information to persons who direct call me regardless of the phone number that is calling. I then proceeded to the website and made a payment within minutes of speaking to the agent. I also at that time requested they not contact me with auto dialed collection calls. - Hours later I received an automated call. I then hung up, and called the company and got in touch with another agent and stated that I have a pending payment on record, ... |
Navient Debt collection communication tactics frequent or repeated calls July 14, 2015 - My daughter has made payment arrangements with Navient for student loans on which I am the co-signer. The arrangements are in effect yet they persistently call several times per day even on Saturdays and Sundays!! They called on - occassions when my daughter was at home and she spoke to them about the arrangements that were made and asked that the stop calling. ... |
Navient Debt collection communication tactics frequent or repeated calls June 29, 2015 - Navient has repeatedly and frequently called my place of employment after being told by my employer that I may not receive any calls outside of emergency calls on this line. I removed this number from my account information, although I do not know how they even got this number as I never give it as a contact method, and they still continue to call my place of employment up to - times a day. ... |
Navient Debt collection communication tactics frequent or repeated calls June 19, 2015 - This debt is a result of me co-signing a student loan. They call allday long. If you do answer they demand personal information ( last - of ss # plus date of birth ) before they tell reason for call, When I refuse to provide info over phone they hang up and call back within a hour. I have repeatedly ask them to stop calling. I 'm not avoiding the debt, they always get paid. I just do n't want to be harassed. ... |
Navient Debt collection communication tactics frequent or repeated calls June 17, 2015 - They say my account is okay but the next month it 's not. It 's been over a year and they still ca n't communicate right ... |
Navient Debt collection communication tactics frequent or repeated calls June 16, 2015 - Repeated, unwanted calls not just to me, but to my elderly father and also ex wife. ... |
Navient Debt collection communication tactics frequent or repeated calls June 16, 2015 - I spoke with someone in - regarding my private student loan through navient. She was very rude and was not helpful at all. I attempted to correspond through mail and asked that they stop the phone calls and contact me by mail. They have continued to call me, sometimes - times a day, and have told me they ca n't correspond by mail. I spoke with someone in - and again that was not productive. He was again rude and threatening. I just spoke with someone who was again rude and threatening. I am tired of being harassed when i have been corresponding with their company. I have requested doc... |
Navient Debt collection communication tactics frequent or repeated calls June 4, 2015 - My complaint is about my daughter 's college loan debt through Navient. I am the co-signer. I receive mail, email, and phone calls from them. Navient calls me at least - a day seven days a week. If I answer, they ask for my personal information- my birthdate. I have told them at least - times that I will not give this information over the phone to someone that calls me. I have asked them to stop contacting me by phone. My daughter is behind on her payments. Her husband has had some periods of unemployment so she is doing the best she can. I have responded to them by email and told them t... |
Navient Debt collection communication tactics frequent or repeated calls May 20, 2015 - They call - times a day ... |
Navient Debt collection communication tactics frequent or repeated calls May 15, 2015 - I have been called everyday, several times a time. I had discussed my intentions in a polite manner and how I was getting money from my retirement plan to pay this debt and that is takes - days to obtain the funds and how I had discussed this with the school i attended. I also explained that I intended to pay the debt. No even - days later, - from the collection office calls me and barrads me for the debt. After trying to explain to her that I spoke with someone - days ago about it, she said she was checking on the status '' I asked her if she was going to call me everyday until t... |
Navient Debt collection communication tactics frequent or repeated calls May 10, 2015 - The collector stated that he could not accept my payment of what i could afford $50.00. The collecter then proceeded to tell me if i can pay $7000.00 it would be paid in full when i said i ca n't afford that he said can you get a cosigner for a bank loan. ... |
Navient Debt collection communication tactics frequent or repeated calls April 23, 2015 - Student assistance corporation calls - days a week - or more tomes a day. I have asked them to stop calls and contact me thru mail, the advised they can call - times day even if they talk to me in the morning they will call total of - times a day. ... |
Navient Debt collection communication tactics frequent or repeated calls April 22, 2015 - My son - - has an outstanding student loan with Navient/- -. On todays date, my wife and I received a total of - telephone calls from - the calls began at - -. and continued on until - - The majority of the calls from this number were answered by our voice mail answering machine and caller did not leave any messages. I answered a call at - -. and caller identified herself as being from Navient. She wanted to speak with my wife, who was not home at that time. I asked her the reason for the call and she refused to tell me. At - -, my wife called Navient ... |
Navient Debt collection communication tactics frequent or repeated calls April 21, 2015 - Calls are nonstop. Have repeatedly informed Navient that cosigner and I are both unemployed and recieving government assistance. Asked for assistance multiple times, always told that there is nothing they can do except for us to pay. Have asked that the calls lower in frequency, repeatedly am told they will stop and within the hour after request the calls resume. Was told they can call - every hour, and that is exactly what they do. I do n't know what to do, I have nothing, cosigner has nothing, zero income coming in, they refuse to communicate via the mail instead. My school was found to h... |
Navient Debt collection communication tactics frequent or repeated calls April 17, 2015 - I have been receiving harassing phone calls from Navient. They claim they 're calling to collect a student loan debt, but I am in school and all of my loans are in deferment. I have also asked them repeatedly to stop calling my cell phone, but they refuse to stop. I was also advised today by a representative that they will continue to call me and there was nothing I can do about it. They call me everyday at least - times a day, and I can not deal with it. I have tried blocking the numbers they call from on my iPhone, but the calls continue. ... |
Navient Debt collection communication tactics frequent or repeated calls April 17, 2015 - The Navient loan company has been calling me repeatedly requesting me to repay my loans. I am - and earning no income so I am unable to repay currently. In addition I just had a baby so I have been exhausted from caring for her. They will call sometimes every hour and have even woken the -. Yesterday they threatened to call the police on my dad and today they told my husband they would ruin my credit. I am so tired of being harassed. I know I need to repay the loan and I will as soon as I begin earning income when I - from - school next year. ... |
Navient Debt collection communication tactics frequent or repeated calls April 3, 2015 - Navient has made - phone calls to the above landline over the course of - hours trying to reach our daughter -. They have been repeatedly told that she is studying at a university in - and can not be reached at this number yet they persist in calling and can not share any information with us. We would like the phone calls to stop and we have asked them to do this. This is the - attempt they have made to contact her. There has been no mail or email. ... |
Navient Debt collection communication tactics frequent or repeated calls March 28, 2015 - Navient calls between - times every single day. I have tried to talk and work out a plan until our financial situation improves in two months when we can resume normal payments to no avail. ... |